I’ve been with AXA for many years, and overall I’ve been very happy with their service. However, I do have one concern. I believe loyal, long-term customers should be treated much better. Instead of i... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Axa made it very easy on line to remove my private plate prior to purchasing my new car. Then when collecting the new vehicle I was able to quickly swap the policy to my new car and then when the V5 a... See more
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They were so understanding. My husband died recently and I explained to Axa that I would be taking over the account, they were so professional, explained everything about the insurance to me and made... See more
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Needed new home insurance after my existing insurer's quote inexplicably tripled. Had a look at some comparison websites where all quotes were still normal but preferred a known brand so went with AXA... See more
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Company details
- Insurance Agency
- Auto Insurance Agency
- Business Insurance Company
- Home Insurance Agency
- Insurance Company
- Landlord Insurance Company
- Travel Insurance Company
About AXA UK Car and Home
Written by the company
Welcome!
AXA offers 5-star Defaqto rated car and home insurance, health and life insurance, plus cover for businesses, landlords and vans.
We believe that your insurer should make life easier whether you need to claim or not.
Get a quoteContact info
United Kingdom
- www.axa.co.uk
4.4
Excellent
30K reviews
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Reply from AXA UK Car and Home
Hi Colin.
We're so happy to hear that you found our team and the information provided helpful and clear.
Thank you for taking the time to share your positive feedback.
Lindsay
AXA Customer Service Team
The team was very helpful and conducted…
The team was very helpful and conducted themselves very professionally
8 July 2026
Reply from AXA UK Car and Home
Hi Labhu.
We are so pleased to hear that our team was helpful and you were happy with the service.
Thank you for your feedback.
Lindsay
AXA Customer Service Team
Changing cars
The call was easy and straightforward and the cost to change vehicle was excellent
5 July 2026
Reply from AXA UK Car and Home
Hi Philip,
Thanks for taking the time to leave us a review.
We're so pleased to hear that changing your vehicle was easy and straightforward and that you were happy with the price.
Lindsay
AXA Customer Service Team
everything was easy and when i had to…
everything was easy and when i had to call because I got confused all was sorted quickly and efficiently.
7 July 2026
Reply from AXA UK Car and Home
Hello Pene,
Thanks for taking the time to leave us a review.
It's great to hear that everything was straightforward for you and that our team was able to quickly and efficiently resolve your query when you called.
Take care.
Nicola
AXA Customer Service Team
I had a very positive experience with…
I had a very positive experience with AXA Car Insurance. Getting a quote and purchasing my policy was simple, and the website was easy to navigate. Overall, I’m very satisfied with the service and would happily recommend AXA to others.
6 July 2026
Reply from AXA UK Car and Home
Hello DanielA,
We love to see feedback like yours - thanks for letting us know.
It's great to hear you had such a positive experience with us!
Thanks for choosing us!
Nicola
AXA Customer Service Team
Conected to a very helpful member of…
Conected to a very helpful member of staff everything
dealt with easily.
3 July 2026
Reply from AXA UK Car and Home
Hello Marion,
Thanks for taking the time to leave us a review.
It's great to hear that you connected with a helpful member of our staff and that everything was dealt with easily.
Take care.
Nicola
AXA Customer Service Team
Ridiculous and unfair amount to cancel…
Ridiculous and unfair amount to cancel policy when it was only less than 2 months old. It does not cost that much to make a system change
6 July 2026
Reply from AXA UK Car and Home
Hello Aftab,
I'm sorry you're not happy with the service you've had so far.
We appreciate you sharing your concerns regarding the cancellation fee. We understand your frustration with the charges for a policy so new.
Once you go outside the 14-day cooling off period from the start of your policy the cancellation fee does apply.
Take care.
Nicola
AXA Customer Service Team
Reply from AXA UK Car and Home
Hello Patrick,
Thanks for taking the time to leave us a review.
It's great to hear that you found everything quick and easy.
Take care.
Nicola
AXA Customer Service Team
Excellent service allowing you to make…
Excellent service allowing you to make changes to your account in your personal portal without charge, really refreshing not to be charged for everything you do.
6 July 2026
Reply from AXA UK Car and Home
Hello Gary,
We love to see feedback like yours - thanks for letting us know.
It's great to hear you found our service excellent and appreciate the flexibility to manage your account without additional charges.
Have a great day!
Nicola
AXA Customer Service Team
Reply from AXA UK Car and Home
Hello GD,
I'm sorry to hear you're not happy with the service you've had so far.
Please get in touch with us anytime to discuss any queries you may have, and we will help as best we can.
Take care.
Nicola
AXA Customer Service Team
AXA are super helpful.
AXA are super helpful and very much on the ball. Recently made a claim for my car and everyone I spoke with great. Thank you.
7 July 2026
Reply from AXA UK Car and Home
Hello Martin,
We love to see feedback like yours - thanks for letting us know.
It's great to hear that our team was helpful and efficient during your recent car claim.
