A thoroughly professional repair following an accident, understaken by Balfe Bikes on my Brompton electric which rides the best it has been. Balfe reported on the damage in detail, and kept me informe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I got a puncture on my way to work and was able to leave my bike at the shop for the repair. The mechanic called me with an update to explain. The staff on collection were also super friendly and help... See more
I’m a professional bike fitter and regularly send clients to Balfe’s in Hackney. The staff are great, good range of bikes often at discounted prices. For cyclists who are not very confident at riding... See more
When I first visited the shop 3 years ago because I got a puncture, I was served by a sexist guy who told me “you should carry a puncture repair kit even if it doesn’t go well with your outfit”. I’m... See more
Company replied
Company details
About Balfe's Bikes - Hackney
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
164-167 Mare Street, Hackney, E8 3RG, London, England, United Kingdom
- 020 38331544
4.4
Excellent
628 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
7 October 2025
Reply from Balfe's Bikes - Hackney
Thank you for your kind words! We’re so glad to hear you were happy with our Hackney Team's service. Your support means a lot to us, and we’re always here if you need anything in the future. Kind regards, Balfes Bikes
Excellent service
Excellent service, advise very well. My son is really happy with his price.
30 September 2025
Reply from Balfe's Bikes - Hackney
We appreciate your positive feedback! We're so glad that you found our Hackney store's service excellent and their advice helpful for your son's purchase. Kind regards, Balfes Bikes
Made it nice and easy for me to order…
Made it nice and easy for me to order my Scott Ebike
28 September 2025
Reply from Balfe's Bikes - Hackney
We're happy to hear that ordering your Scott Ebike was nice and easy! Thank you for your positive feedback about our Hackney team; we appreciate it. Kind regards, Balfes Bikes
Excellent service all around
Excellent service all around, really knowledgeable and friendly staff. Quality work and fast turnaround. Highly recommended!
14 September 2025
Reply from Balfe's Bikes - Hackney
We appreciate your recommendation and are happy you found our Hackney staff knowledgeable and friendly. We're glad you valued the quality and fast turnaround of our service! Kind regards, Balfes Bikes
Great service
Great service. Team were super helpful and transparent with pricing the whole way.
17 September 2025
Reply from Balfe's Bikes - Hackney
We appreciate your positive feedback! We're happy to hear that our Hackney team was super helpful and transparent with pricing. Kind regards, Balfes Bikes
Really helpful with a great selection…
Really helpful with a great selection of bikes.
10 September 2025
Reply from Balfe's Bikes - Hackney
We're happy to hear that our bike selection and assistance from our Hackney Team was helpful to you. Thank you for your positive feedback; it means a lot to us. Kind regards, Balfes Bikes
I wish I remember his name .
The Guy who helped me was amazing I wish I remember his name .
4 September 2025
Reply from Balfe's Bikes - Hackney
We're so happy to hear that you had such a positive experience in our Hackney store. We appreciate you taking the time to leave us this great feedback! Kind regards, Balfes Bikes
The store staff were friendly and…
The store staff were friendly and knowledgeable. We walked in off the street and walked out with a new Trek bike and padlock
8 September 2025
Reply from Balfe's Bikes - Hackney
We're happy to hear that our Hackney staff provided you with such a positive and helpful experience! Thank you for choosing us for your new Trek bike and lock. Kind regards, Balfes Bikes
Good communication and customer…
Good communication and customer service, could have been better if I was greeted as soon as I entered - had to identify a free member of staff
8 September 2025
Reply from Balfe's Bikes - Hackney
We're happy to hear that you received good communication and customer service. We will address your waiting experience upon arrival, and we appreciate your feedback. Kind regards, Balfes Bikes
NO NONSENSE CUSTOMER SERVICE
NO NONSENSE, HONEST, APPROACH TO CUSTOMER SERVICE. THATS WHAT KEEPS ME COMING BACK.
JT
E5
11 September 2025
Reply from Balfe's Bikes - Hackney
We appreciate your continued patronage and value your feedback. We're happy to hear that our straightforward approach to customer service resonates with you. Kind regards, Balfes Bikes
Very helpful advice given to me on bike…
Very helpful advice given to me on bike lights.
