Bailey of Sheffield Reviews 

527
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique design of the products, often noting their durability, British craftsmanship, and the pride taken in their creation, with many considering them long-lasting. Many people highlight the outstanding customer service, describing staff as friendly, helpful, and going above and beyond to assist with inquiries and personalization, making interactions pleasant and efficient. Reviewers also appreciate the quick and efficient delivery service, with some noting expedited shipping for special occasions. However, some customers experienced issues with delivery, particularly concerning courier services leading to delays or packages being mishandled.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the exceptional quality, unique... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as exceptional, second to... See more

Service

People report positive experiences with service, often describing it as excellent, fantastic, and beyond... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and efficient delivery... See more

Customer service

Users describe positive interactions with customer service, highlighting it as excellent, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent communication. Bought bracelet as Christmas present and they speeded up the delivery to arrive before holidays. Excellent quality item.. Nearly lost as did not tighten small screws as advise... See more

Company replied

Rated 5 out of 5 stars

Absolutely love my bracelet in memory of my two boys Beamish & Bailey. Adele was so helpful on my personalisation of a signature bead. This is the best piece of jewellery I have purchased. The quality... See more

Rated 5 out of 5 stars

I love wearing my two bracelets. I wanted a bead plus an inscription for a very specific and special occasion. Unfortunately, the bead colour I wanted was unavailable in the timeframe I needed but wit... See more

Rated 5 out of 5 stars

Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a lo... See more

Company replied


Company details

  1. Jewelry Store

Information provided by various external sources

Bailey of Sheffield creates jewellery engineered to last a lifetime. For us, that doesn’t just mean durable high calibre materials or timeless design; it’s about understated pieces that adapt with you and your changing style. Each piece is all about you - a place to curate your own personal style - we just give you a firm, well forged foundation. Crafted from the highest quality marine grade 316L stainless steel, the CABLE™ Bracelet is hand finished in our workshop in Sheffield situated at Portland Works, the birthplace of stainless steel manufacturing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

527 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(527)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

I ordered a cable bracelet & totally messed the sizing up, despite the instructions. But Adele sorted it out for me & all was good. I have now completed the bracelet & wear it with pride. Top quality goods.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

A beautiful piece made with pride and precision

This is genuinely a fabulous quality product which you can tell has been made with pride and precision in equal measures. The communication and customer service has been second to none. The beautiful packaging made it a really special gift and I can’t wait to purchase more products. HUGE THANKYOU.

4 December 2025
Rated 5 out of 5 stars

This is the 3rd Bailey bracelet I have…

This is the 3rd Bailey bracelet I have bought for the men in my family. The quality is very good. I've had them all personalized for each person. Which has been easy to do. I've called for advice too and had the most lovely lady in the office who has given good advice and great customer service, Nothing being too much trouble. I have even had the same lady deliver one because it would not have arrived in time for the occasion. I really can't recommend them enough. The icing on the cake is that they are made in Sheffield too. Great to support local business.

4 December 2025
Rated 5 out of 5 stars

5 star Bailey

My husband has now filled 2 bracelets. We can’t praise the design and quality enough. Amazing company with the best customer service ever. Nothing is ever too much trouble and queries are resolved super quick.
Thank you Bailey, you really are the best.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding quality and totally unique

My husband has been wearing the bracelets for years now and loves them. There is nothing out there to match the quality of these. They are totally guaranteed and BoS are extremely fast in doing a repair if it is ever needed. The beads are also fantastic and we love that you can customize lots of them too. Can't say enough good things about BoS. You will never be disappointed

27 November 2025
Rated 5 out of 5 stars

The jewellery caught my eye as it’s…

The jewellery caught my eye as it’s made in Sheffield - my son was born in Sheffield but we had to move away when he was 7 - he still thinks of Sheffield as a special place and I have bought one of your bracelets for him as a present as I think he will be over the moon to have something Sheffield made. He lives in Spain now but he still loves to visit old Sheff - it’s great to see a quality brand being manufactured in the Steel City and I wish you all the best for success - I think your branding and products are great

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Superb product.

Superb product.

I am very pleased with my purchase. Great communication, too.

I would highly recommend Bailey of Sheffield.

27 November 2025
Rated 5 out of 5 stars

Excellent company to buy from ❤️

I originally bought my partner a bracelet and beads a couple of years ago as he loves their work , so I have just purchased 2 more beads from them to add to his bracelet. They are a wonderful company and nothing is too much trouble for them and when buying something they keep in touch with you personally through the process . Keep up the excellent work Baileys 😊❤️

28 November 2025
Unprompted review

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