Great parts for a great price. Let down by Evri courier service. The first shipment was returned for an unknown reason. The replacement order was missing parts. The extra parts arrived the next day by... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unexpectedly my car failed MOT on one shock absorber on a car with air suspension. Mechanic priced an OE replacement at over £700. Autodoc supplied a Ridex branded pair for much, much less. They look... See more
Company replied
Well, they are sending your parts quickly, occasionally get it wrong bug you get refund. Them are still missing a lot of parts like some basic lower rear arm screws but overall they are doing OK!
Company replied
I made 2 orders 1 arrived next day, no complaints! The other was split into 2 orders and arrived 4 and 5 days later. The first order which was a contitech timing belt and water pump cost me 1.99 deli... See more
Company replied
Company details
About AUTODOC - Great Britain
Written by the company
AUTODOC is the no.1 online car parts shop in Europe. We share your passion for cars and help you save money on car repairs.
Autodoc App
Autodoc Site
Autodoc Club
YouTube
What we are known for:
Our customer-focused approach. Our support team is made up of qualified professionals who speak 23 languages and are always ready to help in any way they can.
Market scale and scope. In the 17 years we have been on the market, we have acquired 13 million satisfied customers in 27 European countries. We ship over 35,000 orders a day.
Our product range. We offer over 4 million products for more than 166 car brands from world-renowned manufacturers.
Affordability and cost benefits. AUTODOC is an online platform with fair prices and a variety of special offers and sales.
Multi-platform services. Customers can search for car parts quickly and easily using both the website and app. See for yourself how cost-effective and convenient the process of purchasing car parts can be.
Expertise in car repairs. You can find more than 3,000 car part replacement tutorials on our YouTube channels.
Contact us
FAQ
Contact info
United Kingdom
- trust@autodoc.co.uk
- www.autodoc.co.uk
4.2
Great
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from AUTODOC - Great Britain
Hello!
Thank you so much for your positive rating ⭐ We’re really happy that you’re pleased with your purchase and our service. We’d be glad to help you find the right car parts anytime 🚗💨
Best regards,
AUTODOC Team
Bought a bunch of stuff
Bought a bunch of stuff, wiper blades are not compatible. Sellers fault not mine. How is it i have to pay to return? Probably shipping cost more than blades worth
1 August 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello David!
We regret you faced any inconveniences.
Kindly note the registration number doesn't guarantee compatibility with your car.
We strongly suggest you always check OEN references in the product's description.
Or we can do this for you, we are always happy to help with the selection of the best spare parts.
Please, feel free to contact us at trust@autodoc.co.uk if you need any assistance.
Best Regards, AUTODOC Team
Reply from AUTODOC - Great Britain
Hello!
Thanks for your wonderful feedback 🙌 Your opinion means a lot to us, and we’re happy to hear that your order met your expectations 📦✅
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello!
Thank you so much for your positive rating ⭐ We’re really happy that you’re pleased with your purchase and our service. We’d be glad to help you find the right car parts anytime 🚗💨
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello,
Thanks for your trust and positive feedback! We always strive to achieve the highest standards of service and quality 🔍✅
Best regards,
AUTODOC Team
Great choice of products
Great choice of products, most at a much lower price than my local motor factors.
If your not in a desperate rush for the items ( generally most items take a week to arrive from Germany) and if you can plan your repair or service around this, then Autodoc is the way to go for quality parts at a great price.
Autodoc is always my first choice when looking for parts for cars in my workshop.
Always a positive experience.
30 July 2026
Reply from AUTODOC - Great Britain
Hi!
Thank you for your feedback 💬 It’s important to us that every order is a positive experience for our customers✨🚗
Best regards,
AUTODOC Team
Great product ordered 10am on a monday…
Great product ordered 10am on a monday part arrived 11an Thursday
30 July 2026
Reply from AUTODOC - Great Britain
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
AUTODOC Team
all round good you know you will get the right part for your car
good service quick delivery
28 July 2026
Reply from AUTODOC - Great Britain
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
AUTODOC Team
good product
28 July 2026
Reply from AUTODOC - Great Britain
Hello!
