The adviser I was emailing, Carl Searles, was excellent. He replied so quickly, explained things for me, then chased up another department for me straight away. I will say I am rather annoyed that... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had some issue with my car which is booked in at a vw/audi specialist to get the warrenty work done my customer service and case handler is Syed hasnen and he went above and beyond to get my claim d... See more
Company replied
I bought a 3yr extended warranty with Autoguard nearly 2 years ago and I have made use of their service twice now. On both occasions, my expectations have been surpassed. The key things... See more
Company replied
Had my water pump fail on my Golf R, so contact my Autoguard Warranty to start a repair took 4 days for the whole process from start to finish including the repair (New Water Pump & Thermostat) from V... See more
Company replied
Company details
Written by the company
Autoguard Warranties Ltd is a business to business provider of extended warranty and insurance services to motor dealerships. We take care of the financial liability a motor dealer has when they sell a used vehicle, in addition to creating upselling opportunities that benefit both dealership and customer alike.
Contact info
Building 5, GU16 7ER, Camberley, United Kingdom
- 03432 271 499
- admin@autoguardwarranties.com
- www.autoguardwarranties.com
3.9
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 1 week
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They just wanna reject everything seems…
They just wanna reject everything seems really helpful on the phone but nothing comes of it clearly states they cover water pumps they just not interested
22 May 2026
Unprompted review
Reply from Autoguard Warranties Ltd (United Kingdom)
Hi Ash,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
If you'd like for us to look further into this, please let us know your vehicle registration.
Kind Regards,
Autoguard Warranties
Absolute bunch of scammers DO NOT USE…
Absolute bunch of scammers DO NOT USE THIS COMPANY there warranties are useless.
Really not worth the money you pay ripped me off and will not help or reimburse my the money they have conned me out of.
Avoid at all costs.
Find a company that actually works with you not against you.
20 May 2026
Unprompted review
Reply from Autoguard Warranties Ltd (United Kingdom)
Hi Paul,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
If you'd like for us to look further into this, please let us know your vehicle registration.
Kind Regards,
Autoguard Warranties
A great service and support from AUTOGUARD
I had a great experience with AUTOGUARD following an issue where my car dealership forgot to register my warranty package. AUTOGUARD (and the dealership) were extremely helpful throughout the whole process backdating my warranty to ensure my claim could be processed fairly.
They fully covered the cost of a water pump failure, including both parts and labour.
It's refreshing to deal with a company that genuinely looks after it's customers and honours its commitments. Based on my experience I would highly recommend AUTOGUARD for their excellent service and support.
14 May 2026
Unprompted review
Reply from Autoguard Warranties Ltd (United Kingdom)
Thank you for your 5-star review, Rod!
Great experience with Ash
Spoke on the phone with an employee called Ash, he was dead helpful and informative. Made the experience very pleasant
14 May 2026
Unprompted review
Reply from Autoguard Warranties Ltd (United Kingdom)
Thank you for your 5-star review!
Highly recommend.
I have ran into a couple of issues with my Audi S5 which were sorted via Autoguards warranties and saved me so much headache. I would highly highly recommend.
1 May 2026
Unprompted review
Reply from Autoguard Warranties Ltd (United Kingdom)
Thank you for your 5-star review!
Refusing too let me claim for my water…
Refusing too let me claim for my water pump I know the Cambelt wouldn’t of been covered but the water pump is but still got declined
8 May 2026
Unprompted review
Reply from Autoguard Warranties Ltd (United Kingdom)
Hi Hannah,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Your recent repair request was declined as the fault was traced to a leak. Leaks and seal failure are specifically excluded within your Plan, which is why this repair was not covered.
We understand this can be frustrating, but we aim to be clear and transparent about what is included within the plan.
Each repair request is reviewed on a case-by-case basis, so should you have any questions or concerns in the future, please do get back in touch.
Kind regards,
Autoguard Warranties
Reply from Autoguard Warranties Ltd (United Kingdom)
Thank you for your 5-star review, Paul!
I received excellent service today
I received excellent service today. Declan approved a repair request for me very quickly and explained the process to me in a clear and professional manner. The prompt response to my request has saved me a lot of stress.
5 May 2026
Unprompted review
Reply from Autoguard Warranties Ltd (United Kingdom)
Hi Max, thank you for your 5-star review! We are glad that Declan made the process simple for you!
Reply from Autoguard Warranties Ltd (United Kingdom)
Hi Tihomir,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Your recent repair request was declined as the fault was traced to a leak. Leaks and seal failure are specifically excluded within the Premium Plan, which is why this repair was not covered.
We understand this can be frustrating, but we aim to be clear and transparent about what is included within the plan.
Each repair request is reviewed on a case-by-case basis, so should you have any questions or concerns in the future, please do get back in touch.
Kind regards,
Autoguard Warranties
Impossible to get ahold of
Impossible to get ahold of. They have a million different people to pick up the phone to take your number and name to call back but no one to talk to for submitting a claim. It's been an hour since I've left my information with them and they haven't called me back. I've called them 15 times in the meanwhile and have gotten someone different each time just to take my name and number. Terrible customer service.
29 April 2026
Unprompted review
Reply from Autoguard Warranties Ltd (United Kingdom)
Hi Ryan,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
If you'd like for us to look further into this, please let us know your vehicle registration.
