I absolutely love my hairdryer - great control on speed, temperature and direction! I'd say better than the fancy ones at three times the price. I have really thick hair and it copes amazingly. I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased a £100 pair of hair straighteners in October 25 and recently started getting an error which stopped them from being used. I contacted Babyliss support who were efficient, friendly and more... See more
Company replied
Babyliss have been amazing, my straighteners were faulty but after a few quick replied emails they sent out a new pair under warranty. The service I received was great, can't fault the service, shame... See more
Company replied
I love the Big Hair Rotating Hair Dryer Brush, which easily smooths my wavy-curly hair into lovely natural-looking straight hair. I've used it for years. The latest one was still in guarantee and deve... See more
Company replied
Company details
Contact info
Conair Group Ltd, Maplewood Crockford Lane, RG24 8YB, Basingstoke, United Kingdom
- 0370 5133191
- ukinfo@conair.com
- www.babyliss.co.uk
4.8
Excellent
602 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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My clippers broke the blade adjuster…
My clippers broke the blade adjuster and it fell off after 2 yrs 5 mths informed Babyliss and Yomna & Sandra kindly sorted me a new set to be delivered very impressed with the response and honouring the 5 yr Warranty.
22 March 2026
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika.
Customer Care Team
Well class service amazing customer…
Well class service amazing customer service I had issue with my tirmmer and I just call them and they will send new one for me .thank you
24 March 2026
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Great Customer service
I contacted customer service by email as my hairdryer developed a fault after 30 months.
The speed in which this was resolved was exceptional.
In less than 4 hours complaint resolved a new product on its way.
Fantastic customer service
23 March 2026
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
OUTSTANDING CARE
I recently purchased a Babyliss Pro Shaver. There was a small mechanical problem with it. I emailed Babyliss customer care and Yomna got back to straight away. She is going to send me out a new shaver and I will send back the faulty one. I am just really impressed with how much Babyliss cares about their customers. Well done Yomna and Babyliss. Thank You
19 March 2026
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika.
Customer Care Team
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Bighair Rotating Brush
I had a problem with my Bighair Rotating brush. They very promptly responded saying they would replace my brush and give me an additional six month warranty. I cannot fault this company, I am very impressed with their customer service.
18 March 2026
Unprompted review
Reply from Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Had a problem with my babyliss big hair…
Had a problem with my babyliss big hair rotating brush, very very quick response, as item is only 1 year old, was offered a replacement or my money back with an added courtesy payment, opted for a replacement, they added an additional 6 months onto my warranty, cannot fault their customer service in anyway, will definitely buy from babyliss again, well done
9 March 2026
Unprompted review
Reply from Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
From the very first phone call you were…
From the very first phone call you were all so very helpful and understanding, service and advice was simply the BEST,
12 March 2026
Unprompted review
Reply from Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Great customer service
Great customer service! Quick and easy! Didnt have to deal with any bots or Ai ! Issue was resolved within a week!
16 March 2026
Unprompted review
Reply from Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Excellent company response to an email
The company responded promptly to an email - and have sent me a replacement cable that was otherwise unavailable currently to buy - so I can continue to use my babyliss hot brush. Helpful and responsive approach - I would buy babyliss products preferentially because not only are they high quality but the service is excellent too
9 March 2026
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
I’ve had a couple of issues with one of…
I’ve had a couple of issues with one of my clippers from Babyloss. However I have to say that their customer support is outstanding. They get back to you quickly and efficiently . Can I do a special shoutout to a lady called Yomna. She had gone above and beyond to help me and very much exceeded my expectations. Thank you very much
25 February 2026
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika.
Customer Care Team
Fantastic
Fantastic, responsive customer service. Couldn't have been more helpful.
11 March 2026
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
my 6 monts hairdryder got damaged and…
my 6 monts hairdryder got damaged and Babuliss repace after 2 days without any problems. Very convenient.
Amazing customer service
10 March 2026
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Definitely a fault with this product
I received a babyliss x shaver for Christmas. First impression were happy. I loved it. Unfortunately by February the shaver had lost it's power to cut. Even though it's correctly charged. Then whilst troubleshooting I see hundreds of reviews with the same issue. Surely this is a fault with the product and at £60 for 4 weeks of use is simply not good enough.
1 March 2026
Unprompted review
Reply from Babyliss
Good Morning Daniel,
Thank you for taking the time to share your feedback and we are really sorry to hear about your experience with the shaver.
This is certainly doesn't sound normal, we are happy to help you resolving this issue, if you can kindly contact our customer support team on support@babyliss.co.uk or you can call us on 0370 513 3191
Kind Regards,
Yomna.
Customer Care Team
Great Customer Service
Like other reviewers have said, I received great, professional customer service from Philippa and Sandra. I had an issue with my Babyliss hairstyler after owning it for 14 months. Contacted Babyliss who quickly dealt with the matter and are sending a replacement to me.
I am very happy with your customer service!
9 March 2026
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Friendly and efficient
A friendly advisor listened to the problem I had with my Cordless gas tong and helped to resolve the issue speedily.
Inka couldn't have been more helpful and patient and is a credit to the company.
4 March 2026
Unprompted review
Reply from Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika .
Customer Care Team
Reply from Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika .
Customer Care Team
Fantastic and professional customer…
Fantastic and professional customer service. Had a babyliss airstyler that had stopped working after 14 months. Contacted babyliss who quickly dealt with the matter and are sending a replacement to me. Very happy with this experience.
9 March 2026
Unprompted review
Reply from Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika .
Customer Care Team
Perfect customer relations
I have just experienced the most professional dealings with Babyliss. From start to finish they have been prompt to answer, extremely clear in any information they require and helpful with my questions. I would absolutely recommend their customer service to anyone. They could not have been any more helpful if they tried.
3 March 2026
Unprompted review
Reply from Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika .
Customer Care Team
Excellent and very prompt service
27 February 2026
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
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