Auctmarts Fairings Reviews 

298
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the fairings, highlighting excellent paintwork and precise fitment, often matching OEM standards. Many people appreciate the responsive and helpful customer service, which keeps them updated and assists with inquiries. Reviewers are also satisfied with the customization options and the overall appearance of the products. However, some customers also noted significant delays in delivery, often waiting months despite promises of quicker shipping. A few other people also felt that the product quality was poor, citing issues like incorrect parts, bad fitment, or paint defects upon arrival. Additionally, some reviewers experienced frustrating customer service, with reports of unresponsiveness, refusal to refund, or issues with incorrect paperwork.

What people talk about most

Product

Customers had positive experiences with product quality, often praising the paint finish and customizability.... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the product's... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast delivery,... See more

Order

Consumers find order experiences to be ambiguous, with many expressing strong warnings against ordering due... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some customers expressing disappointment and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent customer service, both on whatsapp and by email, Always responsive. Very good product quality A few small scratch from transport but nothing serious. Highly recommended

Rated 4 out of 5 stars

I love everything about the fairings when it comes to cost and customizability but the did develope a crack after a few months in stress spots but the paint was great and I was able to ppf just fine... See more

Rated 4 out of 5 stars

I finally received my order. The quality of the paint is very good. Even if the key hole plate doesn't match the tank cover very well, but that's not the end of the world, it doesn't detract from the... See more


Company details

  1. Aboriginal and Torres Strait Islander Organisation

Written by the company

Auctmarts is the worlds best retailer of high quality Real injection moulded motorcycle fairings. http://www.auctmarts.com


Contact info

4.0

Great

TrustScore 4 out of 5

298 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(298)

56 reviews in the last 12 months

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Rated 1 out of 5 stars

These people are the WORST

These people are the WORST! DO NOT ORDER FROM THEM! They advertise fast shipping from the US. Their website said it would ship in 7-10 days. We are now a month out and I'm told they are shipping from CHINA! So now it's going to be at least another 2 weeks before I get them. Everything about this company is a lie! Do not fall for it+ save yourself the headache and waste of money and go to a reputable company. When you call these clowns they don't answer the phone and if you do talk to someone they hang up on you. Ridiculous! This is still going on. I cany find my fairings if they've shipped or not and they won't return my money. Emails are automated and not helpful! SCAM!

17 July 2023
Unprompted review
Rated 1 out of 5 stars

The worst customer service experience…

The worst customer service experience I've ever had. It took this company two weeks to inform me they were out of stock of an item. Response to my questions were handled by automated messages and when I was corresponding with a person the solutions were inadequate and lacked any details.

DO NOT USE this company.

11 August 2023
Unprompted review
Rated 1 out of 5 stars

I recently purchased a full set of…

I recently purchased a full set of fairings with tank cover. I can honestly say I'm very disappointed with there customer service and the quality of the finish.After four weeks I recieved pictures of the finished product and noticed the side panels looked very patchy especially on the black bits.I mentioned this to customer service and was told it's a reflection from the lighting. I accepted that thinking surely they would not get past quality control if there not right. With the deal I was to receive a new fairing bolt kit and screen. Package arrived a week later and unbowed it to find the areas I questioned severely lacking laquer it was so thin in places I can't get out the runs and dust spots without breaking through into base coat. Also no screen in the box and a small box of various Allen bolts and clips no idea what there for but certainly not a fairing kit. This cost me just short of £700. Gutted when they offered me $25. And now no reply to my emails.

17 July 2023
Unprompted review
Rated 5 out of 5 stars

Superb company

Superb company. We supply customers with their fairings and havnt had a single hickup in countless applications. Superb communication
Thanks again guys.
Carbon.rider
- the bleachworks bike shed team.

1 July 2023
Unprompted review
Rated 1 out of 5 stars

Keep clear

Upon receiving the fairings and opening the box, I noticed several issues, including: missing/misplaced decals, peeling decals, terribly cut decals, aswell as paint blemishes/damage.
Calling the company for help led no where as they said it was normal quality and I can't expect them to be perfect and got offered a 50$ refund which wasn't received.
Now 2 months later, even more decals are peeling and looks like absulute trash. The company said they would send more decals to replace there work but nothing was ever received.

Stay clear of these fairings as quality and customer service is lacking.

15 March 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with custom order

I wanted a slight modification to one of the sets that they offered for my CBR600, basically just combining a few into one so everything was red. I emailed them asking if they could do something like that, and very quickly had a reply back saying it was no problem and how to proceed. Through the whole process they kept me updated, and sent pictures went the kit was done with paint to confirm it was I wanted. The whole process took exactly a month from payment to the fairings arriving on my doorstep. I have only been running the fairing for about 5 months now, but they're holding up great, and I am super happy with them.

20 July 2023
Unprompted review
Rated 1 out of 5 stars

Disappointed

I have ordered there 3 times already. This time was the fourth time.
The first fairing was really a super quality and workmanship.
The second fairing was of the processing no longer so convincing.(Lacknasen, pimples, etc.)
The third was for a friend, the same as the second and the fit was not so good, gaps were huge!
I have now ordered a fourth had with a transport insurance.
Everything is fine so far, very cooperative. However, no longer as friendly as it was then.
Now we come to my experience.
I have had to determine a transport damage on delivery of the package. I immediately reported this to auctmarts, since I had taken out "transport insurance" and assumed that we would come to a solution. The answer was, "You can touch it up with a paint pen and it will no longer be visible". I thought I was not reading correctly. I then asked what the transport insurance was for, no response. They offered me
Ridiculous 45 USD to repair the damage. I ordered a fairing there to have a new and undamaged fairing mounted on the bike. I am disappointed beyond measure, although I had a good experience in the past (the first fairing was 2018/2019).

15 May 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Paint Finish, fitment 10/10

Purchased a fairing for my 2011 ZX10R and product was shipped to Canada within a month. Fitment was perfect! Paint finish was very good as well! Would definitely purchase another fairing from them. They included a Black Windscreen with a heat shield, bolt set, and a tank pad.

16 May 2023
Unprompted review
Rated 1 out of 5 stars

GARBAGE

What went wrong this time? I wouldn't expect you to start like that. My order took over a month too even get them to send picture of paint and then when they finally did that I had cancelled my order then when they sent me a picture of paint after I already cancelled once they send me tracking number after cancelled a second time they took it upon themselves to send it anyway my signature is not on it they lost them now I'm out my plastics and $600 and I wouldn't have even put one star but I had to or I couldn't put anything and all that after I paid $25 for insurance on my package

7 April 2023
Unprompted review
Rated 4 out of 5 stars

Communication from auctmarts wasn’t the…

Communication from auctmarts wasn’t the best, I had to constantly chase them for updates about the order. Delivery was originally quoted at 3 weeks, order arrived after 7 weeks. Quality and figment is better than expected. I did have a few QC issues but luckily in places that are hard to spot. I would use them again

28 May 2023
Unprompted review
Rated 1 out of 5 stars

They just drop-ship their products from…

They just drop-ship their products from Ali Express, quality isn’t the best obviously but it’s a scam.
I ordered a set “in stock” but had to wait 2 months before it finally arrived..
In the meantime i found the identical pictures on Ali Express.
But the price was way less..
Better order on Ali Express instead of ordering from Aucmarts, it will cost you way less and believe me! They are identical..
Big Scam!!

30 April 2023
Unprompted review

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