AXA UK Car and Home Reviews

30,115

•

4.4

Insurance Agency

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Review summary

Created with AI, based on recent reviews

Looking at 2,905 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight competitive and fair pricing, often finding the costs reasonable compared to other options. Many people found the online processes, from getting quotes to making policy changes, to be remarkably easy, quick, and seamless. The website and online portal are frequently praised for being user-friendly, simple to navigate, and allowing for efficient self-service. Additionally, consumers appreciate the professional and helpful nature of the staff, who provide clear communication and thoughtful assistance. However, some people were dissatisfied with the service, citing instances of poor support, incorrect information, or issues with claims. A few other people also felt that prices could be expensive, particularly noting significant renewal increases or unexpected cost changes.

What people talk about most

Price

Customers generally report positive experiences with pricing, finding quotes to be competitive and often less... See more

Service

Consumers find service to be positive, with many reviewers praising the swift, friendly, and professional... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the online process easy, quick,... See more

Website

People report positive experiences with the website, finding it easy to navigate and use for various tasks,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Reviews shaping this summary

I’ve been with AXA for many years, and overall I’ve been very happy with their service. However, I do have one concern. I believe loyal, long-term customers should be treated much better. Instead of i... See more

Company replied

Axa made it very easy on line to remove my private plate prior to purchasing my new car. Then when collecting the new vehicle I was able to quickly swap the policy to my new car and then when the V5 a... See more

Company replied

They were so understanding. My husband died recently and I explained to Axa that I would be taking over the account, they were so professional, explained everything about the insurance to me and made... See more

Company replied

Needed new home insurance after my existing insurer's quote inexplicably tripled. Had a look at some comparison websites where all quotes were still normal but preferred a known brand so went with AXA... See more

Company replied

Company details

About AXA UK Car and Home

Written by the company

Welcome!

AXA offers 5-star Defaqto rated car and home insurance, health and life insurance, plus cover for businesses, landlords and vans.

We believe that your insurer should make life easier whether you need to claim or not.

Get a quote

Contact info

United Kingdom
www.axa.co.uk

4.4

Excellent

30K reviews

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All reviews

(30,115)

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Merged reviews and profileRead more

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May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

Jul 6, 2026

Dreadful communication with emails…

Dreadful communication with emails signed by a different respondent every time I receive one. No one addresses the issues and I’m going round in circles.

6 July 2026

Reply from AXA UK Car and Home

Jul 6, 2026

Hi Ian,

I'm really sorry to hear that you aren't happy with the service provided.

Just to let you know, the next available agent will respond to your query, so that they can address your issue as soon as possible.

We will send an email today addressing the issue at hand, so hopefully we can resolve this as soon as possible.

Take care and sorry for the inconvenience caused.

Keyrthigan
AXA Customer Service Team

Jul 5, 2026

1st class reputable trust worthy…

1st class reputable trust worthy insurance cimpany

5 July 2026

Reply from AXA UK Car and Home

Jul 6, 2026

Hi Roger,

We're so glad to hear that you are happy with the service provided. Thank you for the positive feedback.

Hope you have a great day!

Keyrthigan
AXA Customer Service Team

Jul 4, 2026

Because when i changed my car just…

Because when i changed my car just recently it was very easy for me to do everything thing on line within very sort time and it was not office hours keep on please thank you

26 June 2026

Reply from AXA UK Car and Home

Jul 6, 2026

Hi Andrew,

We're so glad to hear that changing your car details online was a quick and easy process for you. Thank you for your positive feedback.

Hope you have a great day!

Keyrthigan
AXA Customer Service Team

Jul 4, 2026

Really helpful advisor on the phone. Had to leave AXA but only because they didn't cover the area we were moving to. Would highly recommend.

1 July 2026

Reply from AXA UK Car and Home

Jul 4, 2026

Hello Jenny,

We're so glad to hear our advisor was helpful! We appreciate your kind words and understanding regarding the coverage area. We wish you all the best in your new location.

Thanks
Lucy
AXA Customer Service Team

Jul 3, 2026

Easy as 123,

For me it was really easy dealing with AXA, on Linen I had to make one phone call to register my policy because i made a mistake my password wrong,

2 July 2026

Reply from AXA UK Car and Home

Jul 4, 2026

Hello.

We're so happy to hear that our process was easy for you and that we could assist with your policy registration efficiently. Thank you for sharing your positive experience!

Thanks
Lucy
AXA Customer Service Team

Jul 3, 2026

I was hit by another driver and he took…

I was hit by another driver and he took full responsibility, but I still was charged more on my car insurance as it was due not long after accident, also I felt that I had to do all the work after accident like paper work and continues calling AxA when third party eventully payed out I still ended up out off pocket , all off this was extremely stressful.

13 February 2026

Reply from AXA UK Car and Home

Jul 4, 2026

Hi Sharon.

Thanks for taking the time to leave your review.

I'm sorry to hear about your experience and that the claim was stressful but I'm glad to see that the Complaints Team have now resolved your complaint.

Thanks
Lucy
AXA Customer Service Team

Jul 3, 2026

3 July 2026

Reply from AXA UK Car and Home

Jul 4, 2026

Hello Roz

Thank you for your wonderful review! We are so pleased to hear that our team provided you with helpful service.

Thanks
Lucy
AXA Customer Service Team

Jul 3, 2026

Fred

Quick to contact very helpful receptionist

2 July 2026

Reply from AXA UK Car and Home

Jul 4, 2026

Hello John,

Thank you for taking the time to leave us a review.

We're so pleased to hear that you found our team helpful and that you had a positive experience with us!

Thanks
Lucy
AXA Customer Service Team

Jul 3, 2026

Very helpful because of the situation I…

Very helpful because of the situation I am in they were friendly and helpful

18 June 2026

Reply from AXA UK Car and Home

Jul 4, 2026

Hello J.Blackner

We're so pleased to hear that our team was friendly and helpful. Thank you for taking the time to share your positive feedback.

Thanks
Lucy
AXA Customer Service Team

Jul 3, 2026

Quick decision

1 July 2026

Reply from AXA UK Car and Home

Jul 4, 2026

Hello Karen.

Thank you for taking the time to share your feedback.

Thanks
Lucy
AXA Customer Service Team

Jul 3, 2026

It was easy and straight forward to…

It was easy and straight forward to make the change I needed.

1 July 2026

Reply from AXA UK Car and Home

Jul 4, 2026

Hello Derek.

Thank you for taking the time to share your feedback. We are so pleased to hear that you found the process of making your change straightforward and easy!

Thanks
Lucy
AXA Customer Service Team

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