Delivery was quick price was good i bought these after reading a review of different brands these were recommended my hands are not big so ordered medium which are ok but a little on the tight side g... See more
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Good communication, no problems with bike itself apart from it arrived fully built but with the fork on backwards. Easily rectified by someone who knew what they were doing, otherwise I would have pro... See more
Fair straight forward ordering process. Communication was really good, I was made aware of every step of the order, from placing the order via cycle to work voucher to the products being dispatched. D... See more
I cannot fault Balfes bikes in terms of delivery as the saddle arrived really quickly in perfect condition. I just wish that there was an option to return saddles that’s don’t work after minor use (a... See more
Company details
About Balfe's Bikes - Gatwick Home Delivery
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Camino Park, James Watt Way, RH10 9TZ, Crawley, Sussex, United Kingdom
- 020 4506 3856
4.6
Excellent
8K reviews
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Good price and quick delivery
8 September 2026
Great service and kept updated with thr…
Great service and kept updated with thr progress of the order throughout.
8 September 2026
Seamless transaction
A seamless transaction and delivery within timescale indicated.
Overall a good ptoduct at a good price with vood service.
7 September 2026
Balfe’s Bikes
Always get competitive pricing great delivery and communication from Balfe’s, always check their site for pricing
6 September 2026
Great service overall
1 September 2026
Quality Service
Fair straight forward ordering process. Communication was really good, I was made aware of every step of the order, from placing the order via cycle to work voucher to the products being dispatched. Delivered within a reasonable time, can't fault anything!
3 September 2026
Spot on more than happy to help
2 September 2026
Great experience from start to finish
Great experience from start to finish. Ordered with ease, arrived when expected, colour was accurate to the images online, fitted first time. what more could you ask for.
1 September 2026
Very happy with my Rapha cycle shorts…
Very happy with my Rapha cycle shorts and they arrived promptly
4 September 2026
Seamless transaction
Helpful operator confirmed that the bottom bracket I required was the last one in the shop. Very pleasant encounter.
6 September 2026
I am very pleased with the bike
I am very pleased with the bike, please with the price I have paid it for . The only problem after today's first try it out is the I have some problems with some gears while changing and so dont really know how to resolve it so will try to contact them and we will see how they can help . but definitely recommend the company for the moment .
2 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Goods arrived damaged due to poor…
Goods arrived damaged due to poor packaging. Notified Balfe's 3 days ago and still no contact.
6 September 2026
Reply from Balfe's Bikes - Gatwick Home Delivery
We’re very sorry that your order arrived damaged and that you did not receive a response as quickly as expected.
We have since been in contact and resolved the issue. We appreciate your patience while this was addressed and apologise for the inconvenience caused.
good honest people\company to deal…
good honest people\company to deal with. thank you for a pleasant experience.
fast delivery. fast exchange.
good price.
5 September 2026
Competitive prices
Competitive prices, great range of quality products and speedy delivery.
1 September 2026
Great Price, Good, Quick Delivery
Best price I could find and a friendly 2-man delivery
5 September 2026
Very easy to deal with from the go
Very easy to deal with from the go, excellent customer service, checked every other suitable store in uk no where could match these guys, thanks again
5 September 2026
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