Take care.
Nicola
AXA Customer Service Team
Fabulous quote for home building and…
Fabulous quote for home building and contents insurance after my previous insurer doubled without reason.
3 July 2026
Reply from AXA UK Car and Home
Hello Paul,
Thanks for leaving such a great review!
It's great to hear we could provide a great quote for your home and contents insurance, especially after your previous experience.
Thanks for choosing us!
Nicola
AXA Customer Service Team
Became far too expensive
I had been with AXA for many years for my car insurance but the price they quoted for this year went up astronomically from £324 last year to £419 this year they would not match my new price of £294 so I will not be renewing with them at least this year
6 July 2026
Reply from AXA UK Car and Home
Hello Keith,
Thanks for taking the time to leave us a review.
I'm sorry to hear your renewal price increased this year.
We understand your disappointment with the price increase and your decision to seek alternative coverage.
We value your long-standing loyalty and are sorry to see you go.
Take care.
Nicola
AXA Customer Service Team
Very easy to renew my car insurance…
Very easy to renew my car insurance with a competitive price for my new car. All done online with easy navigation and clarity of the cover quoted.
10 July 2026
Reply from AXA UK Car and Home
Hello Richard,
Thanks for taking the time to leave us a review.
It's great to hear that renewing your car insurance online was easy and that you found a competitive price for your new car.
Have a great day!
Nicola
AXA Customer Service Team
the experience was good gavin talked me…
the experience was good gavin talked me thought loan for my car
10 July 2026
Reply from AXA UK Car and Home
Hello Lesley,
Thanks for taking the time to leave us a review.
We're so glad to hear that you had a good experience and that our team member was able to assist you thoroughly with your car cover.
Take care.
Nicola
AXA Customer Service Team
My claim was dealt with in a calm…
My claim was dealt with in a calm professional and rapid manner. The next steps were explained to me and I’ve been kept informed of the progress of my claim.
I would recommend Axa
6 July 2026
Reply from AXA UK Car and Home
Hello Wendy,
We love to see feedback like yours - thanks for letting us know.
It's great to hear that your claim was handled professionally and efficiently.
It's great to know that the next steps were clear and that you were kept informed throughout the process.
Have a great day!
Nicola
AXA Customer Service Team
Hands down the best insurance company…
Hands down the best insurance company I’ve ever had. Best service, Best products, Best price (not cheapest but best overall)
10 June 2026
Reply from AXA UK Car and Home
Hello Adam,
We love to see feedback like yours - thanks for letting us know.
We truly appreciate you recognizing our service, products, and overall value.
Have a great weekend!
Nicola
AXA Customer Service Team
My Axa experience
My experience with Axa is always a pleasure and very satisfying, all my questions are answered and i am left feeling very happy 😊
9 June 2026
Reply from AXA UK Car and Home
Hello H Jenkinson,
We love to see feedback like yours - thank you.
It's great to hear that your experiences with us are always enjoyable and that we've been able to answer all your questions to your satisfaction.
Take care.
Nicola
AXA Customer Service Team
I had to make some changes to my policy…
I had to make some changes to my policy and it was all sorted within a few hours after changing them in the app
7 July 2026
Reply from AXA UK Car and Home
Hello Amanda,
Thanks for taking the time to leave us a review.
It's great to hear that you found everything quick and easy!
Have a great day!
Nicola
AXA Customer Service Team
3 weeks to update account details
Got public liability insurance for my new business a few months ago. Subsequently tried to update the registered address.
You'd expect that they either update their records directly from Company House like the banks do or at least make it easy for me to update directly on the website. Nope.
I raised a ticket on the site. I received an email saying this was a business query so the right team would be notified. Then crickets. I sent a follow up mail a week later. More crickets.
Then I googled their email addresses and sent yet another follow up email only to be told this was for the Home Insurance team and would be forwarded to the elusive Business Team.
The Business Team finally replied and said they didn't have enough information to act on my request. I suppressed the urge to tell them to read the mail trail and typed all the information they asked for and more.
That was 3 days ago. I received another email today, asking for the address I wanted to change to. Information which was in the last email I sent them. I've sent it to them.
It's taking 3 weeks (and counting) to update an address. I'm afraid for how long it will take to make an actual claim.
That's why I only fill feedback forms based on my experience with the service, not on the account opening process.
Edit: So I finally got the address updated without any further delays. However, I'm more impressed with how they handled my reviews/complaints on trustpilot and feefo.
They took ownership and agreed that they could have done better, which is more than I can say for most other services I've interacted with recently.
Still not [yet] a 5-star from me but it's good to know they listen to feedback.
9 July 2026
Unprompted review
Reply from AXA UK Car and Home
Hello Modupe,
Thanks for leaving us your review and I'm sorry to hear you've not had a good experience.
I have requested some more information so that we can look into this for you and raise your concerns.
Rachel,
AXA Customer Service Team
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