Autoglass® Reviews 

149,357
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 13,838 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently discuss the exceptional quality of the staff, describing individual technicians as polite, friendly, and extremely professional during home visits. Consumers appreciate that appointments are very straightforward to arrange, with clear updates, helpful reminders, and smooth overall coordination from start to finish. However, some customers also noted occasional challenges with scheduling delays and frustratingly long phone wait times when trying to reach support. A few people additionally mentioned experiencing frustrating setbacks, such as needing multiple repeat appointments or encountering unexpected product issues before the job was fully resolved.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting fast scheduling and friendly... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the technicians as extremely friendly,... See more

Booking process

Customers had positive experiences with booking_process, highlighting the overall simplicity and efficiency... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a high level of disagreement regarding their... See more

Quality

Consumers find quality to be ambiguous, experiencing a wide split in satisfaction. Many reviewers praised the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Plenty of appointment times available, so I could choose the best for me. The convenience of a fitting location was fantastic, saved me having to drive to a depot so I didn't lose work time. The tec... See more

Rated 5 out of 5 stars

Sadly I had to have my windscreen replaced twice in a month due to poor road conditions but each time auto glass did a fantastic job to replace it. Dominic was courteous informative and efficient. T... See more

Rated 5 out of 5 stars

Had my windscreen replaced by Autoglass. From making one call everything was dealt with from taking Insurance details and a date when it was being replaced. On the morning of the repair Stuart th... See more

Rated 5 out of 5 stars

I spoke with Ryan who was completing a job on a customers car. This was in the Car Park at Epsom Golf Club. I had a few minutes before my tee time and I asked for his advice about a small problem rega... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

149K reviews

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4.5

All reviews

(149,357)

13,268 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

After 5 appointments windscreen fitted…

After 5 appointments windscreen fitted with fingerprint marks on my liner and excessive silicone on my trim, rude fitter did try to blame the silicone was all ready on my trim

15 August 2026
Unprompted review
Autoglass® logo

Reply from Autoglass®

We're very sorry to hear about the issues experienced during your time with Autoglass® and we appreciate you bringing this to our attention.

If you wish to discuss the matter further and allow us to investigate, please send your job number along with any additional information to our Customer Service email below:

customer.services@autoglass.co.uk

Thank you,

Autoglass®

Rated 5 out of 5 stars

Great service

The service was gret. I didnt have to contact my insurers as they did it for me. Their websit was easy to follow. It was fixed with a friendly and very professional technican

15 August 2026
Rated 5 out of 5 stars

Helpful website and easy to navigate

Helpful website and easy to navigate
Once booked was kept informed and given
Reminders about appointment.
Technician informed me when he was on way and time he would arrive.
He was polite and explained what was going on and cleaned up after he finished

14 August 2026
Rated 5 out of 5 stars

I spoke with Ryan who was completing a…

I spoke with Ryan who was completing a job on a customers car. This was in the Car Park at Epsom Golf Club. I had a few minutes before my tee time and I asked for his advice about a small problem regarding access to my boot. He said no problem and advised me that my problem was probably a fuse. He was a nice guy and pleasant to talk to. I hope Autoglass appreciate him as an employee. He was a good ambassador for Autoglass.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant team at auto glass

Brilliant team at auto glass
The technician that carried out the job was friendly and good at his job, cleaning up after himself and making sure I was happy with the work carried out.

14 August 2026

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