B&C Properties Reviews 

184
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff members are extremely helpful, professional, and consistently go above and beyond to ensure everything runs smoothly. Clients note that property managers handle maintenance requests rapidly, communicate clearly, and always maintain a wonderfully welcoming attitude during every single interaction. Many customers also deeply appreciate the exceptional customer service provided here, noting that queries, repairs, and bills are managed with great attention to detail. Reviewers share that the dedicated team is always responsive and supportive, making the entire rental experience remarkably comfortable and entirely stress-free.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting exceptional, professional, and responsive... See more

Customer service

Users describe positive interactions with customer service, highlighting that reviewers consistently praise... See more

Service

People report positive experiences with service, highlighting exceptional support and efficient communication... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt and very helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

B and C properties has re defined customer service in all ramifications . Every member of staff treats you respectfully and makes you feel valuable . Jack was exceptional but Fiona went above and beyo... See more

Rated 5 out of 5 stars

I used the Services of B & C Properties to let out a property in Kidbrooke . The Service imparted by both Jack the Managing Director & Tiffany the Coordinator was impeccable. Further, the Property... See more

Company replied

Rated 5 out of 5 stars

Fiona has been looking after our property in the past few yeas. She is responsive and knowledgeable. She helps us make the right decisions on repairs. She cares about our tenants and makes sure their... See more

Company replied

Rated 5 out of 5 stars

Fiona Davey & Michelle Anderson were both excellent property managers during my tenancy with B&C Properties - incredibly responsive, quick to resolve any issues, and very pleasant to deal with. Will m... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

B&C Properties are an independent estate agent that takes pride in being different. Our professional approach and single-minded desire to provide our clients with a first class, personalized service, is uniquely delivered by highly motivated and skilled staff.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

184 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(184)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional and caring service

Everyone was extremely helpful and speedy in helping me rent a property on a relocation move from the US. In particular, Sam was great at getting all the paperwork sorted and Michelle at getting us settled in. Michelle made herself available on a public holiday and out of hours and was extremely responsive and helpful. Highly recommend!

1 January 2023
Unprompted review
Rated 4 out of 5 stars

Thanks to Leoni's help. I found a lovely property

I recently bought a property through B&C Properties. With the assistance of Leoni, the processes went smoothly. I can say that I have found her to be responsive, profession and very helpful from inception to completion. She provided us detailed and clear information for my considerations before making decision. Every issue that has reared its head along the way has been quickly resolved. I would thoroughly recommend Leoni and B&C Properties. I am sure I will be using these agents again in the future

8 November 2022
Unprompted review
Rated 4 out of 5 stars

Excellent Customer Service

I am renting a property that is managed by B&C. Recently I had a maintenance problem that needed urgent attention. I received prompt and professional service. The agents were willing and ready to work around my busy work schedule in order to make it convenient for me. Great work .

8 November 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible service

Absolutely terrible service, I was told if the tenancy agreement didn't go through I would get my holding deposit back, but when I filled the application form, because I didn't tell them I had a ccj they canceled my application and kept the holding deposit, I made it clear from the beginning that I had bad credit and I also had a gatantor, and I'm fully aware that a ccj comes up when they check, so there is no way I would have tried to hold back that information.after update on my review, after some back and fourth, which has taken a week, a helpful person called Sam has arranged for £246 to be refund.

20 September 2022
Unprompted review
Rated 5 out of 5 stars

B&C wonderful

I have used B&C listings as a letting agent and for ongoing management of tenants for a property whilst I resided abroad. I could not have asked for a better service from Catie and the team, they always responded quickly, matched me with good tenants and resolved issues without hesitation. Thank you so much!

17 March 2022
Unprompted review
Rated 5 out of 5 stars

I am very pleased to cooperate with B&C…

I am very pleased to cooperate with B&C as my agent. I have four properties which are managed by B&C.Also, they helped me buy and sell properties. This is a very professional and delicated real estate agent. As a landlord, I don't need to worry about anything of my properties. The staffes are so kind and efficient. They always think for your sake and protect your interests. I will continue to work with B&C and highly recommend them.

15 March 2022
Unprompted review
Rated 1 out of 5 stars

LANDLORDS BEWARE!

Simply the worst agency I ever came across in my life. I could write an essay to describe all the issues I had with them, but I will summarise.
1. The tenants recommended by them as the "perfect profile" ended up trashing my place causing me over £3K in damages.
2. I could not return to my property as planned so ended up renting another place to live with my pregnant wife resulting on a total loss of £35.000.
3. B&C’s Director is arrogant, rude and made comments about my “background”
If you are a landlord, you should think twice before putting your property in their hands.

14 March 2022
Unprompted review
Rated 5 out of 5 stars

Professional and responsive

A couple of years ago we were looking to rent a flat in Kidbrooke Village. B&C Properties came highly recommended by the local residents, and rightfully so.
They patiently did multiple viewings with us and helped us in renting the right home for us. They are professional,responsive and their property management team is par excellence.

7 February 2021
Unprompted review
Rated 5 out of 5 stars

Your best property manager in London!

I have properties that are managed by B&C Properties. I have to confess the staff makes my job as a Landlord easy. I have worked with Catie for 2 years, even I am currently in China, communication and professionalism is 100%. Through the lockdown period, which was a worrying time for many Landlords, I experienced no issues at all. They kept me informed and up to date of tenant movement throughout. Thank you!

5 February 2021
Unprompted review
Rated 5 out of 5 stars

Professional and Communicative Estate Agents

I have been renting for a number of years in London. I have had experiences with many estate agents but what I will say is that Baclis was by far the easiest to deal with and by far the most responsive to my questions. They seem to have a direct and good relationship with their landlords and can turn things around quickly. They were always polite and chased things for me when I asked. Everything was in order when I moved into the property and everything went smoothly. I'd recommend them.

7 June 2019
Unprompted review

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