We were very anxious about choosing Santa Fe in summer because of everyone saying it was horrendous to try sleep in the heat with no air-con, so we wanted to see if we had an option to change hotel. G... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
We have booked our Disney Paris trips many times now with AttractionTickets. For both Disney accommodation with tickets and then also just for separate Disney park hopper tickets. The prices are alway... See more
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You have made booking our Mini holiday to Disneyland accessible, easy and a joy to plan. From booking the hotel to buying the pass tickets and downloading instruction were on point. Any queries were... See more
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Great customer service on the phone from Kirsty when I needed to change the start date of my Orlando combo tickets. She was very helpful and had lots of advice on our Florida visit too. Comparative... See more
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Company details
Written by the company
We offer Disney tickets, Universal Orlando Resort™ tickets and a range of other attractions at unbeatable prices. Get your attraction tickets today
Our promise to you
Written by the company
- Our goal is to give every customer, whether they book online or speak to one of our expert sales team, a seamless and stress-free booking experience. We know how important your holidays are (we're theme park obsessed ourselves!) and we'll take them time to guide you through the process of booking an incredible theme park holiday that you'll remember forever.
Contact info
372 Coldharbour Lane, SW9 8PL, London, United Kingdom
- 0800 223 0324
- sales@attractiontickets.com
- www.attractiontickets.com
THE UK'S NO.1 ATTRACTION TICKET PROVIDER
4.8
Excellent
32K reviews
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Reply from AttractionTickets.com
Thank you for taking the time to share your thoughts!
Great service and knowledge
Great service and knowledge
Giving Great advice throught our family holiday to florida.Great attraction offers on tickets.
2 July 2026
Reply from AttractionTickets.com
Thank you for your kind words! We're so glad we could help make your Florida holiday even more special.
We were very anxious about choosing…
We were very anxious about choosing Santa Fe in summer because of everyone saying it was horrendous to try sleep in the heat with no air-con, so we wanted to see if we had an option to change hotel. Got given options straight away with no hassles. We decided change to Grand Magic! Our new booking still included our Disney Tickets but we now have Air-Con and a pool, also this included breakfast AND we got some money back, total bonus! The partial refund was literally in the next day! No hassles, great communication and the whole process was just fab. Best customer service.
9 July 2026
Reply from AttractionTickets.com
Thank you for taking the time to leave us a review.
We hope you have a fantastic time!
Excellent customer service give by…
Excellent customer service give by Gemma who couldn’t have been more helpful and did everything as promised
9 July 2026
Reply from AttractionTickets.com
Thank you for your kind words. We're always here to assist whenever you need us.
No customer service number
No customer service number! Cannot get ahold of anyone for refund
2 July 2026
Reply from AttractionTickets.com
We’re sorry to hear you’ve had difficulty getting in touch.
Our US customers can contact our Customer Services team via email at uscustomerservices@attractiontickets.com, through our social media channels, or via our website live chat, and we’ll be happy to assist with your refund query.
As a UK-based company, if you’d prefer to call us, you can reach our team on +44 203 904 4988 (international charges may apply).
We’d appreciate the opportunity to look into this for you and help resolve your query.
Kind regards,
Attraction Tickets Team
Reply from AttractionTickets.com
We appreciate the feedback!
Great service as always
Great service as always! Used many times and never had an issue! Highly recommend
8 July 2026
Reply from AttractionTickets.com
Thank you so much for sharing your experience with us.
Excellent customer service
I was able to amend my tickets very easily and the staff made the process very straightforward
Very good value and excellent service
8 July 2026
Reply from AttractionTickets.com
Thank you for your wonderful review! We're delighted to hear our team made the process quick and easy. Have a fantastic trip!
Disappointing service.
I’ve booked with AttractionTickets twice in the past and always had good service, which is why I returned again this year. Unfortunately, this experience was disappointing.
