AttractionTickets.com Reviews 

32,381
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 5,467 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness, friendliness, and knowledge of the staff. Many people appreciate the straightforward and easy-to-use booking process, often finding the prices to be the best on the market. Reviewers frequently mention the seamless experience, quick resolutions to issues, and the professional approach of the team. However, some customers also noted issues with price matching, with some finding better deals elsewhere and feeling that their loyalty was not recognized. A few other people also felt that customer service was unresponsive or unhelpful in resolving their concerns, leading to disappointment and a decision to use other providers.

What people talk about most

Price

Reviewers mention positive feedback about price, with many finding competitive and unbeatable prices for... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, professionalism, and... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, knowledge, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, friendly, and efficient... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the ease of navigation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were very anxious about choosing Santa Fe in summer because of everyone saying it was horrendous to try sleep in the heat with no air-con, so we wanted to see if we had an option to change hotel. G... See more

Company replied

Rated 5 out of 5 stars

We have booked our Disney Paris trips many times now with AttractionTickets. For both Disney accommodation with tickets and then also just for separate Disney park hopper tickets. The prices are alway... See more

Company replied

Rated 5 out of 5 stars

You have made booking our Mini holiday to Disneyland accessible, easy and a joy to plan. From booking the hotel to buying the pass tickets and downloading instruction were on point. Any queries were... See more

Company replied

Rated 5 out of 5 stars

Great customer service on the phone from Kirsty when I needed to change the start date of my Orlando combo tickets. She was very helpful and had lots of advice on our Florida visit too. Comparative... See more

Company replied


Company details

  1. Event Ticket Seller
  2. Travel Agency

Written by the company

We offer Disney tickets, Universal Orlando Resort™ tickets and a range of other attractions at unbeatable prices. Get your attraction tickets today

Our promise to you

Written by the company

Our goal is to give every customer, whether they book online or speak to one of our expert sales team, a seamless and stress-free booking experience. We know how important your holidays are (we're theme park obsessed ourselves!) and we'll take them time to guide you through the process of booking an incredible theme park holiday that you'll remember forever.

Contact info

THE UK'S NO.1 ATTRACTION TICKET PROVIDER

The experts in Walt Disney World, Universal, Disneyland Paris & more!

4.8

Excellent

TrustScore 5 out of 5

32K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(32,381)

5,232 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic as always over the past 20…

Fantastic as always over the past 20 years. Thank you

27 June 2026
AttractionTickets.com logo

Reply from AttractionTickets.com

Wow—20 years! Thanks for your loyalty and kind words. We look forward to many more adventures together!

Rated 5 out of 5 stars

Excellent customer care and efficient delivery of tickets

Recently had to call them because we wanted to swop our booked tickets from Disney to Universal. I had booked the flex tickets, so I was able to receive the money back minus flex fees paid. I spoke to Julia who was wonderful and arranged for my payment to be used as a credit for the Universal tickets and a refund for what was left over. Within 1 hour the cancellations of Disney tickets was complete and universal tickets received to download. It’s not often you come across such excellent customer service but also care. Thank you.

3 July 2026
AttractionTickets.com logo

Reply from AttractionTickets.com

Thanks so much for your lovely feedback! We're delighted that Julia provided the care and service you deserved. Enjoy your Universal adventure!

Rated 5 out of 5 stars

V straightforward

Easy and good quick response to questions

23 June 2026
AttractionTickets.com logo

Reply from AttractionTickets.com

Great to hear! Thanks for choosing us—we’re always happy to help make things simple.

Rated 5 out of 5 stars

Very good experience tickets came…

Very good experience tickets came through within minutes and all good at water park with the added free burger option husband was happy

3 July 2026
AttractionTickets.com logo

Reply from AttractionTickets.com

Thank you for sharing your positive feedback with us.

Rated 5 out of 5 stars

Website so easy to use

Website so easy to use. Easy to make payments when required and download tickets

3 July 2026
AttractionTickets.com logo

Reply from AttractionTickets.com

Thank you for sharing your positive feedback with us.

Rated 5 out of 5 stars

Excellent service

Excellent service and pleasant to deal with,Evie-May waw very fast and attentive to our needs, would book again

3 July 2026
AttractionTickets.com logo

Reply from AttractionTickets.com

Thank you for your lovely review! We’ll be sure to share your kind words with Evie-May.

Rated 5 out of 5 stars

Fantastic value and easy to use

Fantastic value and easy to use. Staff always friendly and very helpful. Purchased Disney universal, Halloween nights and manatee swim tickets. Would definitely recommend attraction tickets.

3 July 2026
AttractionTickets.com logo

Reply from AttractionTickets.com

We really appreciate your feedback! We’re pleased you enjoyed our service and great value.

Rated 5 out of 5 stars

Just adding Discovery Cove tickets to…

Just adding Discovery Cove tickets to our reservation on this occasion and, as always, the customer service was first class with Wendy going the extra mile and more to explain her own experience at this attraction. We would not book Orlando tickets with anybody else.

3 July 2026
AttractionTickets.com logo

Reply from AttractionTickets.com

Thank you for your wonderful review! We're delighted Wendy could go the extra mile and help with your Discovery Cove booking.

Rated 5 out of 5 stars

Excellent Disney World Hotel Prices

AttractionTickets consistently offer me the best prices for Disney World hotel reservations, when compared with booking direct or through other agents. Booking online is easy, everything is confirmed quickly and I'm able to link the reservation on the Disney app straight away. I particularly like the option to pay a higher deposit so the booking is refundable, in case my plans change.

3 July 2026
AttractionTickets.com logo

Reply from AttractionTickets.com

Thank you for your great review! We're delighted you enjoy our prices, easy booking process, and flexible options.

Rated 5 out of 5 stars

I booked the wrong start date for my…

I booked the wrong start date for my combo tickets. Charlotte the customer service rep was brilliant she sorted it for me straight away and was very plesent to deal with.

2 July 2026
AttractionTickets.com logo

Reply from AttractionTickets.com

Thank you for your review! We're delighted Charlotte could help and get everything sorted quickly.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look