Baby Sensory Reviews 

As a returning Mum to Baby Sensory Warrington, I could not wait to bring my baby boy along to 'Say Hello' and start our Baby Sensory journey at Baby Sensory Warrington.

I previously attended Laura's classes with my daughter (2018-2019) and I'm so lucky to be able to attend again with my baby boy.

Our journey started a little differently, we were grateful that we were able to access the Hello Baby and Baby Sensory classes from our living room during local lockdown. Despite G being my second baby, I learned lots of new helpful soothing, massage and play techniques to use with him from a young age. Our online classes were fun, engaging and easily accessible with a little break in between and a chance to speak with Laura about all things baby- she really is the baby whisperer! A real haven and taste of normality for Mum's with little ones in lockdown!

We were so lucky that lockdown lifted for us to attend face to face classes when G was 10 weeks old. Although Covid restrictions were in place, the magic of Baby Sensory remained!

I love how throughout our 12 months we will never do the same class twice, exploring a new theme each week which is planned in detail with stunning resources to support engagement and development.

Laura strikes the perfect balance of delivering knowledge about baby development and how our in class activities support this with some great ideas for recreating this at home- perfect for bonding with our babies.

Although the shared play time area is not available during Covid restrictions, there is an opportunity to have a break and chat with other Mums on our neighbouring mats. Perfect to socialise and importantly keep everyone safe The resources in class are all throughly cleaned and the environment always feels safe and welcoming.

Baby Sensory classes are our absolute favorite and the one class that we have always stuck with. We are guaranteed the same high quality, engaging session each week with a different theme and new resources.

I would highly recommend the classes to any Parents in our area looking for a class to join in with their babies. I've even bought gift vouchers for friends and colleagues who have gone on to attend subsequent terms too.

Thank you Laura for always taking the time to talk with us in each session and for the incredible effort you put in to each class to create such a wonderful experience for babies (...and the grown ups who are lucky to take them!) It really is so appreciated xx

After taking my 2 previous children to baby sensory classes, I felt it was an experience I didn't want to miss out on sharing with my new baby. As a family we have been very careful with COVID after shielding for a big part of 2020. As a result of this, the baby sensory classes are one of the first and only experiences I have shared with my baby inside with other new mums. The classes are, as always, well structured, fun and stimulating for babies and enjoyable for accompanying adults. Adaptions have had to be made compared to pre pandemic times but they are all sensible and have helped to make me feel safe and able to enjoy the classes with my baby. All of the baby sensory leaders are passionate about what they do and put energy and enthusiasm into leading the sessions and take the time to get to know the babies in their group and nurture their little personalities. Laura is a bubbly, enthusiastic personality who shows genuine care for the mums and babies she works with. She is passionate about early years and this has always shone through in all she has done, along with her expertise in this area. She is someone who I will always be pleased has played a part in my children's early years. All of the classes have been able to run in person for my baby and where I have had to miss classes due to illness I have been happy to gift them to others. It will be lovely when we are all in safer times and the old sense of normality can return to daily life but in the meantime I think our baby sensory team are doing a great job and would like to thank them for that.

An absolute waste of money, with a leader - Ellie, who refuses to provide a refund and incorrectly quotes the ACCC.

I’m still in the process of trying to get a refund after being told to “gift” my subscription cost to someone else and have multiple people in our areas being treated the same way which has left a bad taste in our mouth re this brand.

After covid striked last year we were told we could not get a full refund, but could receive either a partial refund or wait till the next term or participate in “live online interactive classes”. As baby sensory is based on your babies age and covid was an unpredictable situation, I opted for a partial refund and joining the online classes.
These classes were not “live or interactive” as promised and consisted of pre recorded classes. My $3K iPad Pro would not even display the sound at a audible level, a common issue people were facing. I emailed Ellie asking about any iPad issues to which I was told “I’ll look into it or you can email the company”. After a handful of classes we realised what an absolute waste of money these classes were as the only form of interaction was messaging other parents in the group on a side bar.
I asked Ellie for a pause on our online subscription and we would like to attend in person classes when covid eases.
Covid restrictions ease and I go to book my classes, where I am told I need to spend further money to attend a class. I cannot use my credit to attend a few classes, I’d have to buy a whole terms worth.
Understandably I’m frustrated as my experiences thus far have been satisfactory.
Thus begins a back and forth email chain of me asking to attend a single class as that’s what I initially paid for, and me being told by Ellie that I’m the only person complaining about having to pay for a class.
Clearly a pattern of behaviour as I found out in my mother’s group and swimming class mums have been treated the same way by Ellie, refusing being allowed to attend a class or receive a refund, or withholding customers money.
I was also told to donate my credit.
All I have ever wanted was to attend A CLASS which I had initially paid for.
My daughter is now 1 and a half so clearly can’t attend a class
I’m still trying to chase up my credit.
A pretty disappointing experience and I would absolutely not recommend these classes.
Mini maestroes has been a champion and their customer service and engagement levels have far exceeded my experience with baby sensory.
I haven’t been able to find a contact for the Australian offices and the only way I find I can get a resolution is to go to the ACCC.

