Audiophonics Reviews 

1,440
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping service, noting that their orders arrive promptly, securely packaged, and in pristine condition. People regularly emphasize the helpful communication and efficient handling of orders by the team. Buyers also appreciate the competitive prices, describing the audio components as excellent value for money with impressive performance. However, some people mentioned issues regarding logistics, international shipping terms, and unexpected extra costs. Reviewers expressed frustration over situations involving lost shipments, unclear delivery options, and unexpected international customs fees. These customers noted that resolving such delivery failures or getting support accountability proved difficult.

What people talk about most

Product

People report positive experiences with product, expressing great satisfaction with the high quality and fair... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting exceptionally fast... See more

Quality

Customers had positive experiences with quality, expressing deep appreciation for the exceptional build and... See more

Price

Clients share positive opinions on price, consistently highlighting fair costs and excellent value for the... See more

Service

Consumers find service to be excellent, highlighting fast delivery and smooth overall experiences. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wide range of products, for every pocket and every requirement, at any level. Everything clear, order sent over the weekend, packed and shipped on Monday, arrived all the way to Romania on Wednesday... See more

Rated 5 out of 5 stars

Bought this AUDIOPHONICS AP300-S500NC Amplificateur de Puissance NCore NC502MP as a power amplifier to my Kappa 8.1 loudspeakers that are notoriously hard to drive and for the first time they came to... See more

Rated 5 out of 5 stars

First grade customer service. The communication was clear and when I asked a question about a product, I got a polite answer right away. It gave me a really good impression of the store. The delivery... See more

Rated 5 out of 5 stars

I purchased Topping B200 power amplifiers at a very good price. Very fast delivery at a low price. Devices well packed and secured. B200 great. The loudspeakers disappear and a spacious soundstage app... See more


Company details

  1. Hi-fi shop
  2. Electronic Parts Supplier
  3. Electronic Spare Parts and Components Store
  4. Home Audio Store

Written by the company

Audiophonics est une société spécialisée dans la distribution de produits et appareils HiFi, audio et Do It Yourself sur internet. Des produits qualitatifs au meilleur prix.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,440)

399 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome Company

Awesome company. I purchased one of their Purifi Class D amps 5 years ago. I use it daily and love it. Recently, I had a problem with a power switch that burnt out. They sent me a brand new switch quickly, for no charge, and got me up and running again. I’m in the States and they’re based in France and they still bent over backwards to help me. I rarely leave reviews, but their excellent products and customer service compelled me.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Well built and good sound

Very happy with my purchase. Quality and SQ well exceeds the price tag. Imprived SQ connected to a Mytek Brooklyn DAC with Supra Exalibur USB cable and digital RCA cable. Built like a tank.

9 January 2026
Unprompted review
Rated 1 out of 5 stars

Horrible after Sales Support

I have spent €3000 with audiophonics in 2025 and in October 2025 my wife purchased interconnect cable and RCA interconnects to the value of €400+ from them as a Christmas Present for me. The problem was that the cable was to small and would not fit the RCA connectors. Both my wife and I emailed them in late December asking them if they would allow us to return the cable for credit so that I could purchase the correct cable from them for my interconnects. I realise that they were purchased in late October but they repeatedly said no and after 14 days you cannot return an item.

As I write this review I know that audiophonics will do one of several things (1) they may reply to my feedback in French (2)They my reply to my feedback and say ''We would like to confirm once again that we can only accept returns within 14 days of the delivery of your order'' (3) They will say ''We thank you for your understanding and remain at your disposal for any further question''

Below is the last email that was sent to audiophonics (4th January 2026):

Good afternoon Joan,
As you are aware my Wife bought me this cable for me for Christmas. Yes I understand that she bought it in late October but I was only gifted with it on Christmas Day.

As a customer of yours I thought that you could help her by allowing her to return it to you so that I could use the refund to purchase suitable cable for my Elecaudio Connectors that she also purchased from you.

I spent approx. €3,000 with you in 2025 and I though that you could help my Wife as a Good Will Gesture. I was obviously wrong so I will not be making any further purchases from Audiophonics.

Audiophonics is very good at selling but fails when it comes to supporting its Customer.

Regards,
Richard

In Summary they refuse to offer any help or support so I will not be making any other purchases from them.

Adieu pour toujours à Audiophonics

28 December 2025
Unprompted review
Audiophonics logo

Reply from Audiophonics

Hello,

We are sorry for the inconvenience caused by this negative experience.

Unfortunately, we regret to inform you that we cannot accept a return request submitted two months after delivery of an order.

Returns are only accepted within 14 days of receiving your package.

Furthermore, as bulk cables is a custom-made product, our terms and conditions state that this type of product cannot be returned.

We remain at your disposal.

Best regards

Rated 5 out of 5 stars

All good, plus outstanding support

Ordered an Audiophonics-built Amplifier and cables / accessories and I had few mail exchanges with support for clarifications and help picking the right option.
An experience I'd recommend, support was great and very helpful - and patient to my dumb questions - and the shopping, shipping and packaging all flawless.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Good audio store

Good price, Quick international delivery. Very good communication with the seller. Very good after sale support. Highly recomended

24 November 2025
Unprompted review
Rated 5 out of 5 stars

online shop cd player

I purchased a CD player through the website. The transaction went smoothly and successfully. The shipping was fast and accurate, and the package arrived without any dents or other problems. Excellent.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Total Waste of time

Ordered a dac amp combo that was in stock and ready to ship , 4 days later i get an email saying it wasn't in stock and had to wait more than 2 months for shipping. At least they were quick to answer emails and got immediately refunded but they didn't apologize !
Total waste of time , but I understand error can occur , maybe next time they will check their inventory twice.

12 November 2025
Unprompted review
Audiophonics logo

Reply from Audiophonics

Hello,

We are sorry for the inconvenience caused by this negative experience.

Unfortunately, stock errors can happen, but they are quite rare.

We apologize again.

Best regards

Rated 5 out of 5 stars

Perfect!

From the start to the end: Everything went well and correct. A trustworthy seller.

6 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look