It was easy to order and received notification when we could collect the item. My husband picked it up at the chosen store without any issues and everything was ok with the item.
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All staff is working in babysum are polite and they help kindly but we have a problem with app and website that it doesnt have english language and it makes we cant understand details of product so it... See more
Very poor customer service, and minum respect from the older employee at Lyngby branch. Insulting language and rude response in front of your kid and wife. What kind of customer relation are you bu... See more
Company replied
Dejligt at man gratis kan sende retur i butik istedet for at betale for at sende retur
Company details
Written by the company
BabySam blev etableret i 1973 og er Danmarks største babyudstyrskæde, med forretninger fordelt over hele landet. Vores børn er det dyrebareste vi har. Derfor bliver BabySams ansatte løbende uddannet, trænet og certificeret indenfor babyudstyr og babytøj. Det betyder større viden og bedre rådgivning for dig som kunde. Varer købt i en BabySam forretning eller i BabySams webshop, kan byttes i alle BabySam forretninger, og vi bytter selvfølgelig med et smil.
BabySam Kundeservice
Written by the company
- Har du brug for hjælp?
- I BabySam får du altid kvalificeret rådgivning, skulle der være noget du er i tvivl om, eller noget der ikke har levet op til dine forventninger, så skriv endelig til os på babysam@babysam.dk Vi svarer så hurtigt vi kan. :)
- Vi vil have de bedste priser
- BabySam er størst på babyudstyr. Vi har 40 års erfaring, og vi køber stort ind for at tilbyde dig de mest attraktive priser. Se mere på www.babysam.dk
- Prismatch
- Prismatch Hos BabySam har vi prismatch på barnevogne, klapvogne, autostole og møbler. Kort sagt på alle de store investeringer, du skal foretage til babyen.
- 365 dages retur- og bytteret
- Når du handler på www.BabySam.dk har du altid 365 dages fuld returret fra den dag, du har modtaget varen. Dog kræves det, at varen er ubrugt og sendes retur i samme stand som ved modtagelsen og med de originale labels/mærker.
- Book en gratis rådgiver
- Har du brug for 1 times professionel vejledning, kan du booke en tid hos din helt egen personlige rådgiver. Det koster ikke noget og du kan finde en tid der passer dig på babysam.dk
- Altid åbent og gratis levering
- Hver dag hele døgnet rundt kan du shoppe online på babysam.dk. Du kan få dine varer sendt hjem til dig eller til nærmeste GLS pakkeshop. Nemt og bekvemt. Eller du kan som en ekstra service vælge at få dine varer leveret gratis til en BabySam butik nær dig.
Contact info
Valhøjs Alle 176, 2610, Rødovre, Denmark
- 70113010
- kundeservice@babysam.dk
- www.babysam.dk
4.1
Great
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Top service as usual!
15 December 2021
Convenient and good service
14 December 2021
super service
3 December 2021
Excellent Service and Quality Product
1 December 2021
Fin service.
16 November 2021
They don’t have price match
They don’t have price match, they don’t look 8 times per day (as is said on their website)
Anyway, the same day I’ve send them the email about having a bigger price on a stroller compared with jollyroom, the same day Jollyroom changed their price.
Could be a coincidence, but really now, in the same f*ucking day?
So don’t do like me, don’t try to tell them
3 November 2021
Unprompted review
Reply from babysam.dk
Dear Andreea
Thanks for your feedback
We do have Pricematch, but we have some rules regarding the price match
- The item must be sold from a Danish-owned webshop or store.
- The item must be the same model, color, and size.
- The item must be in stock with the competitor at the time of the price match.
And it is correct, the prices can change several times in one day
And if I look into your case, I can see it was not the same color and in the second case it was not a Danish Webshop.
I am sorry we could not help you
Wish you a great day
Louise / BabySam
Very good experience
I ordered pregnancy clothing and everything went well. My order was prepared very quickly and the delivery happened as expected, with great communication.
22 October 2021
God service.
20 October 2021
Super god og hurtig levering.
11 October 2021
Good price and fast delivery!
8 October 2021
A grandparents delight
Great place for grandparents.
Good quality clothes, toys, and accessories. How deep is your pocket? if you're on a budget they have some good sales. I did notice that a popular toy store has some of the same toys but they are cheaper. Nevertheless, there are plenty of affordable things to go around.
5 September 2021
Super fast delivery and great product!
3 September 2021
I have ordered three items and received…
I have ordered three items and received only two items. The full amount was deducted 8 days after the delivery, I was thinking that the amount was not deducted because one item is missing and will be delivered in a separate package. Apparently it isn’t the case. Sent an e-mail to customer care, no response even after 6 days.
22 August 2021
Reply from babysam.dk
Dear Satya
Thanks for your feedback
We ar so sorry for all your trouble.
And you are absolutely correct, we did have some troubles regarding your order.
I hope we can do much better next time.
Wish you a great day
Best regards
Louise / Babysam
Good service, fast delivery.
Both online and instore service are good and the delivery was fast.
22 August 2021
The delivered item is defected and the…
The delivered item is defected and the customer service has not responded yet to my request.
10 August 2021
Reply from babysam.dk
Dear Anta
Thanks for your feecback
I am sorry your item was defected.
I can see we have answered your email.
Hope you can use the part
Wish you a great day
Best regards
Louise / babysam
For lang leveringstid.
8 August 2021
Reply from babysam.dk
Hej Casper
Tusind tak for din anmeldelse
Vi har lige fysisk flyttet vores weblager, og det har desværre givet os langt flere udfordringer end vi havde forventet.
Så vi kan kun beklage og undskylde, vi er i fuld gang med at gøre os endnu bedre, og få løst alle sager inden for den lovet leverings tid.
Ønsker dig en god dag
Mange Hilsner
Louise / Babysam
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