After previously working for toddler sense a few years ago it was great today to return as a new parent. We was so pleased to have a space and have had so much fun at our first session ‘sparkles’. Class leaders were very welcoming, friendly and enthusiastic. We enjoyed all of the activities particularly the lights music and bubbles. It was also useful to get lots of tips about how to help my baby’s development whilst having fun during the activities. The class was very COVID friendly and was lovely to meet other mums. We can’t wait for rock and roll week next week.

I started Baby Sensory in September with my first baby and both my baby and I have thoroughly enjoyed every session. The classes in person were so well organised, the equipment was exceptionally clean and we always felt safe. Again the Baby Sensory @ Home sessions were really well planned and and gave my baby and I the opportunity to enjoy different activities together at home. My baby loves the “Say Hello to the Sun” song and I often play it to her at home.
I cannot recommend Baby Sensory highly enough, thank you so much Becky xxx

Attended our 3rd (maybe 4th) class and we have just booked onto next term for after Christmas. We are very fortunate that the venue is an approved covid secure venue and classes have been able to go ahead. All social distancing and appropriate guidelines have been put in place but this hadn't affected the group at all. Its lovely to be able to get out with baby and see other mums. Nicola is fab! Thankyou for letting me and baby try and have a little normality.

We have absolutely loved baby sensory with Becky. It has been a bizarre and scary year with all the Covid restrictions but baby sensory has been a huge positive. My little boy really enjoyed the venue sessions, he was mesmerised by all the activities- his little legs were kicking with excitement, especially when the bubble machine came round. We really enjoyed the at home sessions aswell- it was so nice to have something to do during lockdown and we were so grateful these were offered as almost everythingd else had to be completely cancelled.

I have recently taken my daughter to sessions the last 2 weeks. All the measures in place as very reassuring and we have been made to feel very comfortable even with these new sets of rules etc. We have thoroughly enjoyed the sessions and I never thought I’d feel so relaxed at a session, even if my daughter (7months) isn’t doing what everyone else is I know it’s okay and feel confident that the session leader will gain her attention when needed for an activity. She was just beginning to get a bit grizzly near the end of the session (missed her morning nap) and the leader gained her attention very quickly when she noticed. My daughter sat so still concentrating on the puppet show. We’ve also enjoyed reading the book at home and appreciate the ideas of what to do at home or examples given in sessions as we have a very busy little girl. Thank you, we are looking forward to our next session.

I have recently started Baby Sensory in Romsey and just fell in love with the class. The lady was very welcoming, chatty and approachable. All the mums were super nice and it was so lovely meeting other mummy’s. My little one really enjoyed all the activities and was interacted fully with me.

Baby sensory team

I would give ZERO star if it’s an option.

Please can you reply to the email I sent you on Friday or you can acknowledge the email I sent?

I can’t seem to get hold of anyone either from my local/regional franchise nor baby sensory HQ. I am requesting a refund for the spring term which never gotten to take place due to COVID-19. I emailed my class leader twice in a space of month time then I also email info@wow last Friday. Can someone please get back to me??? I did NOT want to write this review on here but you left me with no choice.

Thanks
Michelle

I attended a class today at Croft, Warrington. It was a gifted class from a friend who could not attend. I was a little nervous as my son and I had never attended anything like that before but Jacob seemed to be enjoying himself.

During a play break a lady named Laura who I have recently found out is the Warrington regional manager came over to chat and infront of other parents commented on the shape of my child's head and that he had 'moulding' I explained it was a difficult labour and he had a forceps delivery but was checked at hospital and at his 6-8 week check by the GP. She proceeded to tell me about the importance of tummy time, to me, implying that the reason for his misshapen head was due to lack of tummy time/ being left on his back for too long.

I didn't say anything at the time but when the other parents left explained that I didn't appreciate her comment on my baby's head shape as I suffered from post natal anxiety relating to my son's health. She told me that she is a practitioner and she can tell parents things such as this as it is detrimental to brain development. She also said she appreciated my feedback!!

I held it together until I got to the car and sobbed all the way home. I then rang my health visitor who assured me everything was fine with Jacob's development and a baby's head can change up to them being 18 months old and the class leader should not have passed comment as she is not a medical professional, certainly not infront of anybody and in the manner in which she did. She did not know my child's medical history or mine and handled this situation unprofessionally.

The Warrington franchise ran by this 'professional' is giving this company a bad name. I was embarrassed, made to feel an inadequate mother and this incident triggered my anxiety. Thank goodness I have an amazing health visitor who does her job properly.

owed for 6 sessions that didnt take place. Offered us to sit in front of TV to watch online classes. This is not what sensory is or what we signed up for. very unprofessional handling of cancelled classes and for people on maternity pay with a low income already. When trying to get money back owner mentioned if she paid me back she would owe £8000 to everyone else. find it shocking they kept all this money. STAY AWAY FROM WAKEFIELD SENSORY

A shame as the in person classes are great, but impossible to get a refund for classes cancelled due to covid! I emailed the address they put on previous reviews but they were no help either. £67.50 down the drain!

