Balibaris Reviews 

Can you please send me a return label
So I can send wrong size trousers back? Thank you!

Dear Balibaris Team,

I contact you here, as with service and my refund there is still no answer.

Based on commande C92693, there is still a refund open from your side.

So to be honest I expect for getting 121,50€ back, based on order mentioned above.

Warm regards,
Oliver

Awful experience, I ordered the last Jordan jacket in Navy in my size on the 11th of Feb only to be emailed on the 14th of Feb telling me that it was out of stock. No trouble I thought, it happens, they said in that email that they would refund me within 24 hours. 4 days later, no refund so I emailed asking about it. Since then I have emailed 3 more times but no reply - I’ll have to raise a dispute through Amex since they don’t seem to reply to customer emails, even when they are at fault. Won’t be using them again.

Hi

After buying many items in store I am very disappointed in their customer service.

I ordered two items on the 3rd Jan which would due for delivery the next week. After not receiving any notifications I followed up two weeks later. I followed up every 5 days and still no response and was clearly ignored.

I finally received a response 1st Feb saying there was a delivery issue and they would investigate... 10 days later still no response.

Issues and things come up which is fine but to ignore your customers and not address this is very poor.

I was hoping I wouldn’t have to write this review for two reasons. I really like the jacket I purchased. It is very well made and designed and I’m very happy with it. Secondly, I had a very good experience with Amira, who I believe works at your Mayfair store and I was reluctant to give a negative review because of how competent and kind she was. But having waited multiple weeks now for my return to be refunded, with absolutely no reply from your customer service team, I have no choice.

I first purchased the Blouson Jordan Navy (L) (£255.50) online on the 30th December 2023, it arrived a week later with no problems. However, on arrival, after trying it on, the fit was too small. I knew the returns policy of 14 days and believed that it would be very easy to return it and get refunded. So I called up the nearest Balibaris store in London where I live and asked if they had the XL in stock, which they did. I then went in a bought the XL, having gotten reassurance that I would be able to return it. I did notice the person in the shop stress that they were a completely separate team from the customer service team and in hindsight, I can see that he was trying to distance himself, for reasons I am aware of now. I returned home and attempted for the best part of an hour to create an account on the Balibaris website so that I could print a return form and return the 'L' size however the website just wouldn’t allow it and kept on denying access to the appropriate place to facilitate this request. With there being no callable customer service, I sent an email on the 5th of January explaining this issue and requesting a return label for my item. No reply, so I emailed again on the 9th of January as I was conscious of the 14-day return window. No reply again. So I called the Mayfair store on the 11th of January and asked for help. Amira was very helpful and said she would also contact the customer service team to try and push forward my request. Finally, on the 12th of January, I received an automated email from Balibaris with my specific return label. I then promptly posted the item back and on the 17th of January received confirmation by DHL that the item had been delivered to their address in France. I waited 12 days but still hadn’t received a refund. So I emailed them confirmation of the delivery on 31st January as well as to Amira. No reply. I’ve now waited another 9 days with still no reply or refund. I want to make it clear that THIS IS AN ABSOLUTE DISGRACE. I’ve spent in the region of 5 hours trying to organise a return and refund. No customer should have to go through this experience. I have seen plans for the continued expansion around Europe and in the UK. If you don’t fix your horrendous customer experience then you are destroying the value of your business. I work in investment management I can’t stress how damaging all these negative reviews are for your company. This has to be fixed. Hopefully, this review will help me finally obtain a refund.

My boyfriend made a purchase on the site
(C92018). When he received the item, he discovered it was one size too small. So he tried the return procedure. However, the site does not allow me to start the procedure because it replies "commande non trouvée", why?! Are you serious? He wrote four (4!!!) emails to customer service to get help. NO RESPONSE.
It seems that online customer services appear to be non-existent and dishonest. Shame on you.

I made a purchase on the site. When I received the item, I discovered it was one size too small. So I tried the return procedure. However, the site does not allow me to start the procedure because it replies "commande non trouvée". I wrote four (4!!!) emails to customer service to get help. NO RESPONSE.

Since online customer services appear to be non-existent; i'am posting here in an attempt to get a response from Balibaris.

Made two separate orders on November 2023 (468€ and 520€).

