Audley Travel Reviews 

4,989
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 580 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the meticulously planned itineraries, exceptional local guides, and the seamless organization of their dream holidays across the globe. Customers consistently appreciate the completely stress-free booking process, noting that specialists listen closely to their preferences and provide attentive support throughout their entire journeys. However, some reviewers were not happy with communication issues, noting a lack of responsiveness and delayed replies regarding their scheduled appointments. A few other people also felt that the overall level of service fell short of expectations, experiencing organizational difficulties and feeling that initial promises were not fulfilled.

What people talk about most

Holidays

Consumers find holidays to be an overwhelmingly positive and unforgettable experience. Reviewers frequently... See more

Staff

Clients share positive opinions on staff, noting their exceptional knowledge, responsiveness, and attention... See more

Service

Users describe positive interactions with service, highlighting that specialists listen carefully to their... See more

Location

Reviewers highlight positive aspects of location, frequently praising the wonderful choices of destinations... See more

Booking process

Reviewers mention positive feedback about the booking process, describing it as seamless, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing Trip to Borneo.Our agent Charlotte planned everything in detail. Accommodation was great and drivers etc were all on time. We would never have been able to plan such a detailed itinerary on ou... See more

Rated 5 out of 5 stars

Went on safari in Kenya and then on to Zanzibar for my 40th birthday so really wanted something special and I'm so glad I went through Audley. From the moment we caught our plane out to the moment we... See more

Company replied

Rated 5 out of 5 stars

Laura Coughlin curated the most memorable trip to Tanzania. Every detail was thoughtfully planned making our entire experience seamless. Every lodge and camp was exceptional and we felt truly welco... See more

Company replied

Rated 5 out of 5 stars

Audley were outstanding, we felt so ‘looked after’ for the booking process, the pre-trip check in, whilst we were away and when we got back. Booking through Audley made our trip feel extra specia... See more

Company replied


Company details

  1. Cultural Tours Provider
  2. Boutique Hotel
  3. Cruise Travel Agency
  4. Tour Agency
  5. Tour Operator
  6. Travel Agency

About Audley Travel

Written by the company

We’re experts in individually designed travel, creating meaningful journeys in more than 80 destinations across all seven continents. We’ve spent nearly 30 years building trips around what you want to see and how you want to feel, where you define every aspect. We’ll put you in the hands of a dedicated destination specialist, someone who knows where you’re headed because they’ve been there themselves. They’ll plan your trip down to the finest detail, choosing experiences that call to you and introducing you to local guides who are top in their field. Because we know that the best way to see the world is your own.

Why journey with us?

Written by the company

A trip as individual as you
Your ideas, our intuition. The two come together to create a journey that’s uniquely yours.
A dedicated expert, from start to finish 
From your starting conversation, your specialist is the expert you can rely on at every step.
Meaningful experiences, real connections
If you have a particular passion, we’ll find ways for you to explore it, accompanied by guides who’ll bring everything to life.
The travel experts you can trust
We put the same emphasis on taking care of you while you’re away as we do on creating your trip, and we're there for you 24/7.

Contact info


4.8

Excellent

TrustScore 5 out of 5

5K reviews

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4.8

All reviews

(4,989)

564 reviews in the last 12 months

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Rated 5 out of 5 stars

Leave it in the hands of the experts.

This is the 3rd trip I have booked with Audley travel, and they simply are the best. We chose a trip to Florence and Siena with the help of the wonderful Tilly Harris. I was unsure about how much we could fit into 8 days, but with her guidance we had the perfect trip. Booking with Audley takes away all the strain and time of research and hands it to an expert who knows the area, hotels etc. Everything was so well coordinated, we did a number of trips and excursions and it all went like clockwork. Finally the hotels she chose for us were perfect. Can't recommend Audley highly enough.

1 June 2026
Unprompted review
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Reply from Audley Travel

Dear Grace,

Thank you for sharing this wonderful feedback.

We're thrilled to hear that your third trip with Audley was every bit as seamless and memorable as the last. It’s fantastic that Tilly helped you shape the perfect journey and that everything came together effortlessly.

