Lovely man in the phone arranging the visit. Jake ( engineer) was prompt, polite & professional. He fixed the problem and serviced the machine even though that wasn’t part of the plan, as the mac... See more
Company replied
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See what reviewers are saying
From initial contact, booking and then work carried out, all went well. Engineer arrived on time, was professional, efficient, knowledgeable and helpful. The unit was repaired, serviced and back u... See more
Company replied
Great company. Purchased a unit. Some intermittent issues. They sent someone on time. Offered a date that worked for me. Chap was knowledgeable. Worked diligently until the issue appeared to be fixed.... See more
Company replied
I recently had an issue with my water softener that I bought from Atlantis about 3-4 years ago. The problem was the timer control. My dealings with Mark were first class. He was incredibly helpful, fr... See more
Company replied
Company details
Information provided by various external sources
We are a UK based manufacturer of water softeners. All of products benefit from continued support from our own dedicated service department.
Contact info
Unit 3a Homefield Road, CB9 8QP, Haverhill, United Kingdom
- 01440761500
- info@atlantis-uk.com
- www.atlantis-uk.com
Very helpful and efficient service
9 December 2024
Unprompted review
Reply from Atlantis Water Softeners
Thank you so much Christine. It is very much appreciated
On time ,polite .and informative
On time ,polite .and informative. Thankyou.
2 December 2024
Unprompted review
Reply from Atlantis Water Softeners
Thank you Robert. Greatly appreciated
Prompt efficient service
Prompt efficient service. Fault quickly resolved and part replaced.
21 November 2024
Unprompted review
Reply from Atlantis Water Softeners
Hi Clive
Thank you for taking the time to leave such a positive review. We're happy we were able to resolve the issue for you.
Reply from Atlantis Water Softeners
Hi Nigel. Thank you very much, we are very grateful for the kind feedback
Excellent service and knowledgeable…
Excellent service and knowledgeable staff
1 November 2024
Unprompted review
Reply from Atlantis Water Softeners
Hi Val
Thank you so much for the 5* review!
Softener serviced efficiently
The engineer from Atlantis, Steve, arrived promptly, worked efficiently and tidily, and completed the servicing of our water softener in 45 minutes. He also gave me some useful advice on how often the softener should be re-filled with salt (every three weeks). Good work, Steve!
30 October 2024
Unprompted review
Reply from Atlantis Water Softeners
Hi Andrew
Thank you very much for taking the time to leave such a positive review. We are always looking for ways to improve, so if you could let us know how we could have earnt the elusive 5th star, it would be greatly appreciated.
Excellent service and very polite.
24 September 2024
Unprompted review
Reply from Atlantis Water Softeners
Hi George.
That's very kind of you to say. Thank you
Replacement Resin
The engineer had been to my property previously to do a service so knew where everything was and didn’t need any assistance. He replaced the resin which was the reason for the visit and also changed two small parts he thought were wearing, these were changed as part of guarantee. The whole job was just over £200 including the resin and any parts which I think is great value. The engineer is knowledgeable and extremely courteous.
30 August 2024
Unprompted review
Reply from Atlantis Water Softeners
Thank you so much for leaving such a positive review. This will be passed on to the servicing team, who will be most pleased!
Excellent customer service
The engineer was very professional explaining all our options.
We decided to go for a new model which was more efficient.
12 July 2024
Unprompted review
Reply from Atlantis Water Softeners
Thanks John. Very much appreciated. If you need any assistance in the future, please get in touch.
Excellent customer service
Excellent customer service from a man who quite obviously knows his job and how to explain matters to non technical people. In brief, mention bien without hesitation.
5 June 2024
Unprompted review
Reply from Atlantis Water Softeners
Hi Richard
Thank you ever so much for taking the time to leave such a kind review. This will be passed on to the engineer who attended and I know he will be very pleased.
Excellent service
Excellent service. Found a small blockage and serviced my water softener. Friendly and professional service.
15 April 2024
Unprompted review
Reply from Atlantis Water Softeners
Hi Lorraine. Thank you so much for your kind review. We very much appreciate it!
The engineer was very helpful and…
The engineer was very helpful and explained what he was doing and things we should look out for. Well worth the cost of the servic.
2 April 2024
Unprompted review
Reply from Atlantis Water Softeners
Thank you so much for taking the time to leave such a great review! We really appreciate it!
Really helpful and great customer…
Really helpful and great customer service. Highly recommend in every aspect
13 March 2024
Unprompted review
Reply from Atlantis Water Softeners
Hi Martin. That is really lovely of you to say. Thank you very much
Work carried out by very polite engineer
Work carried out by very polite engineer
28 February 2024
Unprompted review
Reply from Atlantis Water Softeners
Hi Ann
Thank you for taking the time to leave such a nice review. Greatly appreciated.
Yearly service carried out from…Atlantis Water Softener tner
Yearly service carried out from Atlantis service engineer very profesional as we have come to expect from this company. Highly recommend Atlantis Water Softeners as a product and 100% back up from the company
8 February 2024
Unprompted review
Reply from Atlantis Water Softeners
Hi Nigel. Thank you very much, it is so nice to hear from satisfied customers.
Excellent advice and customer service
Excellent advice and customer service. Prompt and very respectful and informative. Definitely recommend
26 January 2024
Unprompted review
Reply from Atlantis Water Softeners
Thank you very much for leaving such an excellent review. We pride ourselves on the service we provide and will aim to continue this indefinitely
Helped with the problem over the watersoftner
Helped with the problem over the Christmas period and booked an engineer visit soon after. Fixed the problem with a very full explanation, very pleasant and knowledgeable engineer, who arrived on time and completed the job efficiently. Excellent Company highly recommended.
10 January 2024
Unprompted review
Reply from Atlantis Water Softeners
Hi Carole
Thank you ever so much for your lovely review. Its great to hear such nice feedback on the engineer who attended, as he is the newest member of the team! I will pass this on to him and am sure he will be very pleased.
Excellent service
Courteous and knowledgeable technician. Explained clearly all that he was doing and what he had found. Excellent service provided.
21 December 2023
Unprompted review
Reply from Atlantis Water Softeners
Thank you Mark. We really appreciate the lovely review
Arrived on time
Arrived on time, completed job in a reasonable time frame, to the customers satisfaction.
20 December 2023
Unprompted review
Reply from Atlantis Water Softeners
Hi David
Thank you for taken the time to leave such a positive review. Much appreciated
The engineer Tom was such a lovely lad…
The engineer Tom was such a lovely lad and most helpful x extremely polite and a joy to have him service our softener
13 December 2023
Unprompted review
Reply from Atlantis Water Softeners
Hi Lauren
Thank you so much. Tom is the newest member of the Atlantis Team, so this is really great to hear. I have passed this on to him and he was very grateful.
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