I requested a small cap for items purchased. Ashley, contacted me via text, to make sure that’s what I wanted. She also, put in a few discounts to make my experience even better!! I’ve never had that... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Baisiwig -This company is legit and stands firm on satisfaction guarantee. I have ordered a few wigs and have been pleasantly pleased. When I had an issue with 1 purchase, the help in resolving the ma... See more
Company replied
I order from this website quite often and I’m never disappointed. The quality of the hair is amazing. From the seamless lace to the natural looking part, and the minimal shedding is what does it for m... See more
Company replied
I’ve worn hair enhancement for 25 years. This is by far the best looking Wigs that I’ve invested in. Thank you so much. Hopefully when I get the product, I’ll send another review with photos. The proc... See more
Company replied
Company details
Written by the company
BAISI WIG is the top 10 hairdressing brand in United States. BAISI WIG strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, lace frontal wigs, closure lace wigs, full lace wigs, hair weaves, etc. BAISI WIG has won the trust and support of millions of customers, so recently there have been special fraud gangs imitating BAISI WIG website and deceiving customers, selling them at very low prices and sending wigs by very poor quality chemical fibers to buyers. . We work hard to help many fraudulent buyers fight these fake websites. Be vigilant and don't get scammed! Don't forget our official website: www.baisiwig.com
Contact info
United States
- www.baisiwig.com
3.6
Average
625 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Crocked Company took my money
I paid for 2 human hair wigs..they sent me 2 synthetic ones. I contact them and asked for refund. They said to return the wigs and I will get my money. I sent them back had to pay for that. They said they didn't get it. I sent them a copy of the receipt with the tracking number ..they said they did not get it again they took my money and got back the wigs. Refuse to do right about it. THEY BLOCKED MY EMAIL AND WILL NOT ANSWER MY CALLS OR TEXTS. THEY TOOK MY MONEY GOT BACK THE WIGS AND WILL NOT RESPOND TO MY MESSAGES....SO THEY GOT AWAY WITH my money and the two pitiful little wigs that I would not let a money wear to a ZEBRA fight...
2 October 2025
Unprompted review
Reply from Baisiwig
Hi dear,
We are very sorry to hear about your experience.All our wigs are 100% human hair, which can be easily verified with a simple burn test.We have checked the tracking number you provided, but no valid logistics information could be found.It is possible that the item you returned was not the one originally sent from our store.We kindly ask you to double-check and confirm the details so we can assist you properly.
My experience was great I haven't got…
My experience was great I haven't got my wigs yet but customer service is awesome I am really pleased and satisfied and once I get my wigs I hope I'll be a returning customer
26 March 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Baisiwig is amazing 👏🏾
Baisiwig -This company is legit and stands firm on satisfaction guarantee. I have ordered a few wigs and have been pleasantly pleased. When I had an issue with 1 purchase, the help in resolving the matter was responded and addressed quickly. The styles, the shipping and service has gone above my expectation. Thank you Baisiwig 🫶🏿
25 March 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our wigs and services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
The wig I order looks nothing like the…
The wig I order looks nothing like the pictures.
17 March 2026
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused,
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
My experience was horrible
My experience was horrible, the wigs look nothing like the pictures on the website. I paid for a return label in advance, the wigs are entirely too big for my head . I have been emailing the company since Sunday. That’s when the wigs were delivered. I’m still waiting for a response, I took pics and sent to the company like they asked. No response!!
Do not order from this company I believe that it’s a scam. The hair was listed as human hair, I’ve never seen any 100 % human hair look like the trash that I received. No one seems to respect honesty these days, karma knocks on everyone’s door. Do not throw your money away buying from baisi wigs. TOTAL SCAM!!
22 March 2026
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused,
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
For the wig cap size, because we did not receive your note to make the small wig cap size, then we sent the medium wig cap for you, wish get your understanding, but we have the elastic band inside, it will make more stable, wish you will have a try!
And our hair is 100% human hair, because it can be heat and dyed, or you also can cut a little hair to do the burn test, then you will know it is the 100% human hair.
We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
The wig wasn’t even what was on the…
The wig wasn’t even what was on the picture on website. It’s awful! It was hair that was brushed up which isn’t very long and hair extensions wrapped around the top of it pinned with hairpins! The hair don’t even feel human. I wasted my money on this purchase
21 March 2026
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused,
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
And our hair is 100% human hair, because it can be heat and dyed, or you also can cut a little hair to do the burn test, then you will know it is the 100% human hair.
We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
Do not waste your money or time
Do not waste your money or time. The hair had terrible smell when it arrived. I requested a refund, they went back and forth, offering me a discount for future purchases, I declined, they than told me wig could get lost, and finally provided me a bus station address to return. I’ve never had this experience, they should not be able to do business with US A This company is a total rip off and joke.
20 March 2026
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused,
For the smell, it is the hair oil we used on the hair to keep it health. It is safe. Before you install, you can wash it and then it will be disappear.
We kept talking with you by email and solved the problem with u.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Great customer service
Great customer service! I’ve placed 2 orders and Ashley has been amazing. The hair arrives well packaged and lasts a long time. Minimal shedding even after bleaching and dying the bundles multiple times. My hair dresser described that hair and thick and luscious. Very excited to receive my next order.
