Audiophonics Reviews 

Purchased Tanchjim Rita from this seller for the first time.

Seeing the earpads are not coming off easily, I decided to ask the seller if they could ask manufacturer and provide me guidance on how to replace them.

The customer service first replied with an oblivious message saying they don't sell earpads. I had to repeat my question that I didn't ask if they sell earpads and I'm asking for guidance to be provided by the manufacturer on how to replace. I can buy earpads myself but earpads doesn't come off easily so there should be a methodology.

The costumer service replied saying they can't find the product on manufacturer website. I found it quickly and sent back to them. Their eventual reply is a copy paste answer from Tanchjim saying 'they don't sell replacement earpads'.

Weeks of messaging, zero solutions, complete incompetence at handling a basic customer request.

I asked about the guidance steps. They're saying the manufacturer don't sell those steps. Clearly have no understanding what the context of the message means...

They lack understanding sentence, understanding English. Zero professionalism. I'd expect a lot more problem if I want to make a warranty claim. Avoid at all costs!

Quick delivery to Sweden and products works as expected.

Fast shipping, great item at good price

buyed a headphone and the did not allow me to send it back free. i like helping out small tech companies, but at the end there is a reason why big ones got big. please, if you can, do youself a favour and try buying somewhere else. you will thank later..

Honesty for me is the most important part of doing business. You get exactly what you searched for, they always deliver the ordered components correctly, and they're good quality as advertised.
The delivery was prompt, and the components were all correctly packaged and protected.
I have ordered from Audiophonics several times, and they always deliver, and I keep returning.
Audiophonics is always super.

Audiophonics as retailer is fine - good customer communication and support.

I bought arylic music streamers, so far I did not need technical support.

Excellent webshop, good information and fast shipping. Any questions for their customer service are answered quickly and to the point. Recommended!

Very good quality .Perfect transaction . Recommended !

Top seller, reliable and efficient. Great selection.

Bought a DAC. All was smooth, delivery fast. Price was unbeatable. Very very satisfied.

Very efficient team, very good products, well designed website, clear and full of informations, different choices for shipping. The only time I had to contact customer service was to change a mistake I did myself in my order (wrong color for a pricy item), they answered and changed it in 5 minutes.

Processing and delivery of everyrhing i have ordered has been very fast.
Great customer service with swift replies on product queries.

Audiophonics is reliable supplier and offers quality products.
LME49810 2SC5200 Amplifier board meassured extremely good, High End performance: THD below 0.001%, slew rate above 35V/us, perfect frequency response.

The product itself works fine, price is very reasonable, fast postage, very satisfied and strongly recommend!

I purchased a product with 48/72 hour delivery, but I never received it. The product was lost in transit. They made me wait for weeks. They refused to take responsibility and send me the product again.

I ordered parts to build a headphone cable to replace the standard Hifiman cable.
All parts received as ordered and all worked well to realize what I was looking for.

Everything was as described. Great experience!

Audiophonics.fr is a trustworthy retailer specializing in high-end hi-fi equipment. I recently purchased an Audiophonics AP300-S250NC power amplifier, and the entire experience exceeded my expectations.
The shipping was impressively fast. My order arrived in just three days from France to Northern Italy. As for the product itself, the amplifier is magnificent. It's exceptionally well-built with an attractive design that matches its excellent performance. I'm thoroughly satisfied with this purchase.

Another poor experience with Audiophonics.
Their invoice mixes up “goods value” and “total amount paid” - this is probably not a problem for EU customers but a huge issue for non-EU customers.
Additionally, Audiophonics does not understand their errors because they do not care for non-EU customers.
Bottom line, this is my own fault: one should always buy where the customer experience is better and where there is less stress and material loss. Paying unnecessary customs fees due to some store’s misunderstanding of terms is both a material loss and a stress.
EDIT (after reading Audiophonics’s reply)
By stating inaccuracies as facts you have only confirmed what I wrote.
The fact also remains that you do not care about your sales to customers outside of the EU.
Bottom line repeated: every purchase must bring satisfaction and buying from Audiophonics can only generate stress and material loss - I am going to avoid them in the future and my advice to non-EU customers is to avoid Audiophonics.

am extremely disappointed with my experience with Audiophonics, not so much for the initial mistake, but for how it has been handled.

On December 5th, 2025 I ordered a pair of speakers from audiophonics.fr. The model was not immediately available and the delivery was scheduled for the first week of February 2026, which was perfectly fine.

On December 30th, I received an email from Audiophonics explaining that they had mistakenly shipped a similar model (the only difference was the color of the speaker cones). They told me that I could keep them if I wanted, otherwise I should simply refuse the delivery and they would send me the correct model in February, as originally planned.

A few days ago, however, I received a refund email and my order was marked as cancelled without my approval. This was entirely their error. Now, if I try to place the same order again, the estimated delivery has been postponed to late February or even early March.

The most frustrating part is that I have sent three emails to customer support in the last 24 hours explaining the situation, and I still haven’t received a single reply. No update, no explanation, no indication of how they plan to fix this.

Mistakes can happen in logistics, but cancelling an order unilaterally and then completely ignoring the customer is not acceptable. I expected much better communication and professionalism.