We mistakenly selected our arrival date for Discovery Cove, assuming (as with Disney/SeaWorld Flex Plus tickets) that we would choose the actual visit date later. Although the helpline clarified the process once we called, there was no flexibility or willingness to offer even a small gesture of goodwill to help resolve the situation.
What made this more frustrating is that we originally booked our tickets during the Black Friday sale, yet the Disney Flex Plus tickets later appeared cheaper on AttractionTickets’ own site with a new promo code.
On top of that, both the Disney tickets and the Discovery Cove package were cheaper elsewhere — OrlandoAttractionTickets.co.uk had the Disney Flex Plus tickets for £1,203 and Discovery Cove for £654 for the same date, without needing any fancy promo codes.
With AttractionTickets unwilling to waive even a small difference, we cancelled both bookings and rebooked with the cheaper provider. Refunds were processed quickly, which I appreciate, but the lack of flexibility and loyalty recognition has really changed my view of the company.
I’ll be using other providers going forward.
6 July 2026
Reply from AttractionTickets.com
Thank you for taking the time to share your feedback, and we're truly sorry to hear that this experience did not meet your expectations.
We sincerely appreciate your loyalty and the trust you've placed in booking with us on previous occasions. We always strive to provide the best possible service and support our customers whenever we can.
As an ABTOT-protected company, we're committed to maintaining high standards of service and transparency for our customers. Part of that commitment means applying our booking terms and conditions fairly, ensuring that every customer is treated equally throughout the booking process while maintaining clear and reliable operational standards.
We can see that you've already discussed this matter with our team. We understand how disappointing this situation must have been, and we're truly sorry that we weren't able to accommodate your request on this occasion.
We're genuinely sorry that the overall experience left you feeling let down. If there's anything further you'd like to discuss or any questions we can help answer, please don't hesitate to get in touch with us.
Thank you again for your feedback. We truly value your past custom and hope that, despite this experience, we'll have the opportunity to welcome you back in the future.
Kind regards,
Attraction Tickets Team
Excellent service as always 🙂
Easy and fast booking process, easy to navigate the website too 🤩
8 July 2026
Reply from AttractionTickets.com
Thank you for your wonderful review and for choosing us again! We're so glad you had an easy booking experience. Have an amazing trip! 😊
Extremely helpful
Extremely helpful, sorted out my issue within minutes and no long waits to speak to a real person
8 July 2026
Reply from AttractionTickets.com
Thank you for your kind review! We're so pleased our team was able to resolve your issue quickly. Have a fantastic trip!
Fantastic customer service …
Contacted Lyndsey for arranging additional activities in Orlando. She could not have been more helpful. Fantastic customer service.
8 July 2026
Reply from AttractionTickets.com
Thank you for your wonderful review! We're delighted to hear Lyndsey was able to help and provide great service.
Reply from AttractionTickets.com
Thank you for your amazing review! We're thrilled to have your continued support and look forward to helping with your next adventure!
Reply from AttractionTickets.com
Thank you so much for the feedback and five stars!
Reply from AttractionTickets.com
We really appreciate your five-star review—thank you!
Competitive price and great customer service.
All the tickets we wanted at a very competitive price. Excellent telephone call with help and reassurance when paying. Second time using, will definitely use again in the future. Many thanks for a seamless experience.
1 July 2026
Reply from AttractionTickets.com
Thank you for your wonderful review! We're so pleased you found great value and excellent service. We look forward to helping you again
Reply from AttractionTickets.com
Thank you for sharing those five stars with us!
Super easy to navigate website and when…
Super easy to navigate website and when we wanted to extend the package we’d originally chosen it was sorted quickly and easily. Super friendly call centre which is always important!
1 July 2026
Reply from AttractionTickets.com
Thank you for your lovely feedback! We're delighted our team could help make everything quick and easy. We appreciate your support.
Reply from AttractionTickets.com
We truly value your feedback and continued support!
Simple to use and great service
Simple to use and great service tickets were sent quickly and only had to print them out
8 July 2026
Reply from AttractionTickets.com
Great to hear! Thanks for choosing us—we’re always happy to help make things simple.
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