18 March 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our wigs and services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
I will never order from this place…
I will never order from this place again. I ordered a shoulder length topper and the one I received barely touched my ear.
11 March 2026
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused,
The model in our pictures is looking down during the photoshoot, so the length appears to reach her shoulders, but it's actually not that long. wish get your understanding!
We see that it looks absolutely perfect and beautiful on you, and we hope you'll give it a try. Please feel free to contact us if you have any questions.
Thanks!
Pls be aware of this company.Ordered a…
TPls be aware of this company.Ordered a wig , sent wrong size and did not look like picture shown.When requested to return of wig for my money to be returned.Long delay and tried to persured me to order again to discount on next order ,when i just wanted my money returned.Also problem with custom if returned to being quite costly ad based in China.
I would not order from this company again or recommed.
18 January 2026
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused,
We checked that the we sent the correct length to you, you can double check your order and also we put the length on the package, could you pls check again? Then you will find that we sent the correct length to you!
We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
Ordered all most 3 hundred dollars of…
Ordered all most 3 hundred dollars of wigs they didn’t fit good one of the colors was golden blonde but I ordered 613 can’t return them because I tried to fix them to my liking but was not happy plus it’s my birthday week not happy with these wigs very disappointed
26 February 2026
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused,
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
For the color. we checked that we sent the 613 color to you and it is light color, wish get your understanding!
We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
This wig bears no resemblance to the image provided
This wig bears no resemblance to the image provided. This is the second wig I have purchased, and once again, it is unsatisfactory. I have emailed the company twice, but I have not received a response regarding the return of this unsatisfactory wig. This lack of professionalism is unacceptable, and I am surprised that they would ask for a rating. I will never order from this company again.
23 February 2026
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused,
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
I wanted more information about my wig
I wanted more information about my wig. Ashley did just that with great customer service and very helpful.
2 March 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
I have been ordering from this company…
I have been ordering from this company for years started following this vender from Ali express so glade I came across this company best quality hair last for years ♥️
2 March 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
I like the fact that they are quick to…
I like the fact that they are quick to respond to my concerns as well as send the order out quickly after makin the purchase
27 February 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
OMG I absolutely love Baisi wigs and…
OMG I absolutely love Baisi wigs and partial toppers! The hair is good quality hair, my shipments arrive on time and most importantly the service is amazing! So don’t meet me going to this website, beat me! You will be glad you did so.
25 July 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our hair! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Ladies don’t buy from Baisi Wigs
Ladies, please do not buy any wigs from this company. This company is a fraud. They do not want to refund your money or give your money back even if you’re displeased and do not like the product they will refuse and just go back-and-forth trying to convince you to keep it even if you don’t want it you just want your money back. They’re taking pictures from other legitimate companies and post them so it can look like it’s actually their wigs when they’re not when you get the wigs actually in person they look dry and dirty. The wigs look synthetic they don’t even look like human hair or real human hair and they don’t fit your head or anything. I’m encouraging all women, including black women, especially black women not to buy from this company because it’s based in China you’re not getting no legitimate wig that’s made from a good company. Everything is coming from China so it’s gonna be hard for you to even get a refund or get your money Back. Do not buy any of these wigs please.
19 February 2026
Unprompted review
Reply from Baisiwig
Hi dear
Sorry for the inconvenience caused
We will report it to our factory and improve it in the future.But our hair is 100% human hair, you can cut a little bit to do the burn test.
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
Could you pls try it? And if you have any question, pls feel free to contact us!
We promise that we will ask our shipping department to pick out the beat quality hair and give you a nice discount for you in next order.
Wish you will give us another chance!
Thanks!
THERE IS REALLY NO RETURN POLICY!!!
THERE IS REALLY NO RETURN POLICY!!!! If you buy expect to keep it. I was not satisfied with the product I return it in June 2025. It is expensive to return so if your still going to buy you had better get the return label an d hope that you get a refund. They kept the product and I asm still trying to go through my credit card company to get my money $388 they owe me. They are in China your package has to clear customs and takes a month unless you want to spend $100 to send back the merchandise. The wigs I received was nothing like the picture.
27 July 2025
Unprompted review
Reply from Baisiwig
Hi dear
Sorry for the inconvenience caused
We will report it to our factory and improve it in the future.
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
Could you pls try it? And if you have any question, pls feel free to contact us!
Because of the Trump tax policy, then the customs clearance will be more stringent, then normally we do not recommend to return.
We promise that we will ask our shipping department to pick out the beat quality hair and give you a nice discount for you in next order.
Wish you will give us another chance!
Thanks!
Short pixie wig looked nothing like the…
Short pixie wig looked nothing like the picture no lace no where just a regular wig I could have ordered for Amazon. I paid too much to be scammed. Mess my Valentine’s Day up completely. I don’t wear regular wigs only lace . This wig has no lace no where. Says full lace no lace.
11 February 2026
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused,
but we checked that you ordered is no lace wig, we also put the machine made wig on the title, then we did not send the wrong hair to you.
We can offer the return and exchange service, we will keep talking with you on email and solve your problem.
We promise that we will ask our shipping department to pick out the beat quality hair and give you a nice discount for you in next order.
Wish you will give us another chance!
Thanks!
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