Auger Reviews 

774
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and engineers for being extremely professional, polite, and efficient when carrying out complex property repairs. People also genuinely appreciate the clear communication, helpful attitude, and friendly office team that keep everyone updated from start to finish. Consumers consistently highlight that the team leaves work areas exceptionally clean and tidy after finishing the job. Though some reviewers experienced issues with slow response times, delayed callbacks, and frustrating insurance claim handling processes. A few people also mentioned long waiting periods for follow-up visits, lack of communication after initial inspections, and unresolved problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the professional and... See more

Service

Reviewers highlight positive aspects of service, noting that the drainage and repair work was completed... See more

Customer service

Consumers find customer service to be positive, highlighting prompt communication and helpful support from... See more

Claim

Reviewers express mixed feelings about claim experiences, with some consumers praising the professional staff... See more

Response time

People report ambiguous experiences with response time, as some reviewers praise the speedy service, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ryan from Auger came out following a repot from our water company that we had a leak. On investigation he found no leak on our incoming supply pipe but did find the the recently installed meter had... See more

Company replied

Rated 5 out of 5 stars

From start to finish, everything about my dealings with Auger has been first class. I initially chatted with two colleagues working at my neighbours and was so impressed from that chat I rang up to f... See more

Company replied

Rated 5 out of 5 stars

Was kept informed of the details of the work, the staff at the office are really pleasant and efficient. The work was completed quickly and professionally by Gareth and Nicholas and area left clean an... See more

Company replied

Rated 5 out of 5 stars

Totally professional staff, dealt with the replacement of my water main service pipe via my insurance. Kept updated throughout the process, dealt with County Council, completed the work to a high st... See more

Company replied


Company details

  1. Home Insurance Agency

Information provided by various external sources

Auger is an independent specialist serving the insurance industry for drainage and water mains claims across the UK


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

774 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(774)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can recommend this company on my…

I can recommend this company on my recent experience. The whole process went smoothly as it should. Wayne and Archie who carried out the repair 5 stars and David who did initial survey. First class service from Auger.Highly recommended.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional. Kept me up to date all the way through. Quick response and appointment. Job done to a high standard. Absolutely outstanding all round.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

My building insurance arranged…

My building insurance arranged everything with Auger. They came out in less than a week and did a great job. As a bonus, they assessed previous quotes I had paid for after an inspection with another company and advised my insurers to reimburse me the money I had already paid.
Finally, every person I spoke to over the phone was very helpful and super friendly.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Fixing External Leak

We booked in Auger to come and fix an external leak in the front garden of our property. Jerome the engineer was punctual, friendly, polite and professional. He clearly explained how he had fixed the leak. Although Auger aren't cheap, they did provide us with an excellent service.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Satisfaction!

We had some work completed last year to remove root growth from our sewer pipes. Regrettably there was a further problem with the repair. The Auger Engineer came again and completed the repairs. We were kept informed all of the time and shown the problem and the correction by camera. The efficiency of any company can be measured by how it reacts to problems. In this case I’m delighted with Auger.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Fast service.

Fast service, very friendly customer services, very helpful & respectful ☺️ the young man who came to fix the leak was really helpful & did a wonderful job 👍

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

I had a very long and complicated issue with a leak under my house. Auger were excellent in identifying the problem, suggesting solutions, and getting the job done. Everyone who came to my house and on the phone were professional, polite and knowledgeable. I was very happy with the service.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Really helpful company

Really helpful company, very knowledgeable and helped me claim through my insurance. Although I’m still waiting the water company to come out check these new water meters for a leak. I suspect if I have to give Auger another call for help they will be there to support me

14 March 2025
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING!

Cannot fault Arger at all! Not a negative word to say about them in facteverything positiveI would even go as far as to say positive A+ Arger has been the most professional and efficient company I've had to date! Get me updated every step of the way, works carried out were above and beyond! Absolutely perfect!

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Helpful, friendly and professional

Polite, friendly, informative and got the job done without fuss. All staff relaxed, friendly, helpful and professional. A really easy, positive experience.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Explained exactly what was going to happen. Drains cleared and issue resolved during he first visit.

7 January 2025
Unprompted review
Rated 5 out of 5 stars

Extremely pleased with the service…

Extremely pleased with the service provided by Augur following the discovery of subsidence at my property due to leaking drains. I was given an appointment for a drain survey within a few weeks of speaking with the insurance company followed by a detailed report of the problems identified and a timetable for the proposed work. Once work began I was impressed with the courteous, professional approach of the repairmen and the care given to restore my property back to its original state. Minimal disruption and left my drive clean and tidy. Highly recommend.

5 March 2025
Unprompted review

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