Broadband for the Rural NorthReviews 

473
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 445 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting its reliability, speed, and overall quality, often noting it as a significant improvement over previous providers. Many people appreciate the responsive and helpful customer service, with staff and volunteers being described as professional, friendly, and efficient in resolving issues quickly. Reviewers also find the pricing to be competitive and offer good value for money, especially given the high quality and consistent performance of the service. However, some customers mentioned that while the service is excellent, the pricing has become somewhat more expensive compared to other providers, though they acknowledge the unique rural service provided. A few other people also felt that there were some initial difficulties during the account setup process.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its reliability, speed, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and efficiency. Many... See more

Price

People report positive experiences with price, often finding it reasonable and competitive for the quality of... See more

Value for money

Clients share positive opinions on value for money, with many reviewers highlighting great internet speed at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A brilliant idea to get the local community involved in installing our own high-speed broadband. The after-sales and technical helpline are good, and most issues are fixed in an acceptable timescale.... See more

Rated 5 out of 5 stars

First time in three decades that I've been able to speak to a human to resolve any difficulties. B4RN isn't the cheapest ISP but I get a lot of peace of mind knowing there are experts on the other end... See more

Rated 5 out of 5 stars

Reliability and speed of signal are unparalleled. Very, very few power outages and those only occur for necessary maintenance and take place when most people don’t need the service. The price for the... See more

Rated 5 out of 5 stars

When installed the visits were scheduled and the staff and volunteers arrived on time. They were polite and explained everything. Since that time the performance has been outstanding. One glitch an... See more


Company details

  1. Internet Service Provider
  2. Internet Provider

Written by the company

Delivering gigabit full-fibre broadband to the hardest to reach, working alongside rural communities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

473 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(473)

454 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

B4RN bringing Fibre to remote locations !

B4RN works really well for us - I work from home and don't really experience any issues, there have been the odd issue but when that happens B4RN keep us updated on the issue and advise what actions are being taken to resolve the issue.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Fastest broadband with great support

I worked in IT for 25+ years and never had a network, even i the office, that was so fast.
Plenty of notice is given of projected downtime and that is normally at night.
Regularly get 940Megabytes per second

23 June 2026
Unprompted review
Rated 5 out of 5 stars

B4RN - Highly Recommended.

We have used B4RN in the rural North West for almost a year and not had an issue but we do use a mesh wi-fi repeater throughout. On the rare occasions I have needed to speak to someone they have been very good, although I did experience some difficulties at the point of setting up the account.

Overall, we are very impressed with them, we like the fact that they are community based/led and highly recommend them.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Customer of B4RN since 2015

I have been a customer of B4RN since 2015 and consider myself lucky to live in an area with access to such a superb service. Not only does it offer a technically superior product but the people supporting it are so pleasant to deal with and money I pay stays local creating employment and training.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Ethernet IAD problems

Ethernet IAD started having problems over WiFi, initial call to customer services was dealt with very professionally, unit replaced within 24 hours, excellent service

22 June 2026
Rated 5 out of 5 stars

Reliable, fast and local connection

We've had a B4RN connection for almost 10 years and it is has been reliable, stable and sufficiently fast for a family with three teens. It's easy to contact if there is ever a problem because it is local - and information is given well in advance for any maintenance etc. Also good value for money.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Always super efficient.

Always super efficient, no problems, and have always responded to questions quickly and advised of any maintenance issues well ahead of scheduled work.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Best ISP ever

Brilliant connection and fantastic customer service. Communications with customers are excellent and any (rare) problems are dealt with promptly and efficiently.

When we moved house a few years ago, we only considered places with B4RN service as we couldn't bear the thought of having to go back to any other providers.

21 June 2026
Unprompted review

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