Bagcraft Reviews 

390
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and knowledgeable staff who provide exceptionally helpful guidance during store visits. People also highlight the wonderful personal service and true dedication when assisting with purchases. Consumers note that the products are exceptionally stylish, durable, and available in a brilliant range of color choices. Buyers are extremely satisfied with their new purchases, mentioning wonderful items that continue to last for many years. Shoppers consistently appreciate the quick, polite assistance that makes discovering the right item entirely effortless. Many visitors recommend this established family business for anyone looking for reliable luggage and accessories.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with smart, stylish items and... See more

Staff

Users describe positive interactions with staff, highlighting expert knowledge and personable service.... See more

Service

Reviewers highlight positive aspects of service, noting expert knowledge and real customer focus. Consumers... See more

Quality

Consumers find quality to be exceptional, expressing great satisfaction with the durability and craftsmanship... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was recommended to Bag craft by a family member and they didn’t disappoint. I called the store first to see if they had a certain make and model and they informed me that they could offer me a... See more

Rated 5 out of 5 stars

Helpful supplier of a quality bag. Phoned for assistance in purchasing a bag for my wife. Made the purchase during the call. Good price. Good quality. Excellent service. No charge for delivery -... See more

Rated 5 out of 5 stars

I wanted to replace a weekend bag with something durable and stylish. The gentleman who served me listened attentively as I explained what I wanted and then showed me a selection of alternatives. Th... See more

Rated 5 out of 5 stars

Gary at Bagcraft gave superb customer service taking the time to telephone me about my order . This is a long established family business which I recommend based on my experience.of buying a lovely le... See more


Company details

  1. Bags and Luggage Store
  2. Handbags Shop
  3. Leather Goods Store

Written by the company

49 Years of Trading, known for service, selection and selling quality products. Handbags, luggage, Travel accessories, umbrellas, gloves, wallets, purses and gifts for everyone of all ages. Visit our website at: Bagcraft UK Situated in Leigh-on-Sea, a coastal town on the Thames Estuary, situated under 1 hour from Tower Bridge by train. Leigh-on-sea. This is what Visit Essex says about Leigh; "Leigh-on-Sea is a town full of unique character and charm, neighbouring the well-known Southend-on-Sea. It is well worth a visit, with plenty of attractions and eateries to keep you entertained. With galleries and craft shops, a selection of pubs, excellent fish restaurants and the famous cockle sheds, this picturesque town is the perfect place for you to unwind and take in the fresh sea air. Don't forget to head down to Old Leigh for a stroll along the cobbled streets of this once-busy fishing port. Take your pick from the selection of pubs and fish restaurants, or stop at the authentic cockle sheds for a bite to eat. Gaze at the idyllic sea view and watch the sailors and kayakers go by on the water. Voted as one of the best places to live in England, you don't want to miss out on a trip to Leigh-On-Sea!


Contact info

5.0

Excellent

TrustScore 5 out of 5

390 reviews

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No recent history of asking for reviews

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5.0

All reviews

(390)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A wonderful company and staff.

I needed to replace a credit card holder. The advice I received was excellent and so helpful. I am delighted with the new credit card holder which is so similar, but even better than my previous one.
I would definitely recommend using this company.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

We called into Bagcraft to buy cabin…

We called into Bagcraft to buy cabin baggage for one of us for our holiday. We ended up buying one each. Good range of products, very good prices and excellent guidance on product suitability.

10 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Very helpful member of staff, who showed me options I wouldn’t have thought of. Exceedingly pleased with my purchase. So nice to shop with personal service.

12 April 2025
Unprompted review
Rated 5 out of 5 stars

A very nice store

I went into bagcraft today to find a new purse for a gift for my wife as hers was wearing out. The shop was well presented and stocked with quality items. The real pleasure was meeting Maureen what a sweet lady! She was chatty and very kind. She was Very helpful pulling out the wallets and purses for us to browse. The items we purchased were well packaged and protected. Will definitely come back when in need of future items. Thank you.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Great shop for suitcases / bags

Have been to Bagcraft several times now for suitcases. Danni has been great on every occasion we have been there. Always helpful and very knowledgeable. Wouldn’t go anywhere else now to get a suitcase / bag …. they stock a great range. Thank you thank you

5 April 2025
Unprompted review
Rated 5 out of 5 stars

A treasure of a bag shop

Lovely shop with such a wide range of bags and luggage. The staff were extremely knowledgeable about the stock and I was able to find exactly what I was looking for. Staff helpful and friendly.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Keen and enthusiastic

I love it that Jeff is so keen and enthusiastic. He took the time to discuss option and to share his expertise. The purchase and collection was easy and I would shop there again.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

I have bought many pieces of luggage from Bagcraft and wouldn’t look anywhere else. Their customer service is outstanding, with impeccable knowledge and they have alway offered an outstanding price. A true gem of a shop with very personal customer experience.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Friendly very helpful people always…

Friendly very helpful people always Willing to give you time. Never feel they are rushing you shop is full of wonderful bags so much choice & lovely array of bags purses glass cases umbrellas & suitcases some original gifts you don’t find in other shops well worth a visit to browse never left shop without buying something five stars for stock and five stars for people that run this lovely shop Mel & Colin McNamara we will be back 😊

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Love this shop

Love this shop, it hasn't been there for years by luck. It's the quality goods, and the knowledgeable, helpful and friendly staff.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Quality Counts

This shop sells nothing but quality goods and gives quality advice.
Bought a case 2 weeks ago. When it arrived we realised we'd made a mistake. Bagcraft didn't hesitate in taking back the wrong one and ordering the right one for us.
Good old fashioned customer service.
No wonder we keep going back to them.

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Lovely Shop and Great staff.

I have used Bagcraft for many years and cannot fault them. They won’t just sell you something, they will take the time to help you decide and go through an array of bags or suitcases, making sure you get what you want. They are so helpful, polite and always deliver great service and products.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service.

We first came across this company in the early 2000's, since then any travel cases the family may have needed we have sourced from Bagcraft. They are competitively priced, Gary is very knowledgeable about the products both from a size that is acceptable to airlines as well as the product materials and their longevity. They have also assisted with repairs to our luggage when the luggage handlers were too heavy handed. We would recommend Bagcraft every time if anyone needs new luggage.

20 December 2024
Unprompted review

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