BAJAAO.COM Reviews 

I made the mistake of purchasing an Ableton Push 2 (₹67,000) from Bajaao in August 2022, and I regret it to this day. Their pre-sales team (Tejas) was incredibly aggressive in following up and convincing me to buy the product, promising cashback and an interest reversal on EMI charges. But the moment the product was delivered, they disappeared.

For over three years, I have been chasing them for my promised cashback:
❌ Ignored emails & support tickets – No response after multiple follow-ups.
❌ Calls avoided – They simply refuse to answer or give straight answers.
❌ False promises – Representatives like Navnath have repeatedly assured me of a callback but never followed through.
❌ Misleading claims – They responded to my Google review claiming the cashback was credited, yet I have never been able to see or use it.

This company is a nightmare to deal with once they have your money. If something goes wrong, expect ZERO support. I spent three years trying to get them to honor their commitment, and they have done nothing but waste my time.

🚨 Save yourself the frustration—buy from Amazon or a trusted retailer instead. Bajaao is unreliable, dishonest, and operates with outright negligence. I will never buy from them again, and I will make sure others don’t fall into the same trap.

These jer.. don't even care to respond. While they have whatsApp integrations done for customer ease. They just don't care to be of service to customers for their queries . Very poor ethos and probably the owner should take some training on customer service

I accidently ordered an 'unboxed' guitar for my kid following a link a friend had sent me, which is a 'returned' item, so therefore it wasnt' new and had exterior damage on the varnish.

We decided to go ahead and keep it anyway as it seemed the damage was just on the outside. However after tuning the guitar, within 24hrs the bridge snapped right off from the string tension with a tremendous clatter. Just happy my kid wasn't near it when it chose to break or it may have hurt her.

I emailed Bajaao with photographs and asked to initiate a return. They had the guitar picked up and kept me in the loop via email. Once they received the guitar back they asked if I'd want an exchange or refund, so I chose refund and the money was returned to my bank within around 10 days in total.

I had read such terrible reviews about Bajaao on so many platforms I had a lot of doubt that I'd get my money back, but they honoured their terms and conditions and I got the full refund.

Hence giving 5 stars for service. I really don't recommend getting an unboxed guitar, too many things can go wrong, but Bajaao are probably fine for boxed/new items. We went to a shop and paid more for a new guitar, but the shop provides a 1 year warranty and free services for the first year.

been a long time bajaao customer..just dont trust their used buy/sell gear section..i enquired to buy a gear from sambhav jain( the seller),no reply came..i tried to talk with an executive,he assured to know n will call me back but didn't..n now suddenly gear goes sold out over night,which i dont blv to be a coincedence..i wanted an explanation from the company ..if i get ,fine if not the i have a file a case ..cause probably this is a scam going under through..luckily i didn't put my money in it.thanks God...moral- the buy/sell gear section is very much unreliable as per my experience

Referring to the Order nbr - 455136 dated 12 August 2023 - Saturday. I had purchased from Bajjao MIDC outlet in Andheri East, Mumbai. The entire order had a keyboard and various other items including a keyboard bag. I had noted that the bag was pretty big for my keyboard hence had returned the bag on Sunday, 13 August. I was told by the store that i will receive the funds in a weeks' time as they can't return in cash. Post which I have been following up with the store and have shared my accounts details for the refund.

It has been over 2 months now and i have been told that a) The information has been passed on to the account manager or b) The team has initiated payment, and I shall receive it in a day or two. Unfortunately, we are where we are and till date, I have not received my funds which is approx Rs 750.

Not sure what is happening with the refund as the store has no answer to my query other than saying that the account team is looking into it!!!.

They deliver broken instruments and their return policy is horrible. Email replies are late, the ukelele hasn't been picked up for 1.5 months.

Third grade quality products
And return policy sucks
Never ever would buy or recommend anyone to buy from them
Also pricing is higher compared to the musical shops

Pathetic support in name of customer service. BT speaker stopped working during warranty. It took 4 months for Bajaao but couldn't even repair it though i insisted for replacement. Finally asked for refund which took another month. Discouraging thing is they never answer!!

Extremely unprofessional company. Customer service team speaks very nicely but operationally are either poorly managed or intentionally fraudulent. My order 375044 should be a case history of consumer trauma. Stay away and so not do any business with bajaao.com

My order number is 374784 you have not delivered the product Roxtone RPAN300 1 x 6.3mm Stereo Plug to 2 x 6.3mm Stereo Jack Connector but you liars and thieves says that you have full filled the order. Scammers when will you improve.

Bajaao is a Fraud Company and these guys are just Scamsters, Customer service is a JOKE to them. My money is stuck with them - ORDER 371170

A unprofessional way of Doing business, not shipped in week, website still saying shipping same day, Horrible experience.

I have purchased a behringer TD 3 10 days ago. It's been 3 days from placing the order and haven't received any dispatch email, so out of curiosity I emailed their customer support team and after few hours I have received a call saying that the order has been cancelled due to non availability and my refund has been processed which will take 24 to 48 hours. After 3 days I have called them again as I don't see any refund reflecting in my account. Called them again and this time the agent picks up and tells me it will take 3-5 business days. Then after 6 days I have called them again, which is today, and another agent said it will take 10 working days for the refund to reflect in my account or maximum by next to next week. You guys don't even know when the refund will be initiated? I give you guys 10 working days from the day of refund processed which is 12th Aug 21, after 10 working days if I don't see my refund I ll take a legal action against you guys. You guys got into my nerve.

First time I bought
Focusrite Scarlett from bajaao
and the purchasing experience was very good.

BUT 2nd time I'm buying rode nt1 kit, I've paid 25th of may but today is the 31st of May and this time I don't even get a confirmation email.
My money is at risk, pls help BAJAAO.
I have talked to 3 customer cares-Dadhich, Vaibhav and Pranav, everyone giving me dates but not solving the problem.

today on 14/06/2021
problem solved,
money refunded,
thanks bajaao

Good place for all music needs, check out the wide range of gear and support provided by Bajaao!

Very Satisfied with the product, no issues faced so far.

He'll'o Everyone You are All Doing a Great Job. Ur Instrument are all So Good Without any Defect In It. I Bless You All and Keeping Moving & Be Safe.

This is possibly the worst place to buy something from.

Reason: they give false information about delivery. Their delivery must be the slowest in the market. Just ridiculous 😡

Amit meena
70730530##

I ordered an electric guitar from bajaao.com and it was perfect. it was brand new and packed very well. Everything was included in the box. When I called the customer care, they were extremely friendly and helpful and helped me resolve a shipping issue, as far as bajaao.com is concerned, the service and quality was very good.