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Rated 1 out of 5 stars

I have ordered more than 2 months ago with order number 1753. I emailed several times with no response . They haven’t sent my order. I suggest not to trust this brand

Rated 1 out of 5 stars

Awra hijabs, actually have the rudest customer service ever. God forbid you have the audacity to want to return one of their overpriced hijabs, it’s like you are committing a crime. Customer relations... See more

Rated 5 out of 5 stars

The website is brilliant - very chic and polished on every level. From my experience this is a true, good reflection of the business. The items were received within a week (free delivery) and the... See more

Rated 2 out of 5 stars

I ordered Awra undercap, priced at £21, so I thought I was paying for a very good quality open. The company does not understand that an undercap should be light and airy and at the same time secure. T... See more

Company details

  1. Fashion Accessories Store

Information provided by various external sources

Founded in 2012, AWRA originally launched as 'awra hijabs' and has since grown into one of London's leading modest fashion brands. March 2019 sets a new milestone - the launch of our clothing line and rebrand. We are a team passionate about designing modest garments in-house, that are both loose in accordance to islamic dress, whilst still maintaining style. Our clothing is heavily influenced by casual/urban trends, ideal for layering and mainly comfort - everyone's best friend. Our name AWRA is an arabic term referring to the areas of the body that are required to be covered in islamic practice. We only ever stock large sized hijabs and design clothing in accordance. Our brand vision aims to provide our customers with good quality items & great customer service. We work ethically with manufacturers and suppliers from start to finish, everyone is treated and paid fairly - one of our brand values. Our packaging can be recycled and is also biodegradable, as we understand how important it is for fashion brands to be aware of the Earth and how our production processes can either support or destroy the environments we live in. We are continuously educating our team on how we can better develop our materials and practices in order to be more environmentally friendly as a company. We are also no longer introducing harmful materials such as polyester into our future collections and we aim to work mainly with natural and sustainable fibers. WELCOME TO AWRA


Contact info

2.0

Poor

TrustScore 2 out of 5

48 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Awra undercap

I ordered Awra undercap, priced at £21, so I thought I was paying for a very good quality open. The company does not understand that an undercap should be light and airy and at the same time secure. The cap is made out of very thick material, I am petite and even for me, the cap was restricting around the chin line. It felt claustrophobic. There was NO NEED to put a heavy metal AWRA tag, on the already heavy cap. It is SO diffcult to put a hijab on top of this cap. I would definitelty not recommend it

6 January 2024
Unprompted review
Rated 5 out of 5 stars

Impeccable quality

The website is brilliant - very chic and polished on every level. From my experience this is a true, good reflection of the business. The items were received within a week (free delivery) and the packaging is so thoughtful! Each hijab is individually packaged in a high quality sleeve, labelled consistently.

The quality of the hijabs is beautiful. The material, the colouring the sewing is precise. There is a cute, metal, embossed tag on the jersey hijabs too.

The only place I know to sell such tastefully designed, perfectly sewn hijabs AND provide such lovely service too! I will be ordering from here as long as I live!

12 January 2024
Unprompted review
Rated 5 out of 5 stars

AWRA is what I have been waiting for

AWRA is what I have been waiting for. Their hijabs are of very good quality and worth the money paid as they are modestly oversized for full coverage which I am grateful for. The different styles and materials are high end quality which is why I always buy and cannot stop myself! My friends and family all agree that they are different to all other online shopping sites and whenever I have had any queries or a return, I have never had any poor response from them but instead a helpful and genuinely conscientious response. I have nothing but praise for the team. I have recently bought three full- coverage undercaps in different colours and I am so happy with them. They are what I have been looking for all these years but nothing came close to this sort of coverage. Thank you AWRA ♥️

10 October 2022
Unprompted review
Rated 1 out of 5 stars

Awra hijabs

Awra hijabs, actually have the rudest customer service ever. God forbid you have the audacity to want to return one of their overpriced hijabs, it’s like you are committing a crime. Customer relationship skills these people don’t have. Just look at their responses when they have been criticised.

7 July 2022
Unprompted review
Rated 1 out of 5 stars

Far too expensive. No way!!!

I purchased my very expensive hijab. The colours looked vibrant. When I received my order the colour was definitely not as it was in the picture. I was definitely disappointed. Once I inspected the hijab further I was soo annoyed with myself as I knew I could make the hijab with the tie back headband bit myself for a lot less. I was going to return it then I decided to give it to my daughter in law. I think the hijabs are totally overpriced. No way are they worth that kind of money. I sourced some beautiful material myself. Made a lovely xxlarge flowy hijab and also the outer headband myself. I had so many comments. People couldn't believe I had made it myself. Girls you can so easily make these hijabs yourself. I will be making more and selling them at a much more affordable price. And I have decided that reverts get 3 hijabs of their choice for £2.00 each. In shaa Allah Bismillah. Far too expensive and certainly not worth that kind of price.

