Baby Sensory Reviews 

147
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their amazing personalities, making everyone feel comfortable and supported. Many highlight the engaging and varied themes, which keep babies entertained and contribute to their development. People appreciate the welcoming atmosphere and the personalized attention given to each child, fostering a sense of community. However, some people mentioned issues with certain franchises, describing them as disorganized and cliquey. A few other people also felt that some facilitators were not welcoming, with instances of being ignored or not being attentive to their babies. There were also comments about the break in the middle of sessions being too long.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their warmth, welcoming nature, and... See more

Service

People report positive experiences with the service, with many customers expressing delight and engagement... See more

User experience

Reviewers mention positive feedback about the user experience, highlighting how engaging and comfortable the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I did baby sensory with my son in 2021 and loved it so much I came back with my daughter in 2025! Terri at Baby Sensory Dudley is amazing!! Her personality is amazing and keeps all the babies entertai... See more

Rated 5 out of 5 stars

At Baby Sensory Wolverhampton North Stacey welcomed me and my daughter when she was just 7 weeks old. We were instantly made to feel comfortable with Stacey and the group. We have now graduated just a... See more

Company replied

Rated 5 out of 5 stars

We have been going to baby sensory since my baby was 3 months old! She’s now 8 months! Katy is soo great with all babies, my daughter gets excited walking into the room, she knows exactly where we are... See more

Company replied

Rated 5 out of 5 stars

I took my little girl to her first baby sensory class with Leanne at Wolves North when she was 5 weeks old and continued until she was one. Leanne was so welcoming and all the little ones absolutely l... See more

Company replied


Company details

  1. Education & Training

Information provided by various external sources

We are a Franchise based company so if you leave a review, please let us know what area you are based so we can pass your feedback on to your local business team. Baby Sensory provides ideas for creative play, massage, tummy time, movement, visual development, textures, scents and music in simple practical ways that can be easily repeated at home. We also use a combination of original and traditional songs and rhymes to develop early speech and language skills, and sensory signing activities to help you and your baby communicate from birth.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

147 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(147)

24 reviews in the last 12 months

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Rated 1 out of 5 stars

3 months and no refund!

The classes themselves (from what my wife tells me) are amazing and really good for our little one.

However the reason for the poor review is that 3 months ago I paid for a Father’s class, 1.5hrs before the class I received a text saying it was cancelled - no issue.
The class was never rebooked and I have now been chasing for 3 months for a refund. I keep being told it is being done and still nothing - only £7 - but this is a joke.
I will not be using them again - if I do not get a refund soon then I will reporting it to my bank for theft.

UPDATE 12 June

I received a reply from head office the day after I sent the review and assuring me how important it is for them to resolve this.
Here we are 9 days later and still no response from them - you could not make it up!

31 May 2019
Unprompted review
Baby Sensory logo

Reply from Baby Sensory

Hi there,

We are so sorry to hear this. If you could get in contact with us directly at Head Office so we can establish the franchise classes you have been attending, we can find out what has happened for you to resolve the problem. Please contact me and I can investigate this further for you: supplies@babysensory.co.uk

With very best wishes,

Imogen

Rated 5 out of 5 stars

My little boy Rayaan loves the…

My little boy Rayaan loves the sessions. His been going since he was 2 months old. We keep coming back every week because he loves the sessions, it allows me to get out of the house and my son has a blast! Highly recommend it. My boy is nearly 9 months old and I can honestly say his learnt so many new skills and has become very socialable. Each lesson makes a huge difference and I love taking my baby boy to something he is enjoying! Thank you ladies...you are truly the best at what you do xxx

5 February 2019
Unprompted review
Rated 5 out of 5 stars

My twin boys are now 9 months old and…

My twin boys are now 9 months old and we have been going since they were 12 weeks old and we still absolutely love it! The classes are always well thought out and the people running it are very knowledgeable with a passion for what they do. The playbreak half way through the class also encourages the mums/dads to get to know each other. We go to many different classes but if you only attend one baby class a week - this is the definitely the one!

21 January 2019
Unprompted review
Rated 5 out of 5 stars

There are so many great ideas to take…

There are so many great ideas to take away and try at home. Each week is different and the sessions are delivered with such enthusiasm. I love attending for my little one to have such enjoyment from a variety of stimuli ' singing, stories, puppets, lights, bubbles, exploration play, tactile items and more.

27 November 2018
Unprompted review
Rated 5 out of 5 stars

Such a fantastic group

Such a fantastic group. Both my baby and I love going along. Group leaders are always super enthusiastic and when we’ve not been able to attend they’ve been very understanding and offered alternatives. A great team providing a fantastic service. Going to miss it once my baby is too old to go!

21 November 2018
Unprompted review
Rated 4 out of 5 stars

Great classes, lose the pseudoscience

The classes are great. I'm doing them now with my second child. The leader is excellent and the babies love her.
Not 5 stars as although Baby Sensory pride themselves on the science behind their activities some of the 'facts' seem very dubious. We were told about toxins escaping through babies feet the other week...
I'd rather just enjoy the classes as they are knowing my baby is engaged and enjoying them.

21 November 2018
Unprompted review
Rated 5 out of 5 stars

Really enjoying our baby sensory…

Really enjoying our baby sensory sessions at Jubilee Hall on a Thursday. Always something different and well planned and organised sessions keep baby and mummy happy! I would definitely recommend the sessions to a new parent as a lovely way to spend time with your baby. We have also booked the individual one off sessions at Halloween and Christmas.

21 November 2018
Unprompted review
Rated 5 out of 5 stars

Suzie is fantastic

Suzie is fantastic, so knowledgeable, warm and fun. She knows all of the babies by name and treats all the mums so kindly. I've really enjoyed this term and have booked onto the next one. Cannot recommend it highly enough.

20 November 2018
Unprompted review
Rated 5 out of 5 stars

Already enrolled for our third term

Already enrolled for our third term! Sian is an amazing Sensory leader with seemingly unwavering energy. Baby sensory is great as the classes seem to be well thought out with a break added in for babies and for parents/carers to mingle and chat. Love all the props for the kiddies and the songs are very varied.

20 November 2018
Unprompted review
Rated 5 out of 5 stars

Not sure who has more fun?!

Such a great activity to take my little girl to, enjoyed by both of us! The team are really welcoming and so much effort goes into every session.

20 November 2018
Unprompted review
Rated 5 out of 5 stars

great class

We have really enjoyed coming to this class. It’s been great for my son to socialise with other babies as well as exploring all the sensory activities. I have also enjoyed meeting the other mummies.

20 November 2018
Unprompted review
Rated 5 out of 5 stars

Best baby class in Basingstoke

This is our second experience with baby sensory having attended with our first baby who is now 5. Baby sensory is a wonderful class, the babies love it and it really seems so help them with their development as well as being fun. You also get to meet lots of other lovely mums so it’s a great way to make friends too.

20 November 2018
Unprompted review
Rated 5 out of 5 stars

Great way to get started with…

Great way to get started with introducing and broadening the senses for little ones. Its given me a load of ideas for games to play at home and it’s also a lovey way of meeting other Mummies.

20 November 2018
Unprompted review
Rated 5 out of 5 stars

My favourite baby class!

My favourite baby class!! Energetic, fun class that I have done with my daughter since she was 8 weeks old up until now where she has just turned 1.
My daughter loves every class’s activities along with the hello and goodbye songs!
In addition, the location is great - good parking, seats around the edge for feeding and changing facilities in and outside the hall.
Our leader Claire cannot be faulted and is always so fun and energetic for the babies and lovely to all the parents.

18 November 2018
Unprompted review

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