8 September 2025
Reply from Balfe's Bikes - Hackney
We're happy to hear that our Hackney team's advice on bike lights was helpful! Thank you for sharing your positive experience with us. Kind regards, Balfes Bikes
The helpfulness and knowledge of the…
The helpfulness and knowledge of the staff was outstanding. It was great talking to, and being advised by staff that knew their stuff. In the end I am very happy with my bike.
5 September 2025
Reply from Balfe's Bikes - Hackney
We're happy to hear that our Hackney staff's knowledge and helpfulness stood out to you! We're glad you are happy with your bike and appreciate your positive feedback. Kind regards, Balfes Bikes
Excellent experience
Very good website, very good service in the Hackney shop, quick delivery.
30 August 2025
Reply from Balfe's Bikes - Hackney
We're happy you had a great experience with our website, Hackney shop service, and fast delivery. Thank you for your very positive feedback! Kind regards, Balfes Bikes
The shop staff are always on point and…
The shop staff are always on point and there knowledge is 💯 so very happy to shop there.
28 August 2025
Reply from Balfe's Bikes - Hackney
We're happy to hear that our Hackney staff's knowledge and service met your expectations. Thank you for taking the time to share your positive experience with us! Kind regards, Balfes Bikes
Poor workshop organisation and booking experience
Booked my bike in to the workshop 4 days in advance on a specific day as it said there was availability, only to be told on arrival that my bike wouldn’t be looked at for another week because the workshop was too busy. There was no effort to communicate this in the days beforehand, which could have saved me an hour long round trip.
29 August 2025
Unprompted review
Reply from Balfe's Bikes - Hackney
We are sorry to see you had a bad experience with us in store and that we should have told you before that there would be a delay in the service. We are improving our systems and catching up on work to avoid this happening in the future.
Terrible warranty return experience.
I bought a new bike via Balfe's Bikes web store and it was built and prepared by the Hackney store.
Everybody was very helpful in person, but when, two weeks later, I tried to get a warranty replacement for a charger which had become dangerous, the company said that I had damaged it and would not replace it.
I had not damaged it. I was not believed and the company closed ranks and refused to entertain that is was a manufacturing problem.
It's not the cost of the charger, its the implications I was lying and trying to scam them that is so poor.
I will not buy anything from this company again.
19 July 2025
Unprompted review
Reply from Balfe's Bikes - Hackney
We are sorry to see the after sale support did not match the experience you had when picking up your new bike. We will learn from this for the future.
Reply from Balfe's Bikes - Hackney
Wow — thank you for all the thumbs up! 👍🏻 We really appreciate your support and are so glad you had a great experience. We're always here if you need anything! Kind regards, Balfes Bikes
Great customer service and helpful…
Great customer service and helpful advice at Balfe's in Hackney.
3 August 2025
Reply from Balfe's Bikes - Hackney
We're happy to hear that you found our customer service great and our advice helpful. Thank you for your positive feedback; it means a lot to us. Kind regards, Balfes Bikes
Absolutely unacceptable experience – still left with a faulty bike
I’ve had a truly disappointing experience with Balfe’s Bikes Hackney. I purchased a high-end bike from them last year, which developed a clicking fault. Since June, it’s been back for three separate repair attempts, none of which fixed the issue. The bike is still under warranty, yet there’s been zero urgency to resolve the problem.
After weeks of chasing, a refund was finally approved – only for the situation to get worse. I was told a replacement bike was ordered, then told this was a stock error. My original faulty bike even appeared for sale on their website again, and I accidentally re-ordered it, only to be told that too was a mistake.
Communication has been poor throughout, and the store manager showed no real accountability or proactivity. For a business selling premium bikes, this level of service is shocking.
This experience has highlighted serious operational issues, system failures, and inadequate leadership at the store level. I expected better – and received far worse.
Avoid.
8 August 2025
Unprompted review
They said item was ready to collect…
They said item was ready to collect went there to collect wasn't ready been a week still not ready. When I bought it said ready to collect immediately which is why I picked that option, why send a email claiming it is ready to collect if it is not makes no sense.
27 July 2025
Reply from Balfe's Bikes - Hackney
Thank you for your feedback, we apologies for the inconvenience caused with your order. Unfortunately we had a stock error, that we where trying to resolve.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.