Thank you for your feedback 💬 We really appreciate your high rating ✅ We’ll keep improving our service and products to earn your full trust 🌟🕊️
Best regards,
AUTODOC Team
Ordered 400+ GBP of goods to fix up my…
Ordered 400+ GBP of goods to fix up my car received about half - had to order from several other places to get the remaining bits.
Invoices said 15kg shipped . Evri shipping labels say 9kg. The bits missing add up to 6kg.
Autodoc insisting that as I received the 9kg I've got the whole order and have tried to push that as evidence in their favour.
Issued and won successful section 75 via my credit card for only the value of the missing items -so I've paid fairly for what I received.
After much fighting and complaints
Got written admission from autodoc that their warehouse screwed up.
3 months later I've received unsolicited contact informing me of debt collection from autodocs collections team and after a cease decist asking them to speak to visa and not contact me on the matter. Now threatening an external agency all because once again don't want to look at the evidence provided.
They really know how to do customer service this lot.
Despite them having a good selection and good prices I will scrap the car before I use autodoc again
This Experiance has in all been quite traumatic given it was supposed to be a simple brake change if I was less experienced in dealing with conflict I might well have rolled over with the language and timing of their threats.
-but on a positive to give the trust pilot team at autodoc their due - they seem to be the only ones in the company with good comprehension and reasoning skills hence why I'm back here. Regular customer services are just computer says no.
Recommend you film your self opening sealed boxes if you dare take a chance on the roulette wheel of customer service.
26 May 2026
Unprompted review
Reply from AUTODOC - Great Britain
Dear Terry!
Thank you for contacting us again.
We are truly always interested in a fair solution.
It looks like your case was not fully resolved.
Your request has been forwarded to our quality control department and will be reviewed as soon as possible.
We will definitely contact you and look forward to hearing from you.
If you have any questions, please contact us at trust@autodoc.co.uk. Best regards, Your AUTODOC Team.
good product but required a patch lead
good product but required a patch lead, not explained when i wanted advice
29 July 2026
Reply from AUTODOC - Great Britain
Hello Richard!
Sorry to hear about your experience.
Please contact us at trust@autodoc.co.uk with details of the issue you are experiencing if you still need assistance.
We'll be glad to sort everything out for you.
Best Regards, AUTODOC Team.
Delivery is a bit quicker ( but why is…
Delivery is a bit quicker ( but why is it still so expensive if its UK based). But the staff are very helpful.
31 July 2026
Reply from AUTODOC - Great Britain
Hello Wayne !🌟
Thank you for your feedback.
For orders of £130.00 or more delivery is £1.99.
Have a nice day!
Best regards, AUTODOC Team🚙💨
crazy delivery timescale
ordered parts and tracking says delivery not expected until 10 days after order. Nothing on site that the stock was not in UK. Car offroad until parts arrive.
This is ridiculous and will never use again. Should have paid slightly more for next day from EuroCarParts. And don't get me started about Evri as a courier service.
31 July 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hi David!
We sincerely regret that the delivery took longer than expected and caused inconvenience. Order processing usually takes 1-2 business days, and delivery to the UK - 3-4 business days. Sometimes delays occur due to overloaded couriers or international logistics, but we do everything possible to speed up the process.
If you have questions or need help , please write to us at trust@autodoc.co.uk with order details. We are happy to help and hope to restore your trust!
Regards,
AUTODOC team
Impressive
Very impressed with the whole process, from finding the part you need,to it arriving at your door
31 July 2026
Reply from AUTODOC - Great Britain
Hello, dear customer!
Thanks for the high rating 💪 It’s important to us that every purchase is fast, convenient, and smooth 🚗💨📦
Best regards,
AUTODOC Team
I got exactly what I ordered.
I got exactly what I ordered.
Delivery about a week but not bad considering it came from Germany
31 July 2026
Reply from AUTODOC - Great Britain
Hello Roger Garrett-Brown!
Thank you for your positive feedback! We’re delighted to hear that you received exactly what you ordered and that you were satisfied with your purchase.
We would also like to inform you that we are an international company based in Berlin, Germany. Our orders are dispatched either from our warehouse in Germany or, depending on stock availability, from our Poland warehouse, as indicated on the invoice.
