While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 143 reviews, most reviewers were let down by their experience overall. Customers frequently complained about unhelpful customer service, noting long waiting times and major difficulties in successfully reaching a real person for assistance when needed. People also highlighted deeply frustrating issues regarding unexpected hidden fees, severe extra charges, and troubling experiences with collection practices during loan repayments. Some reviewers were happy with the fast loan approvals, helpful employee guidance, and great service offers provided by the financial company. These consumers truly appreciated the efficient processing times and genuinely positive experiences they encountered during their various offline interactions with staff.

What people talk about most

Service

Customers consistently note negative experiences with service, describing the overall support as extremely... See more

Customer service

Clients share negative opinions on customer service, consistently highlighting a severe lack of communication... See more

Payment

Users describe negative interactions with payment, expressing widespread frustration over unexpected bounce... See more

Price

Customers consistently report negative experiences with price, highlighting numerous hidden fees and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This company it irritates us everyday every minute. The people here call us even though we do not need any loans. Government has to take actions and ban these type of companies. Because of their calls... See more

Rated 1 out of 5 stars

Once you take their service, they pester you via calls - a minimum of 4-5 calls and a maximum of 10 calls a day to take more loans. Bajaj Finance are CROOKS! Paying via Credit Card would have costed l... See more

Rated 1 out of 5 stars

I am Binit Shah from Pune , I took homeloan from Bajaj and took topup as well. Whenever govt increased loan intrest rate , bajaj increased the rate for both the loans but when govt decreased the loan... See more

Rated 1 out of 5 stars

Bajaj Finserv has a very misleading fraudulent over draft loan practice. The sales people are duping hard earned money of Indian middle class people with fake promises like 0% charges on insurance, pr... See more


1.2

Bad

TrustScore 1 out of 5

284 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(284)

151 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Irritating

This company it irritates us everyday every minute. The people here call us even though we do not need any loans. Government has to take actions and ban these type of companies. Because of their calls we cannot even attend our business customers and personal calls.

7 January 2026
Unprompted review
Rated 1 out of 5 stars

Mera two wheeler loan amount 3518…

Mera two wheeler loan amount 3518 autopayment katne ke baad bhi overdue katne ke baad bhi 535 extra Bina koi baat ka charge kata hai or bata rahe hai bank ke taraf se overdue charges kata hai lekin bank walo ke taraf se autopayment jo hota hai wahi 3518 kata gaya hai,lekin ye bajaj walo ki taraf se bina koi baat ka bina bataye overdue charges kata gaya hai or mai yaha pe castumer care service me aata hu jo Surat l.p.savni road madhuvan circle pe universal business center me hai waha ka staff mujhse rood hoke bahut kharab tarike se jawab de raha hai or samjha raha hai me is vyvhar se bahot jyada naraj hu or me ab kabhi bhi bajaj se loan nahi lunga,nahi kisiko lene ke liye boluga

7 January 2026
Unprompted review
Rated 1 out of 5 stars

Why can't I give zero star very very…

Why can't I give zero star very very fraud comp it gives in accurate bounce charges I will never suggest or refer to anyone not a single soul in my lifetime and will not allow anyone from my knowledge list to do so very very poor

11 September 2025
Unprompted review
Rated 1 out of 5 stars

I had bought a mobile from Bajaj…

I had bought a mobile from Bajaj Finance, for which I had given time for installments, they had deducted five installments on time, in the sixth installment one of my accounts got closed, which they were deducting, whose company I had given in the service center, I even asked them to change the account in their Bajaj service center, but they did not do anything like that and have levied an overdue charge of Rs 500 in the EMI and I would like to say that do not buy anything from Bajaj Finance, it is a very bad app, it does not work nor is there any option in it, and the mobile hangs, the heart keeps on freezing the phone, do not take any such loan from Bajaj Finance, IDFC Home Credit is a better app than this inse karo

2 January 2026
Unprompted review
Rated 1 out of 5 stars

Bajaj Finserv is the deadliest…

Bajaj Finserv is the deadliest financial company. This people go to any extent to cheat a customer. They have given me a loan of 665000
And for 3 years only interest was taken and then after that the emi started with 17700
360000 was charged as interst and then now emi of 17700 for 48 months = 849600 ruppees
Apart from that hidden charges around 30000
Just for one loan of 6.65 lakhs loan
I am paying around 12.5 lakhs.
This is very bad and I feel I am very struck because of this loan .
So please who ever takes loan be conscious and check it and then decide after thorough checking.

2 January 2025
Unprompted review
Rated 1 out of 5 stars

This company sucking poor's blood

This company sucking poor's blood. On due date- I have put money and in the name of cheque bonus he has collected Rs 590 three times. Never deal with this company.

2 January 2026
Unprompted review
Rated 1 out of 5 stars

Very very worst financial services in…

Very very worst financial services in bajaj Finserv ambur branch Number one worst financial services

Name. Dinesh
Name . Yuvraj yuvi
This tow members. Any time bad talk customer disturbed this members un time coming night 10 to 12clock coming.

21 August 2025
Unprompted review
Rated 1 out of 5 stars

don't know how to give minus star ..

don't know how to give minus star ... that is why giving minimum star they give loans instant ok few minutes but when you need to get some information you are unable to contact customer care.. ye dadao wo dabao bas tumhara din nikalo... and dusre number ko call karo to virtual assistant se bat hogi jo new loan ke alawa koi jankari nai degi... such a ridicouls system for contacting for customer service

29 December 2025
Unprompted review
Rated 1 out of 5 stars

Even not worthy of rating as 1 as zero…

Even not worthy of rating as 1 as zero is not option given here. My brother is default only for 1 month emi due pluse cheque bounce charges. Now the bike got seized he is ready to pay due amount emi due plus bounce charges plus penalty plus advance 2 month emi still they are forcing to close the loan it will be only 4 months left however they have received their loan amount with interest and this 4 month will be their profit still forcing to forclose. Approced head office email support to know the policy they dont know their policies rules and regulations.not yet received any information

28 December 2025
Unprompted review
Rated 1 out of 5 stars

I received a call regarding a Bajaj…

I received a call regarding a Bajaj Personal Loan from a staff member named Narayan Gagal. His way of speaking was very unprofessional and disrespectful. This is not the kind of behavior expected from a reputed company. Bajaj Finance should seriously look into customer communication and staff training. Mobile no -

13 December 2025
Unprompted review
Rated 1 out of 5 stars

sabse ghatiya company hai ye

sabse ghatiya company hai ye . maine ek phone finance krwaya thaa Bajaj finance k through us phone ki real value 16000 thii maine down payment 8000 di . mujhe bataya no cost EMI pr phone finance ho jaye ga. uske baad maine first month ki emi 1600 di uske baad overdue charge lgga diya 800 phir ye bhii pay kiya uske baad jab foreclosure ka option dekha to usme 9600 dikha rha vo phone mujhe iss app ki badulat 20000 ka pdd gya. iss se ghatiya koi company nhi hai. aap bina kisi cheez k rah lo par iss app k through kuch bhii finance mtt krrwana vrna aap burra fss gay.🙏🙏

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed

Just one word I want to say, "I'm disappointed, really disappointed".

This is last loan, after that I will never ever take any loan from Bajaj

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Automated & Aggressive Behaviour

Unable to speak to a person. The customer care number will keep pushing you around for 10 minutes and still you won't be able to speak to a person. 1 overdue payment by 6 days and you'll be treated as if you're an absconder. People calling for collected are so full of shitty behaviour. All they need is money.

6 December 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look