I have seen some bad service but this time with BR I guess has raised the bar into new heights. Completely useless people and all they do is copy paste long paragraphs from some script that make no se... See more
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I recently discovered Banana Republic online sales, and they are terrific! I have found sweaters, pants, blouses, v- necked long sleeved t shirts...all basic, build able pieces, high quality, great fi... See more
Banana's site is great and easy to navigate through. Sometimes they got some really good sales, especially their additional 40% off. I can't speak for their heritage collection or luxury touch, but th... See more
Love BR and BR Factory - just don't try to file a claim for a lost package. It took their system 2 days to update so I could file my claim - even though it showed being delivered. Then the third party... See more
2.0
Poor
43 reviews
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Never again!
Will never order from this company again! I phoned them to find out what had happened to my order and was informed that they tried to deliver part of the order but there was no one in. No card had been left and no email from them informing me of despatch and a tracking number. The only reason I found out was because I had phoned up! Once I had received the tracking number I looked it up and not only had they tried to deliver but previous to that they had to turn back as they couldn't find my address! The company they use is Hermes who are totally useless. Banana Republic are at fault for not only using this company but also for not informing me when the goods are being dispatched I shop online a great deal and have not had this experience with companies like DHL, UPS and DPD or Parcelforce Even Yodel seem to have smartened up their act. However, Hermes are like something from the dark ages! Seemingly the courier has my full order now but won't be delivering it for another week. Unbelievable! A truly frustrating and time consuming experience and I'm still wondering whether I'll ever receive the items. Never again!
1 June 2016
Unprompted review
Some of their clothes lack quality
Banana's site is great and easy to navigate through. Sometimes they got some really good sales, especially their additional 40% off. I can't speak for their heritage collection or luxury touch, but their regular items fade easily after a couple of watches. I've bought a few polos and regular tees and they lose their structure and the color fades. Their jackets and jeans seem to be fine though.
3 October 2014
Unprompted review
Beware of return limitations!
I ordered a shirt online for my son from Ca. I washed it (as I do all my new clothes before wearing for the first time) and it looked worn, wrinkled, and shrunk! I tried to return it to our Southpoint, Durham, NC store, as advertised online that is possible and was told by the manager that he would not accept it because it was "washed." I asked if the merchandise was not guaranteed for satisfaction after one wash, and he said no. I asked for his supervisor, whom he called and I talked to her. She said it was up to the manager and I could try going to another store. Our next Banana Republic is one hour away! So DONT EVER BUY FROM THIS COMPANY if you wash before wearing.
6 February 2012
Unprompted review
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