It was easy to order and received notification when we could collect the item. My husband picked it up at the chosen store without any issues and everything was ok with the item.
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All staff is working in babysum are polite and they help kindly but we have a problem with app and website that it doesnt have english language and it makes we cant understand details of product so it... See more
Very poor customer service, and minum respect from the older employee at Lyngby branch. Insulting language and rude response in front of your kid and wife. What kind of customer relation are you bu... See more
Company replied
Dejligt at man gratis kan sende retur i butik istedet for at betale for at sende retur
Company details
Written by the company
BabySam blev etableret i 1973 og er Danmarks største babyudstyrskæde, med forretninger fordelt over hele landet. Vores børn er det dyrebareste vi har. Derfor bliver BabySams ansatte løbende uddannet, trænet og certificeret indenfor babyudstyr og babytøj. Det betyder større viden og bedre rådgivning for dig som kunde. Varer købt i en BabySam forretning eller i BabySams webshop, kan byttes i alle BabySam forretninger, og vi bytter selvfølgelig med et smil.
BabySam Kundeservice
Written by the company
- Har du brug for hjælp?
- I BabySam får du altid kvalificeret rådgivning, skulle der være noget du er i tvivl om, eller noget der ikke har levet op til dine forventninger, så skriv endelig til os på babysam@babysam.dk Vi svarer så hurtigt vi kan. :)
- Vi vil have de bedste priser
- BabySam er størst på babyudstyr. Vi har 40 års erfaring, og vi køber stort ind for at tilbyde dig de mest attraktive priser. Se mere på www.babysam.dk
- Prismatch
- Prismatch Hos BabySam har vi prismatch på barnevogne, klapvogne, autostole og møbler. Kort sagt på alle de store investeringer, du skal foretage til babyen.
- 365 dages retur- og bytteret
- Når du handler på www.BabySam.dk har du altid 365 dages fuld returret fra den dag, du har modtaget varen. Dog kræves det, at varen er ubrugt og sendes retur i samme stand som ved modtagelsen og med de originale labels/mærker.
- Book en gratis rådgiver
- Har du brug for 1 times professionel vejledning, kan du booke en tid hos din helt egen personlige rådgiver. Det koster ikke noget og du kan finde en tid der passer dig på babysam.dk
- Altid åbent og gratis levering
- Hver dag hele døgnet rundt kan du shoppe online på babysam.dk. Du kan få dine varer sendt hjem til dig eller til nærmeste GLS pakkeshop. Nemt og bekvemt. Eller du kan som en ekstra service vælge at få dine varer leveret gratis til en BabySam butik nær dig.
Contact info
Valhøjs Alle 176, 2610, Rødovre, Denmark
- 70113010
- kundeservice@babysam.dk
- www.babysam.dk
4.1
Great
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Really its so nice in wuality and light…
Really its so nice in wuality and light snd comfortable
6 March 2022
Good customer service
I ordered via Click og Hent at Odense shop, but I could not go to the shop so they sent the package to me, very quickly.
Thank you, good service.
2 March 2022
Super god service
20 February 2022
Very bad experience for order baby…
Very bad experience for order baby pakker. First I signed up for all my information and phone number. Then Baby Sam sell my phone number to insurance company. They contacted me many times to sell insurance 😡
Not only that, I have been asking for babypakker at Baby Sam in Odense for 4 times but they always said “SOLD OUT”
I will never recommend anyone to order babypakker from Baby Sam and support them 😤😤😤
20 February 2022
Unprompted review
Reply from babysam.dk
Hi
Thank you very much for your review.
When you ordered your free baby box, you also gave permission for your information to be passed on to div. companies.
You can withdraw your permit by sending an email to Nordic Family Group, which also states the conditions approved.
We are sorry that the baby box has been completely sold out, but there should be more on the way, so they will be in all our stores soon.
Have a really nice day.
Sincerely
Evi // BabySam
God customer service
God customer service, online shopping experience og hurtig leverance.
14 February 2022
The paid delivery partner was chosen as…
The paid delivery partner was chosen as it guaranteed delivery on next working day, but delivery was made on 3rd day.
13 February 2022
Reply from babysam.dk
Dear Arun
Thanks for your Feedback
I can see that Burd thit not delivery your ordrer on time
We are ofcourse sorry for the trouble.
Wish you a great day
Sincerely
Louise, BabySam
Hurtig ekspedition og levering
7 February 2022
Order W200823525
UPDATE: I have been contacted, the thermo bottle willbe delivered to me by th epusle taske partner.
Good quick reaction Babysam :)
Order W200823525. Did not receive with my pusletaske a thermo bottle...still waiting for response from support team, though instead of just sending one right away, I was told that they will contact the brand in order to investigate smth....so it seems it takes really long time. Which is a shame for such big brand. Will update later if anything will happen.
6 February 2022
Very profesional service.
25 January 2022
Bad customer service
I was today at Baby Sam Lyngby with my husband and the sales asisstant(a middle age men) looked disturbed when my husband asked for a priced wich was not shown for a product and then he did not looked very helpfull responding to my husband questions with ,,what”.
20 January 2022
Unprompted review
Easy to buy online
Easy to buy online, fast delivery in shop. Had to return one item has I ordered the wrong size, and they had several options including getting the money back.
16 January 2022
super service
10 January 2022
Quick delivery
Quick delivery, good selection of products. No stress or mix ups like other stores.
5 January 2022
Amazing customer service
Amazing customer service - super sweet and helpfull employees.
Had to find a specific product on the discount and call different stores in Denmark.
Very big thanks for the quidance and help to employees of Baby Sam Sønderborg and Baby Sam Horsens ☺️
The products are processed and shipped very quickly. So far, only positive experience.
4 January 2022
Wonderful people work in the store.big…
Wonderful people work in the store.big aplause for them.
23 December 2021
Fin service.
23 December 2021
Bad experience
Missed the promise delivery dates. Slow or non responsive customer service. Nothing good to say for now with my latest order.
21 December 2021
Reply from babysam.dk
Dear P. Lammens
Thanks for your email
So sorry for your delay for your order
Merry Christmas
Louise / BabySam
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