B&C Properties Reviews 

184
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff members are extremely helpful, professional, and consistently go above and beyond to ensure everything runs smoothly. Clients note that property managers handle maintenance requests rapidly, communicate clearly, and always maintain a wonderfully welcoming attitude during every single interaction. Many customers also deeply appreciate the exceptional customer service provided here, noting that queries, repairs, and bills are managed with great attention to detail. Reviewers share that the dedicated team is always responsive and supportive, making the entire rental experience remarkably comfortable and entirely stress-free.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting exceptional, professional, and responsive... See more

Customer service

Users describe positive interactions with customer service, highlighting that reviewers consistently praise... See more

Service

People report positive experiences with service, highlighting exceptional support and efficient communication... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt and very helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

B and C properties has re defined customer service in all ramifications . Every member of staff treats you respectfully and makes you feel valuable . Jack was exceptional but Fiona went above and beyo... See more

Rated 5 out of 5 stars

I used the Services of B & C Properties to let out a property in Kidbrooke . The Service imparted by both Jack the Managing Director & Tiffany the Coordinator was impeccable. Further, the Property... See more

Company replied

Rated 5 out of 5 stars

Fiona has been looking after our property in the past few yeas. She is responsive and knowledgeable. She helps us make the right decisions on repairs. She cares about our tenants and makes sure their... See more

Company replied

Rated 5 out of 5 stars

Fiona Davey & Michelle Anderson were both excellent property managers during my tenancy with B&C Properties - incredibly responsive, quick to resolve any issues, and very pleasant to deal with. Will m... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

B&C Properties are an independent estate agent that takes pride in being different. Our professional approach and single-minded desire to provide our clients with a first class, personalized service, is uniquely delivered by highly motivated and skilled staff.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

184 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(184)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Renting

From the beginning, Tiffany and Michelle were very helpful, they kept me updated and answered all my questions directly. And if I had an issue it would be solved quickly.
Very good experience!!!

3 August 2023
Unprompted review
Rated 5 out of 5 stars

11/10 best service for sure

11/10 best service for sure

I was staying in a hotel and had huge urgency to move in as quickly as possible.
They managed to move me in just 2 days , with such great support and speedy replies. Even though it was a shortlet and I all paid upfront ( quicker referencing process ) , it was still very impressive how fast I got in.
They also helped me settle in , installing new curtains and working out the wifi , etc...

Many thanks to Michelle, Shaq and Tiffany, they did an outstanding service .

5 July 2023
Unprompted review
Rated 5 out of 5 stars

A Big Thank You.....

A Big Thank You.....

I want to give a BIG thank you to Michelle and Tiffany. They are extremely helpful and attentive in helping me through the entire rental process. 

Excellent customer service ,speedy response !  I would highly recommend B&C Properties !

27 June 2023
Unprompted review
Rated 5 out of 5 stars

Professional service

We received a very professional service from B&C. We were in contact with Tiffany and Michelle. Both were always available, quick in response, following through and we felt our apartment is in good hands.

16 June 2023
Unprompted review
Rated 5 out of 5 stars

That the people named above are excellent at their jobs

Having today successfully completed an agreement I write to compliment Tiffany, Michelle and Paul on a very professionally executed transaction which from the start was accompanied with great charm and skill. Without them there really wouldn’t have an deal. Michelle demonstrated calm and perseverance in the face of an IT/AI meltdown whilst Tiffany ensured that everyone worked to a successful conclusion. The business is fortunate to have such a skilled and professional team which is refreshing and in contrast to so much of what is now prevalent in the business of service delivery. Congratulations !

15 June 2023
Unprompted review
Rated 5 out of 5 stars

B&C- working with Tiffany

Working with Tiffany at B&C was great. Communication was clear and prompt and answered all our questions honestly and to the point- it was a very nice process despite the chaos of Renting in London!

15 June 2023
Unprompted review
Rated 1 out of 5 stars

Worst Rental Agency

I've been renting with B&C Properties for less than 6 months at 104 Grayston House.
The move in started fine, but after finding a mold issue that removed the use of my closet things have gone downhill.
In two months they have not fixed the problem and not offered any rental discount and being told that if I don't like it I can move.