We appreciate your recommendation and hope to assist you again in the future.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Trip of a lifetime

We had the very great fortune of having Amy Waters as our specialist. From the very first call our experience has been amazing. Amy was hugely helpful with the planning of our trip - Singapore 4 days, New Zealand south and north island 5 weeks, the Cook islands 2 weeks and finally Sydney 5 days. It was a big trip with multiple flights, accommodation, trips and experiences, car hire etc etc.
Amy's knowledge of NZ was particularly valuable in guiding us on where we should visit, the types and activities we should book along with how long we should stay in each place.
For a trip almost 8 weeks long, every single element went to plan. I cannot recommend Amy and Audley travel enough. Thank you Amy

1 April 2026
Unprompted review
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Reply from Audley Travel

Dear Darren,

Thank you for sharing this - it’s wonderful to hear.

It's great that every aspect of your adventure unfolded perfectly, from planning to execution. We appreciate your recommendation and will be sure to pass on your kind words to Amy and her management.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

I cannot recommend Audley Travel highly…

I cannot recommend Audley Travel highly enough . We were a bit overwhelmed with the thought of planning our trip to South Africa and a friend recommended Audley Travel to us. We are so glad they did . All the pressure was removed immediately. Andy listened carefully to our hopes and expectations offering advice when needed and then certainly followed through and delivered . We were given digital and written details of all our flights and our daily schedule - even during the course of the holiday we were reminded of flight times and departure gates etc as and when they occurred. To kick start the holiday we received a beautiful gift box from them with each item in the box giving a nod to South Africa ! Use this company - you will not be disappointed

21 May 2026
Unprompted review
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Reply from Audley Travel

Dear Jane,

Thank you for sharing such a fantastic review.

We are so glad we could remove the pressure of planning your South Africa trip and provide such a seamless experience. We appreciate your kind words and hope to help you plan another memorable holiday.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Japan adventure

We had a great trip to Japan organised by Manon@audley. Kept well informed throughout the adventure. We had no hiccups at all and the trip went very smoothly. All the hotels were well chosen and we'd go back next week if we could!

6 May 2026
Unprompted review
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Reply from Audley Travel

Dear Jas,

Thank you for your 5-star review.

We are so pleased to hear that you had such a fantastic Japan trip, and that the planning process was so smooth.

We hope to assist you again in planning another unforgettable adventure in the future.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Fabulous 1st Greece Adventure

Our 1st Adventure to Greece was a fabulous experience in May 2026! It was my first trip with Audley and my friend’s fourth. Every detail, guide, meal, driver, hike, boutique hotel, and “helpful hint” were on point. Guides at ruins were trained and practicing archeological professionals. Meals and Walking Food Tours brought cultural insights. As two mature women traveling abroad, we felt very safe as each step knew our next connection. Eric Carnes used our feedback during the entire planning process to prepare a bespoke itinerary that suited our interests and personalities. Connecting with the people that led our experiences indicates depth of knowledge and professionalism in the Greece Team. That depth balanced with a genuine individual warmth led to many special memories.

9 May 2026
Unprompted review
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Reply from Audley Travel

Hi Janice,

Thank you so much for taking the time to share your kind words about your experience with us. We are so happy to hear that Eric took the time to listen and take your feedback and requests seriously, resulting in a wonderful tailor-made journey for you and your friend!

We will be sure to share your comments with the team, and will be here to help whenever you're ready to plan your next adventure!

Best,
Audley Travel US

Rated 5 out of 5 stars

Down-under experience

The company listened and planned accordingly, all plans then were successful amounting to an exceptional trouble-free holiday

9 May 2026
Unprompted review
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Reply from Audley Travel

Dear David,

We are so glad to hear we planned an exceptional holiday for you!
Thank you for your kind words.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Am amazing holiday

Am amazing holiday, a real lifetime experience. Scott went above and beyond to help us before, during and after, especially with our lack of technical knowledge!!

31 May 2026
Unprompted review
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Reply from Audley Travel

Dear Ann,

We're so glad you had such an amazing holiday experience!
We appreciate your kind words about our team's support.

