The technician who came to swop my seat base to the coccyx cut out base (as it had been omitted on the order form), was excellent & made sure the chair was set up exactly how I needed it to support... See more
Company replied
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Review summary
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Reviews shaping this summary
From the original booking through to delivery the process was seamless. Every agent was top class and a real willingness to help. A special thank you to the delivery driver who went out of his way to... See more
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Had problems with making the payment needed as post code wasn’t recognised on thier system. Both emails & telephone calls were dealt with in a timely fashion. Quick delivery, well packaged & a good qu... See more
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I've had a great experience with Back Care Solutions so far. Derek who came out to assess my physical mobility issues and my requirements was great. Really friendly, courteous and respectful. He expla... See more
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Company details
About Back Care Solutions
Written by the company
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TRAINING & ASSESSMENTS
We are the UK’s leading supplier of ergonomic office products, workplace assessments and mobility solutions ranging from ergonomic chairs, standing desks, mice & keyboards, posture supports and powered chairs. Our mission is to improve workplace comfort and to both prevent and manage muscular injuries and postural problems at both home and work.
Our team is available to assist with expert advice and support via phone, email or live chat or alternatively we can provide a range of DSE and workplace assessments both on site and remotely to mitigate any work-related injuries and risks.
We have been operating for 20 years and have become one of the leading names in the workplace ergonomics market, with a priority placed over customer satisfaction and service. We ensure that each customer is provided with a bespoke solution with suitability assured by our trial and returns periods.
Contact info
The Old Bakery, Club Street, PR5 6FN, Bamber Bridge, United Kingdom
- 01772 330 333
- office@backcs.co.uk
- www.backcs.co.uk
4.9
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great and helpful products
The screen arms are excellent - very sturdy and stable.
The compact keyboard and vertical mouse made a significant difference from the first use. My carpal tunnel symptoms eased during the day, although I still experience some discomfort at night.
The chair works really well for my height (175 cm, with long arms and legs). The horizontal seat adjustment is a great feature. The only downside is that the armrests are quite far apart, which causes some shoulder discomfort after a while.
12 August 2025
Reply from Back Care Solutions
Hi Laura,
We really appreciate your 5-star review and are glad our products have made a positive difference. One of our team members have been in contact with your company to try to resolve the arm rest discomfort so that we can help you to be as comfortable as possible.
Kind regards,
The BCS Team
Reply from Back Care Solutions
Hi there,
We’re grateful for your 5-star review and delighted that our great service, quick delivery, and comfortable, well-made product met your expectations!
Kind regards,
The BCS Team
Reply from Back Care Solutions
Hi Sarah,
We appreciate your 5-star review and are happy to be recognized as a good company.
Kind regards,
The BCS Team
Reply from Back Care Solutions
Hi there,
We appreciate your 5-star review and are pleased to hear you found our service excellent, quick, and efficient.
Kind regards,
The BCS Team
Amazing delivery experience- the…
Amazing delivery experience- the engineer was so helpful and knowledgeable. Fantastic product too
29 July 2025
Reply from Back Care Solutions
Hi there,
We’re thrilled with your 5-star review and glad our engineer’s helpfulness and the quality of the product made for an amazing delivery experience!
Kind regards,
The BCS Team
Overall the service was excellent
Overall the service was excellent. Speedy, precise and a brilliant service. Made me feel at ease and were clear with the actions and direction we were going.
8 August 2025
Reply from Back Care Solutions
Hi there,
We appreciate your 5-star review and are delighted our team provided clear, efficient, and reassuring service throughout your experience.
Kind regards,
The BCS Team
Great Service…
Service was excellent Derek was great explaining how to use chair and leg rest
8 August 2025
Reply from Back Care Solutions
Hi Elaine,
We’re grateful for your 5-star review and glad to hear Derek provided excellent service and clear instructions on using the chair and leg rest!
Kind regards,
The BCS Team
Brilliant Product
Great product and I really like the fact that it can be folded away. The various heights are also helpful. It's very sturdy.
31 July 2025
Reply from Back Care Solutions
Hi Adwoa,
We’re thrilled to receive your 5-star review and glad you’re enjoying the foldable design, adjustable heights, and sturdiness of the product.
Kind regards,
The BCS Team
Reply from Back Care Solutions
Hi Rosemary,
We truly appreciate your 5-star review and are glad to hear you were pleased with the well-mannered delivery person.
