Audio Emotion Reviews 

What a fantastic experience. As it is a 6 hour round trip for me to visit I made contact by email with an enquiry as I was looking to try out a ZMF headphone before buying, and Audio Emotion are the only distributer in Scotland. Initial communication was with Gary. Very helpful and I let him know when I would make it down. On arrival it was like walking into a modern Aladdin's cave! Really cool feel to the place. I was greeted by Steve and they had gone to the trouble of setting up a range of the headphones to listen to on their amps or allowing me to use my own portable gear. I was able to spend time listening and swapping over headphones until I found what I was looking for. Absolutely brilliant experience and so helpful especially as you can't really tell from online reviews how a headphone will sound. Really recommend giving them a shout. Big thank you to Gary and Steve who dealt with me.

Top calibre audio retail business. A prime example of how a smaller retail operates, best service i have experienced. They also honor their price match policy. Top marks a solid, competive business with good conduct, very rare in the space.

Great service from these guys, thanks to gordon who ordered me a pair of custom zmf headphones, package was dispatched fast, well worth the wait!

fantastic company and so friendly , have bought in the past and more to come in the future +++++++++

Attentive and polite customer service over the phone, and immediate dispatch for next day delivery to Sussex. And a very fair price too.

I recently purchased a Violectric HPA V550 amplifier from Audio Emotion.

Before buying, I carried out a lot of research and everything I found indicated that Violectric amplifiers were supplied with a 5-year manufacturer's warranty. Violectric's own website hosted the V550 manual stating a 5-year warranty, several retailers advertised a 5-year warranty, and when I contacted Audio Emotion to confirm the warranty period, they also understood it to be 5 years.

When the amplifier arrived, however, the printed manual included in the box stated a 2-year warranty.

Audio Emotion immediately took my concerns seriously and contacted Violectric on my behalf. It transpired that Violectric had reduced their voluntary manufacturer's warranty from 5 years to 2 years, but this change had not been communicated clearly. Even Audio Emotion, as an authorised retailer, had not been made aware of the change.

I then corresponded directly with the CEO of Violectric to try to resolve the matter. Although he explained why the warranty policy had changed 18 months prior (Dec 2024), and I acknowledged that this was fine, however, how would customers and retailers know this if it's not communicated? The CEO failed to address my points from a customer perspective and wouldn't honour the 5-years that I asked as a goodwill gesture. He called my correspondence "outrageous" and an "attack" on his company.

Throughout this process, Audio Emotion were excellent. They kept me informed, contacted Violectric multiple times on my behalf, discussed the matter internally with their management, and genuinely tried to find a fair solution despite the issue originating with the manufacturer.

Initially they offered to extend my warranty by one additional year at their own expense. After reviewing my correspondence with the CEO and the circumstances in more detail, their Director very generously increased this to an additional three years, giving me the equivalent of the 5-year warranty that I reasonably believed I was receiving when I purchased the amplifier.

Audio Emotion chose to stand behind their customer and absorb the cost themselves in order to reach a fair outcome.

That level of customer service is rare.

While I remain disappointed with how the matter was handled by the manufacturer, I cannot speak highly enough of Audio Emotion. Their communication has been excellent from start to finish, they have been honest, transparent and genuinely customer-focused throughout.

Based on my experience, I would have no hesitation recommending Audio Emotion and would happily purchase from them again.

Huge sincere thanks to Marion for her excellent customer service. Nothing was a problem for this lady.
Next day delivery all the way from Scotland to Brighton! I’m very happy with my purchase, and I happily recommend that you give them a try if you haven’t.
Thank you! 🤩

Great company to Deal with . I bought the Dali kupid speakers with a trade in with my old speakers . The trade in price was very fair . I purchased a wiim vibelink
Amp from audio emotions in October 2025 to go with the wiim Ultra and upgraded the speakers for the Dali Kupid speakers . They are truly a audiophile dream a great speaker very detailed . They took a good few weeks to run in but after good five to six weeks these speakers perform well above their price point , the speakers have great detail , open sound stage and very clear and tight bass. They are unfussy in placement.. Thanks again for a truly great service and great price,

I bought a Lumin network transport from Audio Emotion a couple of years ago.
Unfortunately it developed a fault around a month ago.
I contacted them and returned the player.
Today I received the repaired player.
I found Audio emotion to be thoroughly professional throughout the process.
When I buy further Hi-fi products then I will certainly use this company
A very high quality independent hi-fi store.
Thank you

Excellent advice and top quality service!

This is a difficult one, seeing the previous positive reviews but my experience was not wholly positive.
I was after some headphones that were not in stock and after a couple of positive emails I was offered the possibility of their demo pair with the promise of a price and photos to follow.
I have since sent one email and made two telephone calls to chase this up but it’s been radio silence. I’ve now bought headphones elsewhere without a hitch and was even offered a pair to borrow for audition by the other dealer.
So maybe they were busy but it’s strange that three chase ups didn’t elicit a response.

Very friendly and informative staff, with nothing too much trouble. Circumstances meant I couldn't complete the purchase, but deposit refunded no problem. Highly recommended and hope to deal with in the future.

Fantastic service, virtually next day delivery. Very well packaged. Best price around !. Thank you

My heartfelt thanks to Marion and Gary for an outstanding purchasing experience...Audio Emotion are the BEST...So much care is taken when despatching orders from their secure outer cardboard box with adequate padding thru' to the hard copy paper invoice (neglected by so many other suppliers) attached in an envelope to the outside of the box...These guys really know their stuff and it shows ! ...

NODLL40 Bitte schreiben Sie noch 3 Zeichen mehr.

Many thanks to Gary and Marion on customer support. Very pleased ordering my Violectric V220 headphone amp from them, and my follow-up queries were answered swiftly and concisely. Superb packaging and delivery btw.

The used headphones I bought are in lovely condition, as described. Audio Emotion made a special effort to make sure that this and another item were dispatched to a convenient address. I will be very happy to buy again from Audio Emotion.

Best prices and outstanding customer service. Delivery was faster than quoted. Also I thought the headphone amp had a fault and they instantly offered to collect it next day. It turned out to be a software issue on my Mac and they were very understanding

Good service. Fast delivery.

Five star award to Audio Emotion. Warm welcome by all the staff. Fully appreciated the time spent going over the multiple equipment features and encouraged to fully compare during listening session. Bought my new piece of hifi kit which has lifted my home system to new heights. Great selection of brands to choose from. 100% recommended and I will buy from Audio Emotion again!