Ordered item in the evening, arrived next morning, amazing. Perfect condition but lacked fast charger. Not a problem as already had one.
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The delivery was quick and the quality of the refurbished iPhone excellent. Hard to tell it wasn’t a new phone. I also resold my old Android and that process was very straight forward. Back Market de... See more
J ai commandé un iPhone 13 mini mais j ai été obligé de le renvoyer car défectueux 😢
Company replied
J’ai remplacé des IPhone 6S par d’autres, plus récents. L’iPhone XR est en service et donne satisfaction, à part l’intensité du son que je trouve faible,
Company details
- Cell Phone Recycling and Unlocking Service
- Computer and Accessories Store
- Electronics Store
- Online Marketplace
Written by the company
Hello, nous sommes Back Market, la première place de marché dédiée aux produits reconditionnés. Rendez-vous ici : https://www.backmarket.fr Pour plus d'avis : https://www.backmarket.fr/avis
Contact info
199 rue Championnet, 75018, Paris, France
- www.backmarket.fr
4.3
Excellent
98K reviews
Asks customers to review
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Easy to find what I wanted
Easy to find what I wanted. Easy to order. Arrived a day early!
26 January 2026
Produit comme neuf.
Produit comme neuf.
Honestly, if you hadn't told me it was refurbished, I'd have had no way of knowing. I ordered and the product was at my doorstep <48h later, in all original packaging.
22 January 2026
Its trustworthy
Its trustworthy for buying ised products . Recieved what was asked for
21 January 2026
Au top
Commande fluide et plateforme intuitive. Article conforme à la description, envoi (super) rapide
Je suis ravie, merci !
19 January 2026
super Merci
16 January 2026
Always great to shop with them
Always great to shop with them. Nicely packed, delivered on time and great after sale service
12 January 2026
Good website functionality
Good website functionality, quick delivery and product as described.
1 December 2025
Online description of product is spot…
Online description of product is spot on. Fast delivery and sense of humor.
8 January 2026
Perfect
I bought an iPhone recently. It was delivered very quickly and and with more supplies than planned. Backmarket bought back my old phone and everything went very smoothly.
24 November 2025
I recommend
I bought three times from Back Market : it was always excellent, not disappointed. I recommend.
28 July 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Back Market I bought an I phone 15 in good faith…
I bought an I phone 15 in good faith after 4 weeks it stopped working. A replacement was sent which was an I phone 14.
so not the same model that cost at least 150 euro less!!
I had had such good reports about back Market this has been a very unsatisfactory transaction so far.
15 December 2025
Reply from Back Market - France
Hello Vicky,
Thank you for your feedback, and we sincerely apologize for this disappointing experience. Receiving an iPhone 14 instead of the iPhone 15 you purchased is completely unacceptable.
We can confirm that:
• Your return has been properly registered
• The seller has received the device
• Verification checks are currently being carried out
• A full refund will be processed once these verifications are complete
We understand this situation has been frustrating, especially given the positive reputation you'd heard about Back Market. This does not reflect our usual standards, and we're sorry you had to go through this.
Your refund should be processed shortly. Thank you for your patience.
Best regards,
Olivia, Back Market
Achat d'une Apple Watch
Achat d'une Apple Watch, livraison arrivée dans les temps. le produit est conforme au descriptif, et la classification du reconditionnement correspond aux attentes. Rien à redire.
12 December 2025
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