15 June 2023
Unprompted review
Rated 5 out of 5 stars

If you are looking for the best agency in London, read my review

Looking for an apartment in London can be stressful, but my husband and I have been lucky to find a property with B&C Properties. From the first instance, they are been really professional. We had our first viewing with Tiffany, who replied our emails really fast, and soon set up a viewing. She explained everything really well and gave us all the details about the accommodation. We really liked the property and when we wanted to make an offer, she quickly sent all the information, so we could start the process as soon as possible. Then we met Michelle, the property manager of B&C Properties, who guided us through the reference process and made the process easy and straightforward. We really want to give credit to Tiffany and Michelle, who responded to us, even outside working hours, and this is something really rare to find nowadays in letting agencies. Thank you for everything from Zack and Ami, you deserve the five stars!

15 June 2023
Unprompted review
Rated 5 out of 5 stars

Professional Team!

Working with Michelle and the team, helped make the renting process go very smoothly, they were very responsive and would be happy to work with them again.

25 May 2023
Unprompted review
Rated 5 out of 5 stars

Great experience letting out property

As a landlord, I had an amazing experience working with Tiff recently to let out our property. She made the process so easy and dealt with it all in a timely manner. She communicated relevant updates as and when and made the process stress free. I would highly recommend Tiff and B&C to anyone wanting to let out their properly.

2 May 2023
Unprompted review
Rated 1 out of 5 stars

Disappointing

The renting process was simple, quick and positive. My issue with this firm the fees that it tried to impose when leaving citing the AST, when it’s not there.

Unfortunate that an otherwise positive experience has end in a dispute. Perhaps B&C should read their own AST before forcing a dispute.

Response to B&C: This is not Alice. The DPS decision shows that you were wrong. Frankly an apology is due from you. You make claims that simply aren’t reflected in the AST. I still can’t believe that B&C expected us to pay a percentage for a period where there is another tenant in the property. Utterly incredible.

28 April 2023
Unprompted review
B&C Properties logo

Reply from B&C Properties

Dear Alice, thank you for taking the time to write us a review and express your concerns. The signed AST expressly states that your tenancy is for a minimum term of 8 months, the exact wordings are: Should either party wish to terminate the Tenancy, it is agreed that a minimum of 2 months advance written notice must be served on the other party and the tenancy must not expire within the first 8 months of the Tenancy commencement date. In this Lease the earliest date either party can give notice will be the 22nd of March 2023 to expire 2 months’ after service of that notice. Any earlier termination than this and conditions would be up to the landlord's discretion. We believe the nominal termination fee charged is justified. We will however take on board your feedback and make the AST more transparent. All the best, B&C Team

Rated 5 out of 5 stars

A simple, slick and amazing experience

I was looking to move quickly, and applied for viewings across many properties. However B&C were the first to reply and seemed to actually be interested in helping me out rather than just forcing a property on me or making it feel like I was doing them a favour !

Being shown round the property by Shaquille, he was not pushy at all, made me feel welcome and we just chatted normally about the property, even helping move a sofa to see what layout works best. I never felt I was being sold too, which actually made me more willing to go with B&C. Really cool guy.

Since putting offer on, I’ve been kept up to date, asked for input ie signing docs and paying monies, but it’s all done via a great online portal and gentle email comms from Michelle.

The best rent experience I’ve had.

Oh and also, very quick. It’s been a just over a week and these guys have worked hard sorting everything out and being accommodating, without being pushy, without making me feel rushed and without forcing anything.

Brilliant experience. Will be straight back to these guys if I need too.

26 April 2023
Unprompted review
Rated 5 out of 5 stars

Landlord - great letting service

Thanks for the great service provided by B&C Properties and especially to Tiffany and Michelle for securing tenants for our property in Kidbrooke Village. Tiffany led the tenancy search and always maintained prompt communication throughout the whole process, and made sure everything is completed to high standard.

17 April 2023
Unprompted review

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