Kind Regards,
Audley Travel UK

Rated 5 out of 5 stars

Japan in the Spring

My husband and I recently returned from an unforgettable trip to Japan. Everything was exceptionally well-organized, from the lovely accommodations and punctual transportation to the amazing recommendations for sightseeing and dining. We were also very impressed with the responsiveness of your 24/7 service; when we had a question regarding museum tickets, we received a reply within minutes.

Coming home, a coworker who lived in Japan for two years commented on how well we found "off the beaten path" gems that most travelers miss. We have Audley to thank for that. While we were initially concerned about the crowds during peak cherry blossom season, our itinerary allowed us to escape the busy areas whenever needed.

Mackenzie McNeill did a wonderful job and was a pleasure to work with. She took the time to understand our "must-see" list and offered excellent advice on additional sites to consider.

We cannot recommend Audley enough and look forward to working with them again.

4 April 2026
Unprompted review
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Reply from Audley Travel

Hi Mackenzie,

Thank you so much for taking the time to share your feedback about your recent experience with us. We are so happy to see that you had an unforgettable time in Japan this past Spring! Sounds like Mackenzie really helped curate a great trip with hidden gems and great service. We will be sure to pass your kind words on to her and her manager.

Best,
Audley Travel US

Rated 5 out of 5 stars

I had the best experience ever with…

I had the best experience ever with this company. Caroline Fahey planned our trip to Switzerland and it was Amazing!! Very organized, we met with her on zoom to go over the logistics which helped immensely. We also had a phone number just in case we had questions while on vacation. I called it because our flight was a little late. They promptly answered and were already following our flight to let our driver know, definitely excellent customer service. We appreciate and highly recommend Audley Travel & Caroline. We will definitely recommend your services as well as using them, thank you.

15 May 2026
Unprompted review
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Reply from Audley Travel

Hi Sam,

Thank you for taking the time to share your experience. We're so glad that Caroline was responsive and accommodating, answering your questions and creating an itinerary tailored to what you were hoping for on this trip. We're also pleased that our team was able to support you when your flight was delayed and that you felt well taken care of.

We look forward to helping you plan your next adventure!

Best wishes,
Audley Travel US

Rated 5 out of 5 stars

We’ve just had the most amazing 20…

We’ve just had the most amazing 20 night holiday to South Africa, Zimbabwe & Zambia. Audley’s tailor made holidays are just exceptional. Audley really listen to exactly what you are looking for and come up with perfect suggestions & itineraries. This is the second long holiday we’ve booked
through Audley (the first being Borneo / Asia) & honestly if we could / can we will book holidays through Audley for the rest of our lives. Special shout out to Andy Freeman, such great knowledge & attention to detail. Thank you very much. Annette & Gary Acors

22 April 2026
Unprompted review
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Reply from Audley Travel

Dear Annette & Gary,

Thank you for the 5-star review.

We’re over the moon to hear your journey through South Africa, Zimbabwe and Zambia was so memorable. It means a lot that you’ve trusted us again after your Borneo adventure, and even more that you’d choose to travel with us for years to come.

Andy will be delighted to hear your kind words, we will be sure to pass them onto him.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Incredible experience

My husband and I have been using Audley to arrange our holidays for many years now; we have had some absolutely amazing experiences thanks to their expert knowledge and excellent advice.
Our most recent trip to South Africa was absolutely incredible, a perfect mix of safari and culture.
Whilst it might be cheaper to arrange trips yourself, the support and knowledge provided by Audley means we know we will always get home safely whatever the global situation. Something which you cannot put a price on in this uncertain world

1 May 2026
Unprompted review
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Reply from Audley Travel

Dear Lucy,

Thank you for your review.

It means a great deal to know you’ve trusted us with your holidays over the years. We’re delighted that your South Africa trip delivered the perfect blend of safari and culture, and that our team’s support helped you travel with confidence.

We look forward to helping you plan many more unforgettable journeys.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Tanzania Honeymoon

We recently returned from our honeymoon in Northern Tanzania, and we couldn’t be happier with the experience Audley Travel arranged for us.

