Away Reviews 

Great customer service, quick response to request for replacement, fast shipping

I had an issue with a zipper that split on a bag and the away team looked at the picture and immediately sent me a replacement. That’s what I call service and they stand behind their guarantees.

Always have loved the bigger carry on, it’s gotten me through so so many trips, and was still sturdy! Customer service is always so helpful and amazing!

Great experience.

Once I submitted my request for a warrantee repair, it was handled very quickly. I have received the replacement handle and will have it fixed asap. TY Away.

Away always comes through! I've been a customer since 2020 and I love their luggage. When my trolley got bent they just sent me a brand new replacement. Hands down the best customer service and best luggage ever.

The most helpful, efficient, and generous customer service I’ve ever experienced. I damaged my suitcase and without any questions asked they sent me a new one. Loyal customer for life here!

Prompt reply to my warranty claim. Sent pictures and new handle showed up a few days later.

My family has 9 pieces of Away luggage. It’s a bit pricey but you get what you pay for. The airline wreaked havoc on a suitcase last week and the Away warranty resolved it without delay. Worth every penny.

AWAY replied to my claim very quickly and sent a replacement part within 1 day of my claim submission which showed great customer service. Unfortunately, they sent the wrong part so I had to reach back out to have them correct the issue. They replied quickly once again and I hope to have this all resolved soon!

Away has great customer service and backs their warranty, which is welcoming. Theie suitcases are well priced for the quality. I will continue to order from them as needed.
They do not have a dedicated human customer service phone number to call, but you can request to converse with a human through the live chat function.

The customer service portal was very easy to use and extremely responsive. My claim was resolved within 27 minutes of me, submitting it. The warranty is well worth an investment in this product as they really care about making things right!

Best customer service ever. These folks are great, not to mention they sell the best product on the market.

We were in the middle of a 3 week trip when the extention handle on our Away bag failed. Not a critical problem, but certainly not ideal. The bag was slightly over one year old. I filed a claim and provided a short video/picture of the malfunction. Within 24 hours I received a response that our claim had been reviewed and the parts required to repair the handle was not in stock - and therefore they were going to replace the bag. We competed our trip with the handle malfunction. It was manageable. Shortly after we arrived back home our replacement bag arrived. We're very pleased with the quality of the Away products - but this demonstration of excellent customer service exceeded our expectations. Thank you, Away!!

easy frictionless transaction, away lived up to its promise

Great customer service and response time. I appreciate that the company stands by their product. I will be ordering another soon.

The best experience

Smooth easy process to submit warranty request & fast service!

Luggage’s zippers broke while traveling almost 2 years later and Away backed their warranty as promised. Slight inconvenience, but the warranty made up for it.

Took care of the issue as the warranty promised and quickly resolved.