Gap Reviews 

Do not shop here. If you do not receive your items they do not care and will do nothing about it.

I made an order and did not receive it. USPS provided a letter to confirm this status. It's now been over 6 weeks and they refuse to answer my emails. I've tried online chat and they tell me I'll receive an email. Today I called and a supervisor told me since no one else would respond to me she'd provide respect to explain the issue. I suppose respect is a rare asset at Banana Republic. She told me they could not refund me because this had been an issue in the past I asked for evidence of this or dates. I reviewed the dates of all my purchases. I've only ever had 3 and the one time I received a refund was for an item that was received by them and properly refunded as you'd expect. It's absolutely disgusting how they treat customers as if they're lying and refuse to provide any claims on what they're saying. I will never shop at Banana Republic or any Gap Brand owned stores again. They cannot be trusted and have absolutely no regard for anyone.

I recently discovered Banana Republic online sales, and they are terrific! I have found sweaters, pants, blouses, v- necked long sleeved t shirts...all basic, build able pieces, high quality, great fit. If you're looking for cutesy, frilly, one season stuff, this is not your go to. If you like classic, well fitting, super low priced fashion that holds up and that's not going out of style, this is your place.

shout out to tanya in st louis park minnesota!

Clothing has been quite mediocre and feels average in wear and design as of late, especially for the men's side. Their partnership with Synchrony Bank and their BR rewards program is good but yikes, their customer service is monotone and lackluster. You can tell they are there to do the bare minimum with no enthusiasm. Not excited to shop there as I used to.

The clothes are very long lasting designs and styles. Price is also very reasonable.

Gap, Banana Republic and Old Navy have great prices but their orders are sometimes mixed up or lost. They are willing to replace or issue credit if needed so you can trust that they care about their customers. Only thing I wish they would do is make their rewards better for loyal customers. The representatives are very knowledgeable and willing to help.

Bought two items. When items arrived, one happened to be face masks instead of a sweater. I have to return the item to receive the refund and they won't send a replacement until they receive the item back. The item is now no longer on sale, I'm out of a sweater and stuck with 50 dollars of unused gift card.

Seamless shopping and returns experience. Always top quality and at a good price, especially during sales.

I placed an order through the Banana Republic website on Nov 29 with "promised delivery" on Dec 11. The tracking through USPS showed "pre-shipment" on Dec 1, and then that they received the item on Dec 11. I contacted BR customer service twice and both times they blamed the USPS and basically said "if it doesn't arrive in a few days get back to us". Terrible! I'm not shopping here again. Expect shipping delays and poor customer service.

I love it when I order a piece and it arrives promptly. That's equally as important as the price and quality. Thankfully over all my orders have arrived quite fast so cheers to that.

No money back for the confirmed retour!
No answer to my emails regarding this issue!

The prices are better than other brand name stores and The quality is good.

From 2007-2011 I believe that I spent about $40,000 at Banana Republic. I even visited their luxe store BR Monogram in New York in 2008 and spent thousands. What I loved about BR was that they had a classic yet stylish look to their clothes. They gave you the classic fashionable edge that you couldn’t get from Ann Taylor AND the prices were in-line with the quality. I was fine paying higher prices for the brand. Some time after 2011 their style changed and the quality changed and the prices skyrocketed. I would walk into the store and walk out empty handed. After so many experiences like that I just gave up. After years of absence, last month I decided to order something online from them. I received my order yesterday and I really like the product. But, I can only buy items that are on sale because the prices are still a bit out of my budget and I’m not completely sold on the quality for the higher prices yet.

No customer service at all! I have returned a piece of a merchandise a month ago via Canada Post using their prepaid shipping label and until now I have not received my money back! Tried to contact them via email, no response. Tried to call them and have been kept on hold for over an our, no success in getting through. Even though the tracking system shows they have received the merchandise and the message said I should get my money back 2 to 3 days after, I have not been issued a refund yet. Customer beware!

Really like this store. Thank you

I've been a customer of BR for many years before they had a wide presence in Canada. Anytime I was in the States, I would be sure to stop at one of their stores and stock up on office essentials (Khaki's, button-downs and sweaters). Then, they merged with Gap, or some other unholy alliance, and a noticeable decline in the quality of the clothing happened. Not so ironically, the quality went down and pricing up... just like the Gap model - low quality, high priced garments (wonder how that's working out for Gap & Co?).
Lately, I only buy from them when they have massive sales. The quality seems to have rebounded for some items - e.g. Khaki's - but the pricing model is crazy. At regular prices, a pair of trousers and a button-down would cost one a pretty significant chunk of change -$345 Cdn. Insanity! BR seem to think they're in the same league as high-end competitors, which they are not. I think they've forgotten their roots and with it their commitment to quality. Now with Amz in the clothing market with Amz essentials and Good threads lines offering decent quality mens clothing at sane prices mere mortals can afford, I hope BR makes some over due changes to their practices. One can hope anyway, and in the meantime it's good to have options.

I don;t like Gap and don;t go to their shop but I was at a loss to find something tartan for a Burns Night. Banana Republic came to my rescue with decent quality trousers and a matching jacket in good fabric with stretch and warmth. I ordered two sizes to try and the one I returned was promptly refunded. Only comment I would add is that it would have been considerably over-priced at the full price but fortunately I got it in the sale.

Banana Repulic has awesome clothing! Quality is outstanding!

Very slow shipping, No idea why it takes so long for them to dispatch an order? It takes a week to get your order sometimes!