From the very beginning, the planning process with Lulu was smooth, professional, and tailored to exactly what we were looking for. The itinerary was well balanced while also enjoying comfortable, beautiful Lemala accommodations throughout our trip.

Our guide Hussein from Asilia was knowledgeable, friendly, and passionate about the wildlife and local culture, which made the safari even more memorable. He was very respectful of animals too.

Thank you to the Audley Travel team for creating such a special trip.

17 May 2026
Unprompted review
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Reply from Audley Travel

Dear Leon,

Thank you for sharing this.

It means a lot to know the trip felt perfectly tailored and memorable from start to finish. We truly appreciate your kind words and hope to help you plan another unforgettable adventure in the future. Congratulations again on your honeymoon!

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Audley travel were amazing

Audley travel were amazing! Tailor made our trip to Japan to include everything that we wanted . Attention to detail was fantastic and correspondence and information given was second to none . All the trips that were arranged were private and amazing ! We travelled around quite a bit and every hotel was perfect and in a fantastic location . Thank you Audley , we cannot praise you enough and look forward to organising another trip with you in the future.

9 May 2026
Unprompted review
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Reply from Audley Travel

Dear Linda,

We’re thrilled to hear that your trip to Japan was everything you hoped for.

It’s wonderful to know the attention to detail and arrangements made your journey special. We truly appreciate your kind words and can’t wait to help you plan your next adventure.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Wonderful trip to Borneo

Audley planned a wonderful trip for my husband and I to Borneo.
Audley's organisation was excellent and the accommodation and trips were perfect for us. The attention to detail made the holiday extra special.
The local guides were so polite and informative.
The follow up on returning home was appreciated too.
We will definately be booking with Audley again.

9 May 2026
Unprompted review
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Reply from Audley Travel

Dear Heather,

Thank you for sharing your review.

It’s wonderful to hear how much you enjoyed your journey to Borneo, and that the attention to detail made all the difference.

It’s fantastic that you’re already thinking about travelling with us again, and we’d be delighted to help you plan your next adventure.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

This company is absolutely amazing to…

This company is absolutely amazing to book with, they made the whole process soo easy! We booked with robert brown and he was an absolute super star!

12 May 2026
Unprompted review
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Reply from Audley Travel

Dear Erica,

Thank you for sharing this lovely feedback.

We're pleased to hear the booking process felt so easy and that Robert made such a great impression. He’ll be delighted to know he helped make everything smooth and stress free.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

China Tailored Tour

We did a tailored tour to China and Hong Kong in April 2026. Chris handled our booking and suggested places we hadn't thought of and recommended specific hotels for a lot of our destinations.
I can't praise him enough for the variety of hotels and destinations we experienced. This was a trip of a lifetime for me, and it way exceeded my expections! We went from city hotels, to remote mountain and village hotels. The changes from city to village kept the trip interesting and varied.
The trip was a true slice of the country, giving us an unforgettable experience.
If you want a special, tailor made trip, then I would definitely recommend Audley Travel. Plus, the attention to detail, with the destination portfolio, gift hamper prior to travelling and the app to keep track were great touches.

10 April 2026
Unprompted review
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Reply from Audley Travel

Dear LC,

Thank you for sharing such wonderful feedback.

We're delighted that your journey through China exceeded expectations and that Chris’s insight and planning helped create a truly unforgettable experience.

We’re thrilled this became a trip of a lifetime for you and appreciate your recommendation.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

The only way to do China.

CHINA - we knew where we wanted to go and what we wanted to see. After much research, we knew that a tailor made tour was the only way to do this. (Wendy Wu and other group tours would not be able to facilitate this. We did initially work with Wendy Wu re a tailor made tour but the customer service and knowledge was very poor).
Chris Moore at Audley Travel was brilliant in working with us to put our trip together, adding his own personal knowledge and experience of places and hotels, Beijing, Pingyao, Xian, Chongquing, Zhangjiajie, Furong, Fenhuang, Longi, Guillin, Yangshou and down to Hong Kong.
We felt very reassured, and on the ground, everything was arranged seamlessly.
Many people have asked about our trip, and expressed an interest in doing something similar. Our one bit of advice to them is, if you are going to do it, do it properly, a tailor made tour with Audley Travel.