On December 1st I requested a refund of the complete first order and of one item from the second order. They replied on the 4th of December and I sent the online form.

On the 8th of December I sent the items via the post office (Correos). It arrived to Balibaris on the 11th of December.

After not receiving any confirmation of the return, I sent an email on the 8th of January, to which Balibaris replied on the 15th asking me to fill the online form again, completely ignoring my questions.

I followed up with a second email but I still have to receive a response.

Just for reference, here are my order and return numbers:
C85930 3973709
C85016 3973679

Nice clothing, but customer service is non existing. I hope my issue will be resolved soon.

I am a UK customer and purchased a number of items, which arrived promptly - so far, so good!

Shortly after receiving the items, I attempted to arrange a return via the website, only to receive an error when I entered my email & order number, into the for - which I attempted many times.

I then contacted customer services, to ask how to proceed, but have not had a reply in over a week, despite chasing.

My worry is that I will miss the return by date, through no fault of my own, and this will take a load of time and effort to resolve.

At this point, ideally, I would like to drop the return off at the the London store.

Since online customer services appear to be non-existent; i'am posting here in an attempt to get a response from Balibaris.

Update - 29/01
Thank you for your response. As you said, shortly after your message, I receieved an email with return slip, and I have now returned the items.

Update 31/01
Return has been delivered to Balibaris, so awaiting confirmation of refund.

Update 06/02 - 1
As per my last update, I received confirmation from DHL that my return reached Balibaris 1 week ago.

Disapointingly i've no aknoweldgement from Balibaris that the return has been received, or that my money is being refunded.

I have emailed customer services again, just now, to chase. I am also updating here again, to try and get a response.

Update 06/02 - 2

I have just recieved confirmation of my refund.

Overall experience buying from online from Balibaris has been really poor. Nice products, but the customer service needs a lot of work - complaining on TrustPilot seens to be the only only way to get a response.

EDIT: Balibaris has kindly solved the issue and I received my order in time before my trip. Hopefully, the response time of customer service will be improved in the future, avoiding such issues in the first place!

I have placed an order with Balibaris on 17 November to make sure I receive it well in advance of Christmas holidays. It has now been 18 days (!) and my package has not been shipped yet. I have reached out to customer service repeatedly and have not heard back. I am losing hope that my package (which contains Christmas gifts for my husband) will arrive in time. What’s worse there has been zero communication from Balibaris, despite trying to reach them on numerous occasions. Do not buy anything if you’re not prepared to wait for months until your package arrives, at least when ordering from Belgium!

Living in the UK, I placed an order for two items on September 29th, opting for fast delivery and paying extra for it.

To check the status of my order, I had to personally contact customer service. Although I received a quick email response (which was the only positive aspect of the customer experience), as of October 7th, I still haven't received a confirmed delivery date.

To improve their service, the company should be more transparent with customers about delivery dates. They should also have a reliable logistics service if they plan to continue with e-commerce. Based on the overall TrustPilot reviews, it seems like they are not committed to providing a good online shopping experience. If you want to make purchases, it's better to go directly to their physical store and avoid the website altogether, as their online service appears to be totally inexperienced. Run my friends, Run.

I am still waiting for confirmation of my return and reimbursement for a month, while their customer service does not even respond to my emails. I have even send my track & trace material to proof my return. Their WhatsApp chatbot is even worse. I have been a repeat customer for years but now stand to lose a lot of money for their lack of process. I would not buy online with them. Any recommendation how to file a complaint from abroad?

Still waiting for reimbursement which was asked on 17/02/2023!! Goods were send shortly after to their warehouse but never heard anything from Balibaris afterwards. Sent several mails, but no reply to date...

Update feb 9: we found a solution for the issue.

Balibaris offers great clothing but the online customer service is really lacking or not existing. I raised a question / complaint on jan. 10th on a purchase done in one of the physical stores in France when on holidays. Until today I received O response outside automated emails stating they would come back to me within 24h/48h. I have send 2 reminders but no response to date. Also not via the whatsapp service which is in French only btw. This customer experience is really disappointing. It seems balibaris has some “growing pains”. I would advice them to spend a bit less on marketing and insta communication and invest more in customer service. Not coming back to customers for weeks is not something you would expect from a brand like this.