Bancolombia Reviews 

failures in customer service and basic banking operations. Here are the key issues I've faced:

Claim Mishandling: They brushed off and refused to help with a significant claim involving a loss of USD100.

Account Access Issues: They disable or block your account when you activate the app on a new phone, causing unnecessary inconvenience.

Credit Card Delivery Failures: I've attempted to get a credit card three times. The last attempt failed because the representative didn't follow my clearly provided instructions when I was out of the city.

Poor Sales Process: Even their sales department struggles to complete simple tasks effectively.

Despite being my oldest bank account, I cannot recommend Bancolombia. They consistently demonstrate a lack of care for their clients' needs and concerns. It's disheartening to see such poor service from a major financial institution.

Inefficient system. Customers and employees trying to navigate an inoperable heavy structure. Multiple calls a waist of time for all.
Some good people though.
Management should be paying attention to this systemic trend. Something is very wrong inside.

ATM literally robbed my money 3x with no money dispensed losing £350. Completely fraudulent and all they can tell me is to talk to my own bank. Scandalous

Most of their ATMs charge an obnoxious fee of roughly $7, and then their service is the worst of all the banks I've dealt with in Colombia.

Bancolombia needs to get their act together, as one of the most "reputable" banks in Colombia... I'm appauled.

I opened an account in October 2023, made a deposit and since then I can't transfer my money or do anything because the have a thing call clave dynamic and it has been impossible for me to get it . I have called many times, sent a power of attorney from the Consulate to someone in Colombia to obtain this Clave dynamic and after they received the power of attorney they said that they need to verify if this document is legal (really) oh and of course this was starting December and they party a lot that nobody is working in resolve my issue. I wish I can talk with some kind of manager that really know and want to help the clients. Don't waste your time and money with this bank. I wish I can give 0 star to them.

Simply the worst costumer service ever.
They will make your decision to open up an account in Colombia a nightmare.

So sad there ins not even any more choices in our country.

The app never works! Every single time crashes and makes you do the same thing 5 times before working.

This stupid bank is happy to take international transfers, but are too lazy to work and provide for its customers! Today is not the first time bancolombia makes a mistake and keeps my bank transfer that should have been put in my account within an hour of receiving from the states. i called and erica sanchez said we cant give you your transfer till monday because no one in transfer department works!!! DUMBASSES what kind of banks hold on to MY MONEY because they are too lazy to provide service to 4 year account holders! DO NOT DO INTERNATIONAL TRANSFERS HERE!!

Having read about Bancolombia's International aspirations and branches and businesses, I went along to open a Bank account at Premium Plaza ,as considering investing in real estate. Obstructive could not care less attitude with lots of shoulder shrugging. Poor explanation of documents that might be needed.
Literally turning away customers from a business.

This bank literally steals your money. We had a credit card with them. We bought airline tickets which after an issue with the booking the airline refunded to us on the card. However 4 months later Bancolombia have not credited it to our account, are charging interest and blocked the account saying we have to pay the amount t again. They are the worst bank I have encountered anywhere in the world

This bank I have been trying to update my phone number for one month, without it I can't do any transaction, so far 6 times contact the bank via chat and nothing.

Awful experience. This bank is the largest in Colombia but it doesn't support services for people outside the country.
I wanted to have my bank statements sent to my app and they asked me for a notary-certified document, legalized as a power of attorney to receive my own statements, or I can go personally to an office when I am of the country.

Bancolombia aka Banco de Colombia is a horrible institution. Slow and irresponsible. I tried making a money transfer and they demanded for me to provide copies of the legal personal ID of the recieiver. It's illegal carrying the personal ID of another person. Don't they know that?

I live in the US. Tried to open an account from abroad. Three weeks later, I still can not get into my account on line. Worse, I have confirmation that an account is open and I have no idea what my account number is. They are SOOO outdated, for every phone call you get a "radicado" which is a long long confirmation number of whatever you did when you called. Regret EVER starting this process. Keep your money abroad.

Like every other bank in Colombia, client service is appalling and service fees high. The technology is outdated and unreliable. If you can avoid it don't open a bank account with Bancolombia or any of the other big banks.

Bancolombia does not care about its customers. They have a double standard about security: on one hand they ask their customers to provide all sorts of documentation to do even a simple transaction such as updating their cell phone number. On the other hand, they do not make any effort to protect their customers' privacy. All the documentation you provide as a customer goes via email.Hello Bancolombia, did you know email is not a secure platform to receive and store your customers' information?
By the way their Persona Virtual App and Clave Dinamica suck too.

Trying to buy a house with this "bank" has been an absolute nightmare. Trying to get my own money from them is like pulling teeth except that when they pull teeth they say least numb you up first. Sending my money from the US via wire transfer should have taken mere days but instead turned into a two week debacle ultimately getting resolved after we threatened lawsuits if they didn't pass the money to my account.

The only thing left to do was pay and for that I needed a cashier's check. As per my nativity, I didn't anticipate there would be any problem with this step, but ol' Bancolombia found a way. Their systems for issuing the aforementioned checks was down. This was now two appointments that I had missed to pay for my house. The silver lining here is that the seller was understanding and didn't follow through on the clause that states that we owe 30 million for missing the payment date.

The complete ineptitude gives me second hand embarrassment like I've never felt before. This is not a small bank, this is the biggest bank in Colombia. If they can't handle these simple processes, what hope is there for anyone else in the country?

Being at the mercy of this incompetent, sorry excuse for a financial institution, has really given me some new insight into the helplessness that Colombians must feel when it comes to performing the most basic, essential functions of living one's life.

What an absolute tragedy.

Horrible experience as someone doing business in Colombia from abroad. They wasted dozens of hours of my time, that of my lawyers, and my colleagues at my company... Slow. Outdated systems. Expensive. Bureaucratic. Customer service provides contradictory information. Avoid at all costs. Don't be fooled by their modern image, they are bloated, old dinosaurs.

Que banco tan malo impossible de hacer transferencia