Kind regards,
The BCS Team
Thank you for
Thank you Back Care Solutions for the great service. You delivered and assembled my chair. Checked if i was comfortable. My assessment was done thoroughly before the equipment was delivered. The equipment will help support my posture provide comfort & keep me safe. I would recommend Back Care Solutions for high quality equipment.
24 July 2025
Unprompted review
Reply from Back Care Solutions
Hi Tendayi,
We truly appreciate your 5-star review and are glad our thorough service and equipment are supporting your comfort, posture, and safety.
Kind regards,
The BCS Team
From Assessment to Delivery—Top Service All Round!"
I would like to convey that I am extremely happy with the service provided from start to finish. The initial assessment was very thorough, and the assessor took the time to fully understand my specific needs to help support me during my working day. I felt listened to and well supported throughout the process.
When my specialist equipment was delivered, everything was clearly and professionally explained. My chair was not only delivered but also taken to my office and fully set up for me. The delivery person ensured I was completely comfortable with the setup and answered all of my questions before leaving, making sure I was happy with everything.
Overall, I think the service was fantastic. The product itself is perfect for my needs and has made a noticeable difference to my daily comfort and posture. I would highly recommend Back Care Solutions to anyone looking for expert, supportive care and high-quality ergonomic equipment.
21 July 2025
Reply from Back Care Solutions
Hi Michelle,
We’re thrilled to receive your 5-star review and so glad our team could provide the attentive, supportive service and expert care you described.
Kind regards,
The BCS Team
Great customer service
Item arrived quickly and communication throughout the process was good.
The product was competitively priced and is of good quality, and i'm looking forward to the benefits it brings.
24 July 2025
Reply from Back Care Solutions
Hi,
We appreciate your 5-star review and are pleased to hear you valued our prompt delivery, clear communication, and the quality of your product.
Kind regards,
The BCS Team
The service was excellent
The service was excellent, from ordering my equipment to receiving it.
24 July 2025
Reply from Back Care Solutions
Hi,
We’re grateful for your 5-star review and glad to hear you found the service excellent from order to delivery.
Kind regards,
The BCS Team
Easy process, very happy!
Really easy, simple experience! Stephen was so lovely and really took his time to show me all my equipment. For the first time in a long while, I did not feel judged for having disabilities.
Back care solutions have been great! Through multiple delays (through no fault of their own) accommodated me brilliantly!
Would highly recommend back care solutions! Thank you for making the whole process very smooth!
15 July 2025
Unprompted review
Reply from Back Care Solutions
Hi Sophie,
We truly appreciate your 5-star review and are delighted to hear that Stephen and our team made the experience smooth, supportive, and judgment-free.
Kind regards,
The BCS Team
Reply from Back Care Solutions
Hi Suma,
We really appreciate your 5-star review and are delighted to hear you found our service fantastic!
Kind regards,
The BCS Team
Good customer service
Good customer service, explained what was needed and were able to discuss the chair assessment I completed on their website to ensure I got the right equipment.
15 July 2025
Reply from Back Care Solutions
Hi there,
We’re thrilled to receive your 5-star review and glad our team could provide clear support and guidance to help you find the right equipment!
Kind regards,
The BCS Team
Reply from Back Care Solutions
Hi Ceri,
We truly appreciate your 5-star review and are thrilled to hear our team was helpful and informative from start to finish.
Kind regards,
The BCS Team
The gentleman that delivered my order…
The gentleman that delivered my order was very helpful and he explained how to use the equipment and came at the time he said that he was
9 July 2025
Reply from Back Care Solutions
Hi Pauline,
We’re grateful for your 5-star review and glad to hear our delivery team was punctual, helpful, and clear in explaining the equipment.
Kind regards,
The BCS Team
Very prompt and efficient service
Very prompt and efficient service. Very pleased with my desk
8 July 2025
Reply from Back Care Solutions
Hi Chris,
We’re grateful for your 5-star review and delighted that you’re pleased with your desk and our prompt, efficient service!
Kind regards,
The BCS Team
The delivery of my new chair and…
The delivery of my new chair and installation along with making the chair right for me was first class, made a difference to my back straight away. Thank you again
7 July 2025
Reply from Back Care Solutions
Hi Rob,
We really appreciate your 5-star review and are delighted to hear the chair delivery and setup made such a positive difference for your back.
Kind regards,
The BCS Team
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