this is a serious bike shop. Everyone there from the mechanic to the front of house guys, just gets it. It was an absolute pleasure to get our bike there. Nothing silly just exactly what we needed.... See more
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Small but well equipped shop, fast orders when item not in stock. Great Team, very helpful! I got discounts which make me even more happy so I can spend money on whiskey and coco to keep me going on... See more
Everyone was really helpful and knowledgeable, from first phone call to test drive and then collection. I was unsure about size, setup and how it worked with cycle to work scheme. I initially phoned t... See more
Great bike, not great service. Took a lot of chasing to confirm the bike had arrived and was ready for a test ride. After the test ride I waited whilst the mechanic fitted the mudguards, only to dis... See more
Company details
About Balfe's Bikes - Islington
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company

- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
33 Essex Road, Islington, N1 2SA, London, United Kingdom
- 020 45315550
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Very knowledgeable 😁
Very helpful and friendly staff
Very helpful and friendly staff. Great shop and service!
Bike service
Great handling by front of shop team when dropping off and collecting bike.
Good communication throughout the service itself on progress and work to be done.
Bike rides as good as new after the work.
The staff here were so friendly and…
The staff here were so friendly and helpful and one of the mechanics called Ed fixed our daughter's bikes within 15 minutes and went above and beyond to get it done and they did not charge alot either which was really appreciated and shows how genuine they are! Would definitely recommend this shop and we will definitely use their services again. Thank you all
Brought my bike in for a gear service…
Brought my bike in for a gear service as the gears weren't operating effectively. After collection the gears work perfectly like new !
They are very professional and know exactly what they are doing !!
Highly recommended and will use them again in the future!
Thank you very much to the service team !
Expert help with a smile!
I just wanted to thank Balfe for their work today. I had a bike alarm which seemed to have stopped working. My husband thought it might be the remote control but was unable to open it. . The young man in the shop opened it up and then realised that it was nothing to do with the remote. The problem was that my batteries in the actual alarm had gone flat. He took it off the bike (a very awkward operation in itself as it was behind my basket) and hey presto it worked when he inserted the new batteries. I could never have done that myself. All he charged was the money for the new batteries. He was very proficient and professional as well as very kind. Thank you Balfes.
Fantastic
Fantastic, out of the world team! Both mechanics and shop floor are very professional and helpful
A Great team who know what's what !
Very impressed with the service and…
Very impressed with the service and product I bought 5 star service!
Great service and friendly
Great service and friendly, knowledgeable staff. Recommended
Super helpful and friendly team
Super helpful and friendly team, fixed my bike in no time, really recommend!
My derailleur went into crash mode…
My derailleur went into crash mode after I had to bunny hop a huge pothole, and I had absolutely no idea what was going on. I thought something was seriously wrong.
Huge thanks to Ed, the mechanic at Balfe’s, who calmly sorted it out in no time. Honestly, you’re amazing, Ed. I’m so grateful for the help.
Proper lifesaver 🙌
Anthony is a legend
Anthony is a legend. Fast and highly effective service. Cannot fault this bike store or their awesome team.
Excellent advice and service
Excellent advice and service. Helping me to feel confident with purchasing a new bike. Wont go anywhere else now.
Exceptional help from the store members and online help team…
The store members and online help team were very helpful, friendly and forthcoming with additional information.
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