Away Reviews 

It was quick and easy to get the replacment handle and put it in the suitcase. I also appreciate the efforts of Kim to find our un-registered suticase.

have a lot of Away Travel suitcases. I have a trunk, a medium, a bigger carry on and until recently, an executive bigger carry on. They all serve different travel purposes for example, when I am going on vacation with my wife, I carry the trunk and we have 2 bigger carry ons (hers and mine). For longer business trips, I carry a medium and (previously) the executive bigger carry on. I do this because my check in luggage was lost on a trip to Hong Kong and I didn’t have any clothes. I now travel with at least 3 days of clothes in a carry on, including a suit. But, since I travel A LOT for short business trips, my go to travel set was a backpack and the executive. I have been doing this since I purchased the old executive in 2018. Recently the zipper broke on it and I wanted to get it repaired, but was told I had to get a new one to replace it. The people in the Away Travel store told me the new pocket cut into the space of the suitcase, but I didn’t realize how much until I got it home. I tired to pack it with my normal 3 day load out and it did not fit. I immediately took it back to the store and was told I could exchange it for a new bigger carry on, which I did. However, since I already have one, the new one is completely useless and repetitive. Why would Away make the mistake of making an updated product that was worse than the original? Products should be updated to make them better, not useless. I researched other suitcases that have a pocket and discovered the competitor down the street made one that was slightly larger. I immediately purchased the suitcase from the competitor and when they heard my story they gifted me a laptop sleeve, so I would even have to worry about putting the laptop in the bag. I was so happy and impressed that I purchased an additional 2 hybrid medium trunks, an aluminum bigger carry on, and a hybrid carry on. The Away Travel suitcases are going in the garage and I will probably put them up for sale over the summer. Huge mistake, Away Travel! Since 2018, I have purchased 7 Away Travel bags and accessories for myself and family members. I have purchased my last one. You have lost a customer because I can’t trust your business decisions. Don’t make changes for the sake of making changes. Make them to make your company better and benefit the consumer.

They've replaced their support with a terrible AI interface that is frustrating to use

I am surprised at the ease of submitting and requesting for solution regarding a damaged Away Trunk. Thank you Away Team for your prompt response and honoring the warranty claim so efficiently.

Amazing experience, appreciate it

Away does an excellent job handling warranty issues!

We have multiple pieces of their products and are truly satisfied with their serviceability.

Away products and customer service are amazing! I had a broken zipper after several years of great use, and Away fulfilled their lifetime warranty promise immediately without any hassel!

Well organized process, easy to file a claim, quick resolution.

So happy the warranty provided for a replacement which arrived 2 days ago. Thank you!

Excellent customer service. Shipped the luggage right away once a color was picked.

Our carryon bag handle broke on the subway on our way to the airport returning from a trip. I initiated a chat with the company’s chat bot and was immediately transferred to a real person. Even though this item was a gift and the original order was unable to be found, the company processed a free repair kit which arrived in 5 days and was easy to install.

The fact that they replaced my bag after owning it for several years! And it was such a quick and easy process!

Amazing experience. Took a picture of my broken zipper and had a r response within a few hours that it was being replaced!!! Love my Away bags. My 4th one, I have different styles.

My warranty claim was easy and fast, and my associate was kind and helpful. I received my new suitcase quickly, and am very happy with my Away experience.

Amazing customer service/warranty experience. The company lives up to its warranty promises. That is rare to find. I have told multiple people about my experience and will continue to buy and recommend Away products!

Away sent a replacement luggage right away. Thank you!

My claim was denied twice before it was finally approved. This was despite what the warranty said was covered.

I didn’t ask for wheels. I was promised a new suitcase life time warranty. I am NEVER buying another Away suitcase and will be sharing with my friends that the product guarantee is fraudulent.

Responds right away to resolve the issue!