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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the superior sound quality and overall build. Many people found the products easy to set up and use, appreciating features like clear displays and convenient controls. The value for money is frequently mentioned, with consumers feeling they received a fantastic product for the price, and the delivery service is often described as quick and efficient. However, some customers also noted occasional issues, such as a radio losing power due to a loose mains lead or a speaker developing a vibration. A few people experienced problems with product compatibility, like a replacement remote control not working, or a radio only receiving one DAB station despite troubleshooting. There were also isolated reports of a radio's battery life being significantly shorter than advertised.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

People report positive experiences with quality, especially regarding sound. Many reviewers praise the... See more

User experience

Reviewers highlight positive aspects of user experience, frequently mentioning the ease of setup and... See more

Value for money

Reviewers mention positive feedback about value for money. Many customers are pleased with the quality and... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the rapid and quick delivery... See more

Based on these reviews

Rated 5 out of 5 stars

Purchased this radio for the bathroom and it is perfect. Lovely size that sits neatly on the window ledge. Really easy to set up, scanned for channels and shows in written word what station you are li... See more

Rated 5 out of 5 stars

I was given the Spitalfields 2 DAB/FM Portable for Christmas by my Secret Santa! It's a great portable radio with all the tech spec I need: good quality audio, DAB, FM, radio station presets, Blueto... See more

Rated 5 out of 5 stars

JUST FINISHED TUNING IN A2, ONLY PROBLEM IS, TOO MANY PRESETS 40, WHAT A SUPERB LITTLE RADIO WITH DAD+. I PREVIOUSLY HAD A PURE, BUT THANKS TO THE OWNERS OF ABSOLUTE RADIO, BECAME OBSOLETE BECAUSE O... See more

Rated 5 out of 5 stars

What excellent customer service we have received from Azatom! We have an Azatom Zenith Z4 CD player with DAB+ radio. Unfortunately we had a problem with the hinge on the CD player lid. I emailed Az... See more


Company details

  1. Electronics Manufacturer
  2. Electronics Store
  3. Home Audio Store

Information provided by various external sources

With over 25 years of expertise, We're Advancing Audio Technology one beautifully designed product at a time.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 9% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent wireless charger

Excellent product!
Strong magnet that can hold
Phone in any angle!
Charge all device fast at the same time!
Ideal for holiday travel or charging while in the office.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

The customer support at Azatom is second to none. Great experience with a return , products are fantastic quality , great sound with excellent, clear instructions for setting pre sets etc. I certainly recommend this Company and I am now considering buying another product for Xmas . Thank you for all your support.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer serviceI after purchase of the Azatom M4 speakers

I purchased the Azatom M4 speakers through Amazon. I was very pleased with the quality and the sound. Unfortunately after a month the passive speaker failed. However, an email to customer service brought a rapid response from Simon, who confirmed the order number and my address and quickly dispatched a replacement passive speaker with a pre-paid return label for the faulty one.
Any electrical or mechanical product, however good, can experience a fault. What was particularly impressive here was the great customer support to quickly resolve the problem. Well done Azatom👍

14 November 2025
Unprompted review
Rated 1 out of 5 stars

My Azatom Clockwood does not work

My Azatom Clockwood does not work, or rather, it works for a few mins, then goes off for no apparent reason. My first few emails to Customer Services were encouraging, and I thought that they might help me get support from somewhere. I was wrong, so now have a new and useless 60th Birthday present from my folks.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and an…

Excellent customer service and an excellent DAB radio. Brilliant sound straight out of the box and very easy to setup. It looks superb and has a very solid feel, I haven't tried the CD yet but I am sure it will be good although I bought mainly for the radio in my lounge. I have another Azatom radio in my bedroom for alarms which is also brilliant.

3 November 2025
Unprompted review
Rated 4 out of 5 stars

Very well made product

Very well made product
Good clear sound
easy to follow instructions supplied and go and search on line
Rechargeable and looks like long lasting battery
Totally happy

4 November 2025
Unprompted review
Rated 5 out of 5 stars

I love the tone of the radio

I love the tone of the radio. The presetting of stations is a bit fiddly but I got there in the end. Not sure what the double ended other cable is for? A good looking radio. Pleased with it!

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic sound bar

Fantastic sound bar ,very well made and a truly great sound , this is what you call value for money , over the moon with this fantastic product.
You would not be disappointed with this quality product.
Thank you to all at Azatom

25 October 2025
Unprompted review
Rated 4 out of 5 stars

Attractive little radio and very easy…

Attractive little radio and very easy to obtain an extra 3 year’s warranty. The only downside was that the box contained a manual for a different type of radio and wasn’t any good! Fortunately my wife downloaded the correct one for me. I have several types of Azatom radios now and have found them very reliable.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Can highly recommend this company and their products

Definitely deserve 5 stars and more!
Ordered a radio yesterday (our second one from Azatom, for another room), delivered this morning.
I needed to contact as the remote control isn’t working, and I received a really quick response from Simon Taylor, to say he’s sent out another one.
Customer Service at its best!

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Bought a radio / cd player ,mains…

Bought a radio / cd player ,mains /battery operated to use indoors or in my summerhouse etc and I’m very pleased with the product ,easy to use , good little all rounder .

14 October 2025
Unprompted review
Rated 4 out of 5 stars

the radio(A2) is fine and very easy to…

the radio(A2) is fine and very easy to use but the manual is not quite right it quotes battery life up to 15 hours for 4 hours a day using the loud speaker but the A2 is a personal radio and does not have a loud speaker also a little bit more info regarding charging would be nice, if the instructions were alright it would have been 5 stars

15 October 2025
Unprompted review
Rated 3 out of 5 stars

Sound not perfect

Company fine to deal with and Horizon 2 packs a lot into a small unit but DAB/FM sound crackles & fuzzes at certain moments so disappointed. Pretty sure it's the speaker tech and not the reception. May have to consider buying a similar but bigger/more expensive device.

14 October 2025
Unprompted review

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