5 May 2022
Unprompted review
Rated 1 out of 5 stars

I placed an order with Awra for the…

I placed an order with Awra for the dirst time and decided to treat myself to 2 scarves. This was the first time I was willing to soend soo much on a scarf. One of the scarf I purchased was Ombre play it cool. I wore this 2 times and decided to wash it. I read how to wash the scarf as it looked delicate. I followed the instructions to wash it by hand at normal temperture. As i was washing it the black dye started to come out sooo much that it was hard for it not smudge on the lighter colours of the scarf. It literally ruined the scarf and there was soo much black dye in the sink. I was soo disappointed.. I emailed Awra and explained the situation. I was surprised by their response they questioned how I had washed it even though I explained how I washed it.. the second email from them was the same. Instead of taking responsibility of the product that they sold they pointed and accused me of washing it wrong. I sent photos of the scarf too but even that wasnt good enough. They just didnt care. Really awful customer care, I wouldnt advice to buy from here incase your scarf turns out like mine because 1 in 50 chance could be that its not same quality as the rest but Awra wont want to listen or do anything about. They will just blame you because it’s easier.

31 May 2021
Unprompted review
A W R A logo

Reply from A W R A

Hi Sahdia,

Kindly note, our product is not faulty. We advise customers on how to care for our Ombre hijabs and our instructions were not followed in this situation as established over email. We advise a dry clean for best results or, a cold hand wash where you wash each colour separately (please see product listing). This information is presented clearly on the product listing prior to customers making a purchase, so customers understand what caring for a natural fabrics entails. If you decide to wash the Ombre hijab purchased in a hot machine wash and mix all the colours together (Black and light blue), this is not our fault. We don't use toxic chemical in our dyes, we're a sustainable store. For further information on how to care for our products, please see our blog 'How to wash your hijabs the right way.'
In future please do reach out and ask if you are unsure. We do care about our customers - greatly. Our reviews speak for themselves, especially from genuine customers that leave reviews on our website through their verified orders. We are a friendly team and we are always happy to help.

Rated 5 out of 5 stars

Excellent quality hijabs

Excellent quality hijabs, beautiful colours, i have purchased many, many hijabs from you and have never been disappointed! MashAllah, great work, keep it up!

17 November 2020
A W R A logo

Reply from A W R A

Thank you for your loyal custom Smera! We appreciate you and we are pleased you are happy with your purchases :-)

Rated 5 out of 5 stars

Excellent service

Excellent service, quick delivery, soft and easy to drape hijabs, good quality, more of neutral colours please!! Would recommend it.

10 October 2020
A W R A logo

Reply from A W R A

Thank you for your valued feedback Khadidja! We're so pleased to hear, and your feedback for more neutral colours has been noted! :-) Thank you for shopping with us, we appreciate your custom

Rated 5 out of 5 stars

Best quality

Purchased premium hijabs in 4 different colours. Best hijabs I've every purchased, beautiful colours, beautiful quality, so soft, timely delivery, would not purchase my hijabs from anywhere else. Thank you.

2 October 2020
Unprompted review
A W R A logo

Reply from A W R A

That is wonderful to know! You're most welcome Zahra! & thank you for your valued feedback.
We appreciate your custom :-)

Rated 5 out of 5 stars

Excellent service

Excellent service, easy to access and very quick process with product being very good quality. Thank you

15 September 2020
Unprompted review
A W R A logo

Reply from A W R A

We're so pleased to hear! :-) Thank you for shopping with us, we appreciate your custom

Rated 5 out of 5 stars

Order arrived quickly alhamdulliah

Order arrived quickly alhamdulliah. And the hijabs are perfect size and fabric

7 September 2020
Unprompted review
A W R A logo

Reply from A W R A

Thank you Taz! that's great to know. Thank you for shopping with us, we appreciate your custom :-)

Rated 5 out of 5 stars

Beautiful products!

21 August 2020
Unprompted review
A W R A logo

Reply from A W R A

Thank you Susan! :-) We appreciate your review and purchases with us!

Rated 5 out of 5 stars

I absolutely love the hijabs!

I absolutely love the hijabs. Iv purchased from Awra multiple times and Iv not been disappointed. My favourite hijabs are the suede hijabs and the everyday collection. I love the fact the have a nice length to them and best of all the quality, Awra hijabs have amazing quality! Iv worn and washed them several times and they’re still in great condition.

18 August 2020
Unprompted review
A W R A logo

Reply from A W R A

Thank you so much Reema for your wonderful and detailed review! We're so happy that you are happy :-)

Rated 1 out of 5 stars

Not as good as it looks in the…

Not as good as it looks in the pictures. I will be sending my order back.

15 August 2020
Unprompted review
A W R A logo

Reply from A W R A

Sorry to hear Mumtaz, as the items you purchased are top sellers.
You're welcome to send back any items within 14 working days of receiving them.

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