I bought my bike online. Having compared prices across other platforms, Balfe’s were the most competitive and importantly for me, they have a no hidden charges for the Cycle to Work Scheme. Accepting... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Delivered quickly by Balfes' driver and van. Delivery driver Ian called 15 mins before delivery. set-up handle bars and pedals on arrival whilst having friendly chat about MTBs. Good price for this gr... See more
Nice experience, kept well informed of delivery. Bike came well packed in a huge box. Great delivery team, called fifteen minutes before delivery. Unpacked no damage all bits n bobs in a box plus peda... See more
From order through to delivery the whole process was smooth. Was using a c2w scheme and this was all taken care of with the only effort on my behalf being the application through my work place, balfes... See more
Company details
About Balfe's Bikes - Gatwick Home Delivery
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Camino Park, James Watt Way, RH10 9TZ, Crawley, Sussex, United Kingdom
- 020 4506 3856
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good communication and speedy delivery…
Good communication and speedy delivery - will use again.
Thanks
28 August 2026
Always quick and easy to order and…
Always quick and easy to order and receive order keep up the good work guys
25 August 2026
Balfes bikes were great
Balfes bikes were great. I placed an order through the Cyclescheme and all was great.
Communication was very good and all questions answered nicely
29 August 2026
Always Excellent service and prices
25 August 2026
Straightforward online experience.
I bought my bike online. Having compared prices across other platforms, Balfe’s were the most competitive and importantly for me, they have a no hidden charges for the Cycle to Work Scheme. Accepting the voucher was very straightforward. My bike was delivered via DX. It took nearly a week, partly due to coinciding with the August Bank holiday.
The bike was well packaged and set up so I only had to realign the handlebars and attach my separately purchased pedals. All in all a good experience and a great bike.
28 August 2026
A replacement part was supplied at a…
A replacement part was supplied at a discount due to just being out of warranty.
28 August 2026
Service with a smile
Service with a smile - on my face that is - as the order was promptly sorted. Good Work.
28 August 2026
Good service quick delivery came four…
Good service quick delivery came four days before expected dilivery date product did job good quality.
28 August 2026
Purchase arrived in a couple of days…
Purchase arrived in a couple of days good price and just what we wanted
Thanks
28 August 2026
Quality item and very fast delivery
Quality item and very fast delivery
Could not be better
Highly recommend
28 August 2026
Brilliant service would recommend
24 August 2026
From order through to delivery the…
From order through to delivery the whole process was smooth. Was using a c2w scheme and this was all taken care of with the only effort on my behalf being the application through my work place, balfes took care of everything else.
27 August 2026
Friendly, efficient , helpful
Friendly, efficient and helpful. Good price too.
Extremely helpful with delivery issue.
27 August 2026
Item hasn’t turned up after ordering…
Item hasn’t turned up after ordering and given a 48hr postage… needed item for a event and still nothing very disappointing shame
26 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.