Great communication and fast service. I ordered a bike via Cycle to Work, was able to put a refundable deposit on the one I wanted to hold it until the paperwork and payments had gone through by my em... See more
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See what reviewers are saying
The bike was delivered on time and fully assembled apart from loosening a pinch bolt on the stem, lining the front wheel up, and retightening it. Anyone can do this so nobody should be out off an i... See more
I ordered pair of winter cycling boots, delivery was very quick, unfortunately I needed to exchange the boots for different size and this process was also quick. The price of boots was very good with... See more
Super swift build and delivery of my Giant Propel Advanced Pro 0 Di2 2025. You can tell there’s been a real care when building the bike, from assembly grease in the right areas to the taping up and... See more
Company details
About Balfe's Bikes - Gatwick Home Delivery
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Camino Park, James Watt Way, RH10 9TZ, Crawley, Sussex, United Kingdom
- 020 4506 3856
4.6
Excellent
8K reviews
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Good bike people
The right price, plenty of sizes stocked and good customer service - reassuring if Royal Mail let you down.
19 September 2026
Great communication and fast service
Great communication and fast service. I ordered a bike via Cycle to Work, was able to put a refundable deposit on the one I wanted to hold it until the paperwork and payments had gone through by my employer. Bike delivered within two working days of payment and deposit refunded. Would 100% use again
19 September 2026
Always good range of stock at good…
Always good range of stock at good prices. Delivery was fast and another reliable purchase.
18 September 2026
Great price and next day delivery
Great price and next day delivery, what’s not to like.
22 September 2026
Very good .when i order wrong parts…
Very good .when i order wrong parts whithout any problem.Due to good service I used this co. again.
22 September 2026
Super swift build and delivery of my…
Super swift build and delivery of my Giant Propel Advanced Pro 0 Di2 2025.
You can tell there’s been a real care when building the bike, from assembly grease in the right areas to the taping up and packaging of the bike. Kudos team 👍🏻
22 September 2026
Quick and easy using C2W
17 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bike arrived on time and good…
Bike arrived on time and good communication prior.
Unfortunately bike was not authorised and had to take to Leisure Lakes who performed various firmware updates and authorised the bike to be ridden.
A lot of hassle when the bike should’ve arrive ready to go.
19 September 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
Thank you for taking the time to share your feedback. We’re pleased to hear that your bike arrived on time and that you received good communication from our team prior to delivery.
We’re sorry to hear that you then experienced an issue with the bike requiring firmware updates and authorisation before it could be ridden. We appreciate that having to arrange this separately would have been frustrating and not the experience you were expecting after receiving your new bike.
We’ll take your feedback on board as we continue to review our processes around bike preparation and delivery. We’re glad that the necessary updates were completed and that the bike could then be authorised for use.
Thank you again for choosing Balfe’s and for highlighting where we can improve.
Parts took over 3 weeks to arrive
17 September 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
Thank you for your feedback. We’re sorry to hear that your parts took over three weeks to arrive. We appreciate that this is a longer wait than expected, particularly when you are waiting for parts to get your bike back up and running.
Delivery times can vary depending on availability and the supplier involved, but we understand that this does not make the wait any less frustrating. We’re continuing to review how we manage parts orders and communication around them to help provide a smoother experience.
Thank you for bringing this to our attention.
New bike not impressed with set up
Picked up new Brompton, not cheap bike. One of the brakes is definitely not as well adjusted as the other. By the time I cycled home, gears start sleeping annoyingly. I understand new bike and cables may stretch etc, but even so ,I wasn’t impressed
21 September 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
Thank you for taking the time to share your feedback. We’re pleased that you chose Balfe’s for your new Brompton, although we’re sorry to hear that you were disappointed with the initial setup and experienced issues with the braking and gears shortly after collection.
While some adjustment can be required as a new bike settles in, we appreciate that you should feel confident in the bike from the outset, particularly when collecting a new bicycle. Your comments are helpful and will be shared with the relevant team as part of our ongoing review of our preparation and handover processes.
Thank you again for your feedback, and we hope you are now able to enjoy your Brompton as intended.
Straight forward website with a very…
Straight forward website with a very large array of bikes and all the accoutrements of cycling.
13 September 2026
Ordered 2 lights
Ordered 2 lights, front light was in stock and rear light on 8 days delivery. This timescale worked with a night ride i had signed up for. After placing the order, no update was provided by Balfe’s so i still expected to receive the lights before the planned night ride, but when delivery did not arrive i contacted Balfe’s and was then given a revised delayed delivery, that was more like 3 weeks. It would have been much better if they could have updated me when they knew there was a supply issue, rather than me having to contact them and wait a further 2 days for a non AI specific response. If i had known sooner i could have sourced lights elsewhere for the ride, but insufficient time meant i had to cancel the ride.
16 September 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
Thank you for taking the time to provide such detailed feedback. We’re sorry that the delay with the rear light, and particularly the lack of an earlier update, meant you were unable to make alternative arrangements in time for your planned ride.
We appreciate that the original estimated delivery timeframe was important to you, and we understand why being advised of a significantly longer delay only after you contacted us was frustrating. Where we become aware that an expected delivery timeframe is no longer achievable, we agree that providing an update as soon as reasonably possible is important.
We’re also sorry that you had to wait for a response after contacting us. Your comments have been noted and will be shared with the relevant team as we continue to improve how we manage supplier delays and customer communication.
Thank you again for bringing this to our attention.
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