Away Reviews 

The warranty department was fast and very helpful. I uploaded pictures and explained what was going wrong and they sent me out parts that were at my house even before I got home from my trip. Thanks

Quick reply and repair response to fix my issue. Excellent

Great quick response to the problem I was dealing with.

I was able to get a new lock after I lost my lock on my last trip. Was very gracious and sending me it quickly. I am very appreciative. They listen, didn’t make it hard, reacted, and sent me a new lock all in a short time.

I had an issue with a broken zipper on my Away luggage and contacted customer service to request a replacement. The process was incredibly easy and straightforward. I received a confirmation email with the details for review, and once everything was confirmed, Away quickly sent a replacement. I received my new luggage in less than a week! I was very impressed with how simple and efficient the entire process was and would definitely recommend Away for both their luggage and excellent c

I submitted a claim about the zipper tearing away from my suitcase. I quickly received a reply that a replacement was on the way. The process was so easy, and the level of customer service exceeded my expectations. I am very grateful!

so responsive and fast in replacing my suitcase! thank you away, this was a great experience.

Away luggage company used to be an AMAZING company with excellent customer service. A soon as they started getting bigger you can’t even speak with a live rep anymore. I can see why people are starting to go to other brands. I rather pay more money and get better service that less and get crappy service. Never again will by from this company.

Away's warranty service is always smooth and easy. We love the luggage and added additional pieces to our family this year!

I had a crack in my suitcase and they sent me a replacement within 2 weeks of filing the damage claim!

Excellent product, warranty and customer service.

Every time I have had to contact Away customer service for a warranty issue, I am more impressed than the last. Their ability to find old order information is incredible. They quickly and efficiently resolve concerns and have always taken care of me. Any time I know someone looking for new luggage, I always recommend Away, not only for their quality of product but their impressive and amazing customer service.

Easy to use!

I bought my suitcase in 2018 from Away because they had their forever warranty. In 2026 when I tried to make a claim on this warranty they told me that I didn't qualify for it (they changed their terms and tried to claim they only covered manufacturing defects, which is VERY different than the terms of their original warranty) and gave me a coupon for 30% off a new suitcase. I had to push back in email at least five times and make a complaint on the Better Business Bureau before they decided to honor their warranty. They ended up honoring the warranty. I'm upset that it took so much effort but I'm glad I got my suitcase. Four Stars

My experience with this company was the best. I have been a costumer for 10 years or more and I have to travel recently and requesting the replacement for some parts of the luggage was the easiest thing. Thank you Away.

AWAY’s customer service is top notch. Every claim we’ve filed has been covered promptly.

Very easy to deal with and a no questions asked free replacement service. The case I wanted was out of stock for a month but as soon as it was back in stock I received it within 24 hours

Quick, friendly service! The ease and speed of using my Away warranty were great. I’ve recommended Away to 10 people in the past week based on my warranty experience.

While I was traveling, the zipper on my suitcase broke, leaving a gap in it. I used the online chat to request a new suitcase (to be sent RUSH to the Airbnb I was staying at), and it arrived on time. The process was easy and efficient!

The warranty is the best part of purchasing from Away!