Stopped going to class due to COVID. For a number of reasons couldn’t do the online classes. Requested a refund mid May (For the following term and Easter party £66 not pocket change) and leader agreed. Further requests made. Still waiting refund. Terrible customer service.

This is a review about the @home baby sensory classes being run at the East Cheshire owners home during lockdown.

I’m not a customer of this but I am a neighbour to somebody who is running these classes from her house. I’m disgusted and stressed to the max at how inconsiderate the person running the East Cheshire franchise is being. She is playing the music during the classes full blast, with her speaker on our shared wall. This is preventing me from home schooling my child and “Bex” is more than aware of this but doesn’t care in the slightest. So much for putting childrens mental well-being first! Both the local council and landlord of the property have asked her to turn her music down and preferably move her speaker but she point blank refuses. She was also verbally abusive to me because I complained about the noise, great role model there Bex! I have multiple disabilities and trying to teach my child is difficult enough as it is but what this despicable neighbour is doing just makes it impossible. I have complained to the main Baby Sensory who own the franchises but as of 2 months later, I’ve heard nothing.

I started taking my little one to baby sensory at seven weeks old and each week she was in awe with the experience, I think my only disappointment would be the home sessions. Since closing their doors due to the pandemic, they have taken to our screens however I do feel as if this could have been better managed.

Unfortunately, getting an email the day before our session with a list of "household" items makes it impossible to get on such short notice during these trying times.

It would be nice if the team just took a breather, planned sessions properly and put together a timetable with the required resources in advance to save the awkwardness and disappointment on the day.

As a paediatric physiotherapist, with experience running groups and teletherapy, I have found the quality and standard of the groups woeful. It is poorly organised. We get an email the night before of what resources we need to source for the session, the video and sound quality is average. And I wish I could say the content was appropriate for the age range that they suggest however I would argue the sensory over stimulation that occurs in session would not be suitable for children under 6 months of age.

I used to suggest this as a community group option to the families I worked with. I however can not professionally recommend this anymore.

The classes themselves are excellent, but the way they have handled coronavirus is not. They have set up an online version, I understand, but the lady running the classes in my area is not running online sessions. I'm not sure I would attend if she had, as I don't see how a screen can provide the same range of sensations. The email I was sent said I was essentially being given a credit note for future classes. As the classes are up to 13 months of age this effectively means I have to have another child to use it, or it was helpfully suggested I give it as a gift. Expensive gift! The email ended saying that the leader 'could not give refunds at this time'. I think this might actually be illegal. We have previously been given refunds for classes that were cancelled when the class leader was unwell. I would be reluctant to recommend them, as there is a possibility of future lockdowns and everyone attending would just lose all their money.

Wish I could give no stars! I signed up and paid for the baby sensory classes for the 2nd term starting 20th March and the day before it got cancelled because of the coronavirus which ok I get it. So I asked for a refund and they said they will keep me posted. They then told me via a huge text message that they can’t give a refund and don’t actually have the funds to give a refund and will give me a credit as I didn’t want to do the home baby sensory class. I wanted to get my baby socialised too and this doesn’t work. I don’t want to put my baby in front of a screen. I then called Alison as soon as I got the message and she gave so many excuses and said she offered to give partial refund from her pocket to participate in home baby sensory classes. I didn’t want this and told her it’s not out of her pocket, I’ve paid $158.40 and no class, it’s actually coming out of my pocket. So many excuses including her complaining about her own financial situation and not thinking about others. I had to ask numerous times for head office phone number to escalate it and finally she said she would message it to me. I got a message with Ellie’s mobile number, not a head office number.
I called the number it rang and ended with beep beep beep so I called again straight away and went to message bank so I left a message saying my name and that Alison is refusing to give a refund and if she can call me back to discuss.
Ellie calls me back about half an hour later and complained that it is her day off and I offered to speak on a weekday and she said well we are on the phone now so let’s talk abruptly. I asked if she knew the situation going on and she was being smart saying I know about the coronavirus and what’s happening in the world. I was in shock, didn’t sound professional at all. She was rude, angry and abrupt before I even got there. She said I won’t be getting a refund and I said I will have to take it up with consumer affairs and she said do it you still won’t get your money back! I don’t think these people care at all about families and babies. I don’t want to do it at all anymore as I don’t want to deal with these rude nasty people.
I will be taking it further and calling consumer affairs on Monday.

UPDATE: I paid through PayPal so opened a dispute for a refund and after over a week of them investigating, they ruled in my favour so waiting for the funds to come through. If you paid with PayPal this could be an option for the people being refused a refund.

The entire term has been cancelled and I have been refused a refund. This is little more than theft. I have been told they can't do it as its due to coronavirus so basically while we struggle due to the virus baby sensory, a large company are profiting from classes they are not providing. I am disgusted and will not be using them in future. I will make sure to tell as many people as possible.