Kind Regards,
Autoguard Warranties
I bought the car 2 months ago
I bought the car 2 months ago. Trying to find a garage to fix my car . They don’t cover for problems that were already diagnosed in the car before I buy it . They don’t cover nothing. I feel unsafe to drive my car and I can’t afford to fix these problems. I suppose to have guarantee for my car . All lies . The problem was in the car . I found it out in motorway when my car wasn’t stable and the brakes make a big noise all the time .
29 April 2026
Unprompted review
Reply from Autoguard Warranties Ltd (United Kingdom)
Hi Jorgestjan,
Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience.
After reviewing your repair request, it has been declined as the issue with the shock absorbers has been identified as a leak, which falls outside the coverage of your Repair and Maintenance Plan. Full details of these exclusions can be found on page 10 of your handbook.
Additionally, the concerns raised regarding the brake system (discs and pads) relate to components that are classified as consumable items. These are specifically excluded under the terms of the plan, as outlined in the same section of the handbook.
With regard to the front suspension arm showing excessive play, this is typically caused by worn or damaged components such as rubber bushings, failed ball joints, or impact-related damage (e.g., potholes). These issues are also not covered under the plan.
We understand that this outcome may be frustrating, and we aim to be as clear and transparent as possible about what is and isn’t included in your coverage.
Please note that all repair requests are assessed on a case-by-case basis. If you have any further questions or would like clarification, we encourage you to get in touch.
Kind regards,
Autoguard Warranties
Excellent work done.👍👍
12 December 2025
Unprompted review
Reply from Autoguard Warranties Ltd (United Kingdom)
Thank you for your 5-star review, Morgan!
Misleading and deceptive company
I’m disappointed with Autoguard Warranties. I purchased their premium warranty in good faith, and they were fully aware of my car’s age and mileage at the time of sale. However, when I needed to make a claim, it was declined based on those exact factors.
This feels extremely misleading. If my vehicle didn’t meet the criteria, that should have been made clear before I paid for the policy. Instead, I’ve been left out of pocket with a warranty that doesn’t deliver when it matters.
Overall, I feel misled and would not have chosen this warranty had I been given the full picture upfront. I would not recommend.
21 April 2026
Unprompted review
Reply from Autoguard Warranties Ltd (United Kingdom)
Hi Jay,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
If you'd like for us to look further into this, please let us know your vehicle registration.
Kind Regards,
Autoguard Warranties
Autoguard warranties great
Autoguard warranties great, they have an app which is easy to use. Paid out in quick time
24 April 2026
Unprompted review
Reply from Autoguard Warranties Ltd (United Kingdom)
Thank you for your 5-star review, Raj! If you haven't already, we would greatly appreciate it if you could rate our App too!
Waste of money
Don’t waste your money the list of exclusions and reasons you are not covered are very long
23 April 2026
Unprompted review
Reply from Autoguard Warranties Ltd (United Kingdom)
Hi Phil,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
If you'd like for us to look further into this, please let us know your vehicle registration.
Kind Regards,
Autoguard Warranties
Excellent service and highly recommended!
I’ve never purchased a warranty before but I have to say I was very impressed by the business during a recent claim! I had a claim approved that my garage said was normally excluded by other providers! The staff were very helpful during a call and I was over the moon when my claim was approved as it saved my a fortune…money I didn’t have! Therefore I would highly recommend this business!
21 April 2026
Unprompted review
Reply from Autoguard Warranties Ltd (United Kingdom)
Thank you for your 5-star Review, Jonny!
fast response
fast response, helpful staff and all the information needed
27 April 2026
Unprompted review
Reply from Autoguard Warranties Ltd (United Kingdom)
Thank you for your 5-star Review!
This company treated us very badly
This company treated us very badly. 2 people over 77, left not knowing how to get home, over 130 miles away with a broken down car. No good advice, only jargon which we didn't understand. Very bad, do not use them.
20 April 2026
Unprompted review
Reply from Autoguard Warranties Ltd (United Kingdom)
Hi Susan,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We’re very sorry to hear about the situation you found yourselves in, especially being so far from home.
This is certainly not the level of service we aim to provide. We understand how important it is to offer clear, supportive guidance, particularly in difficult circumstances, and we’re sorry if our communication fell short or was unclear.
We would really appreciate the opportunity to look into this further and understand exactly what happened, so we can address any issues and improve our service.
If you would like to, please contact us directly with any additional information, and we’ll do our best to assist.
Kind Regards,
Autoguard Warranties
Declined as you said it isn’t covered…
Declined as you said it isn’t covered but it’s literally listed as covered
22 April 2026
Unprompted review
Reply from Autoguard Warranties Ltd (United Kingdom)
Hi Kyle,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
If you'd like for us to look further into this, please let us know your vehicle registration.
Kind Regards,
Autoguard Warranties
Unbelievable brilliant company...don't…
Unbelievable brilliant company...don't expect it these days...polite well mannered, clear communication..on the ball from the start...very helpful paid what they said without hassle...definitely 5 star company
9 April 2026
Unprompted review
Reply from Autoguard Warranties Ltd (United Kingdom)
Thank you very much for the 5-star review, Ian!
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