10 April 2026
Unprompted review
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Reply from Audley Travel

Dear M Newton,

Thank you so much for sharing your experience.

We're delighted to hear that Chris helped bring your journey through China to life and that everything ran so smoothly.

We truly appreciate your recommendation, and we’d be thrilled to help you plan a trip just as memorable in the future.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Five weeks in New Zealand

Our 5 week trip to New Zealand was the second tailor-made, self-drive holiday, the first being Namibia, that we booked with Audley Travel and both have been superb. The country specialists are friendly, extremely knowledgeable and the attention to detail is second to none.
Steven put together a great itinerary for us, having first listened to our ideas of places to visit and things to see and do. The accommodation varied from hotels to self-catering including 10 days in a campervan (at our request). All were to the standard descried or better - clean, well appointed and comfortable. Rebecca took over as our Audley contact when Steven took his sabbatical, keeping in touch at each stage of the process and providing information and documents in an efficient and friendly manner.
We were due to fly via Dubai on the day the bombing in the Middle East began. All flights were cancelled. Toby and Lee pulled out all the stops to find us alternative flights, getting us to Christchurch just two days late but in time to pick up our itinerary and and catch the TranzAlpine Train.
New Zealand is a wonderful country. We had a fabulous time there, much of it thanks to the meticulous planning and I would certainly look at using them again. All bookings were in place and on time - transfers, accommodation, trips, guides, train, ferry etc., picking up/dropping off the cars and campervan went without a hitch. We even got two nights in Singapore on the way home, rather than the one night we'd booked in Dubai.
Sue & Chris

2 March 2026
Unprompted review
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Reply from Audley Travel

Dear Susan,

It’s wonderful to hear that your adventure through New Zealand lived up to everything you’d hoped for, especially after such a stressful start with the flight cancellations.

Steven, Rebecca, Toby and Lee will be thrilled to know their care and planning helped keep your journey on track. We will be sure to pass on this excellent feedback.

Kind regards,
Audley Travel UK

Rated 5 out of 5 stars

Audley Travel is consistently excellent

Tesia at Audley Travel helped us plan a wonderful trip to Japan. She was wonderful to work with and our itinerary was exactly what we wanted. This is our 5th trip with Audley and they have all been excellent.

6 May 2026
Unprompted review
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Reply from Audley Travel

Hi Clea,

Thank you so much for taking the time to provide your feedback! We're happy to hear that Tesia helped to make this trip to Japan so special. It's wonderful to know that she created an itinerary that included everything you were hoping for.

Hearing that this was your fifth trip with us is amazing, and we can't wait to help you plan your sixth whenever you're ready!

Best wishes,
Audley Travel US

Rated 5 out of 5 stars

I cannot recommend my travel agent…

I cannot recommend my travel agent enough!. Eric planned two absolutely amazing trips for us. One to Portugal and our most recent trip to Greece, both of which were unforgettable. His attention to detail, professionalism, and constant communication made everything seamless from the beginning to the end. Eric was always attentive, responsive, and made sure every part of the trip was perfectly coordinated, from the beautiful hotels, excursions and incredible dinner plans. Everything exceeded our expectations. It is rare to find someone who truly cares about creating such personalized and stress-free experiences. Thank you for making our travels so memorable. We are looking forward to our next adventure with you.
Thank you,
Moniek

14 May 2026
Unprompted review
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Reply from Audley Travel

Hi Moniek,

Thank you for your wonderful feedback! We're thrilled to hear that your experiences in Portugal and Greece were so memorable. Eric will be delighted to know his attention to detail and dedication helped make your trips seamless and special. At Audley, creating personalized, stress-free travel experiences is what we strive for, and we're so happy we could exceed your expectations.

We truly appreciate your trust and look forward to helping you plan your next adventure!

Best wishes,
Audley Travel US

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