Thank you for your understanding regarding the delivery time. We truly appreciate your support and look forward to serving you again in the future!
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
AUTODOC Team
Be VERY VERY careful when ordering.
This is an edited review because my first one was less favourable due to me getting the wrong parts then finding out that returning them would cost as much as the parts itself.
I was contacted directly by Autodoc who clearly explained that whilst they have my vehicle details, manufacturing differences occur model to model and as such parts may be listed for your vehicle but they have alternative ones too. I am not a mechanic so found the parts I thought were correct and ordered them then handed them to my local mechanic to fit. BEWARE, I WAS WRONG. I needed two track rod ends so ordered them. The automatic selection page said they were suitable for my car. I was not aware there were 2 types for my car but only one would fit. I had ordered the wrong ones. As soon as the mechanic opened the boxes he called me and told me they were wrong. To return them to Berlin, cost almost exactly what I paid for them, hence my less favourable review. . BE VERY VERY CAREFUL WHEN ORDERING and having spoken directly with Autodoc I am now aware that if the part is needing checked before purchase they will reply to any potential order before purchase if you pass them your VIN number for an exact parts replacement. This matter has now been resolved with Autodoc, who I can honestly say took this matter seriously and I am impressed with how they handled the enquiry. I would just like to repeat, check the parts very carefully before ordering and if not sure, send them your VIN number,it will save you and them a lot of trouble.
I have only recently started using Autodoc and have purchased brakes/disks/ pads/ service kits and suspension components for my vehicle and my daughter's and other than this hiccup, everything has been great quality and price. I will continue to use them.
16 July 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Colin Hunter!
Thank you for taking the time to share your review and for your thoughtful feedback. We're really pleased that we were able to resolve the matter to your satisfaction and that our team could assist you throughout the process.
We also appreciate you highlighting the importance of checking compatibility before ordering. Providing a VIN number before purchase is indeed the best way for us to verify the correct part and help avoid any unnecessary issues.
It's fantastic to hear that you've been happy with the quality and value of the brakes, discs, pads, service kits, and suspension components you've purchased for both your vehicle and your daughter's. Your continued trust and support mean a great deal to us, and we look forward to serving you again in the future. Safe motoring!
Best regards,
AUTODOC Team
beware of 174812069false delivery dates…
I have bought 4 items ,all had delivery date next day after purchase, out of all the options available on autodoc I have chosen this ones , they were more expensive than others, because I needed them urgently.
All the parts were showing as in stock,4 days the parts were not even dispatched yet, i have contacted autodoc with no success, at first they tried to say that it was not next delivery , after i showed them proof I was told that one of the items was not in stock and needs to be shipped from Poland, when I asked for a refund i was told i have to wait for the courier to attempt a delivery and to refuse the parcel, bare in mind the item is not even in UK .
28 July 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Beldean Roxanndra!
Thank you for sharing your feedback.
We sincerely regret the inconvenience and frustration you experienced regarding the delivery time and communication about your order. We understand that when parts are needed urgently, accurate delivery information and timely updates are extremely important.
We would like the opportunity to review the details of your order, including the availability information, delivery expectations, and the communication provided regarding your request.
Our Quality Control Manager will be contacting you shortly to personally review your case and assist you further.
Thank you for bringing this matter to our attention. We appreciate the opportunity to investigate your concerns and work towards a suitable resolution.
Best regards,
AUTODOC Team
Great parts for a great price
Great parts for a great price. Let down by Evri courier service. The first shipment was returned for an unknown reason. The replacement order was missing parts. The extra parts arrived the next day by DPD express delivery. Thank you!
28 July 2026
Reply from AUTODOC - Great Britain
Hello!
Thank you for your feedback 💬 We really appreciate your high rating ✅ We’ll keep improving our service and products to earn your full trust 🌟🕊️
Best regards,
AUTODOC Team
Well thought out website
Well thought out website. Reliable delivery and everything in one place at a good price.
27 July 2026
Reply from AUTODOC - Great Britain
Hello!
Thanks for your wonderful feedback 🙌 Your opinion means a lot to us, and we’re happy to hear that your order met your expectations 📦✅
Best regards,
AUTODOC Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.