Lovely man in the phone arranging the visit. Jake ( engineer) was prompt, polite & professional. He fixed the problem and serviced the machine even though that wasn’t part of the plan, as the mac... See more
Company replied
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See what reviewers are saying
From initial contact, booking and then work carried out, all went well. Engineer arrived on time, was professional, efficient, knowledgeable and helpful. The unit was repaired, serviced and back u... See more
Company replied
Great company. Purchased a unit. Some intermittent issues. They sent someone on time. Offered a date that worked for me. Chap was knowledgeable. Worked diligently until the issue appeared to be fixed.... See more
Company replied
I recently had an issue with my water softener that I bought from Atlantis about 3-4 years ago. The problem was the timer control. My dealings with Mark were first class. He was incredibly helpful, fr... See more
Company replied
Company details
Information provided by various external sources
We are a UK based manufacturer of water softeners. All of products benefit from continued support from our own dedicated service department.
Contact info
Unit 3a Homefield Road, CB9 8QP, Haverhill, United Kingdom
- 01440761500
- info@atlantis-uk.com
- www.atlantis-uk.com
Very good professional experience from…
Very good professional experience from initial telephone contact to the call out service engineer .
26 April 2026
Unprompted review
Reply from Atlantis Water Softeners
Hi Gordon
Thank you so much! As a small business, these reviews are absolutely priceless. If you ever need any further assistance, please let us know.
Have owned the softener for several…
Have owned the softener for several years now and just had a first service on it ... so far great experience with office staff and engineer was good too!
12 February 2026
Unprompted review
Reply from Atlantis Water Softeners
Hi Adam
Thank you for your review.
It's great that you are happy with your experience so far with Atlantis Water Treatment Ltd. Hopefully, all future appointments will meet these same high standards.
The engineer was first class ,,turned…
The engineer was first class ,,turned up when he said he would,,no fuss no problems ,polite and helpful
Lucky company to have him ,
20 January 2026
Unprompted review
Reply from Atlantis Water Softeners
Thank you for your 5* review! This will be passed onto the engineer who we are most definitely lucky to have!
Atlantis Water softeners - EXCELLENT
Atlantis Water softeners - an excellent establishment. Billy arrived on time after a courtesy call 15 minutes before hand.
He was informative and knowledgeable regarding his job and experience.
I would highly recommend these people. They are superb.
Sharon
Kedington
24 November 2025
Unprompted review
Reply from Atlantis Water Softeners
Thank you so much for your kind review. I will pass your comments on to Billy who I know will be very pleased.
Professional and Efficient Engineer
Arrived within the time window given. Engineer was professional, efficient and tidy in carrying out the service.
24 November 2025
Unprompted review
Reply from Atlantis Water Softeners
Thank you! We really appreciate you taking the time to share your positive experience.
Straightforward and good service. Highly recommended
Straightforward, helpful and reliable people. Good explanation and price.
2 October 2025
Unprompted review
Reply from Atlantis Water Softeners
Hi Chris
Thank you for the review, much appreciated. I hope you are both enjoying the lovely softened water!
A perfect Installation
I would very much recommend Atlantis Water Treatment. I contacted them via their website and from them on everything went exactly as I would have hoped. They came straight back so that we could arrange a survey. Steve was friendly, courteous, knowledgeable and listened to what I wanted. I was unable to have a Water Softener fitted in the usual spot, under the kitchen sink, due to space and our intention to replace the kitchen units. He looked at our set-up and confirmed that he could install it where we wanted it, in the utility room. He explained the differences between their water softener models, so that we could make an informed decision. A quotation followed shortly after, which was extremely competitive and and instalation date arranged. Steve arrived on time and got straight to work. The instalation took arould 6 hours due to additional pipework required. Once done Steve explained how everything worked (which is very simple) and we now have wonderful soft water running through our pipes. Steve left without any mess and even helped me to get the washing machine in and out of its location. Overall, a very positive experience!
12 September 2025
Unprompted review
Reply from Atlantis Water Softeners
Hi Stuart. Thank you for your kind words, it is much appreciated. Glad to hear you are enjoying the softened water! If you need any assistance in the future, we will be more than happy to help. Kind Regards, Atlantis Water Treatment Ltd.
Call out
Great company very helpful when contacted regarding fault decided an engineer visit was required. Engineer arrived on day rang to see if okay to come earlier than time given carried out required work was pleasant and efficient. Will recommend this company to anyone
8 September 2025
Unprompted review
Reply from Atlantis Water Softeners
Hi Keith
Thank you for your feedback, it is greatly appreciated. We will always be happy to help in future if required.
The engineer made a great effort to get…
The engineer made a great effort to get to us on time- and succeeded .
Worked immediately on arrival and it meant I could leave on time for my appointment .
Very grateful
3 September 2025
Unprompted review
Reply from Atlantis Water Softeners
Hi Alastair
Glad we were able to complete the work in time for your appointment. We are very grateful for the 5* review - thank you.
A friendly professional and reliable…
A friendly professional and reliable local company that’s a credit to the town.
I thoroughly recommend this company
If your looking for a water softener combined with great service in the U.K.
Thank you.
1 August 2025
Unprompted review
Reply from Atlantis Water Softeners
Hi Chad
Thank you so much! Reviews like this mean the world to us! It's so nice to hear that we are achieving our goal of providing the best possible service and support to our customers.
Fixed Machine.
Lovely man in the phone arranging the visit. Jake ( engineer) was prompt, polite & professional.
He fixed the problem and serviced the machine even though that wasn’t part of the plan, as the machine was still in warranty - happy days !
And ( v important) spoke sensible (which I understand) rather than plumber-ese ( which I don’t)
So, working ( and serviced) machine- all for a fixed price.
Happy customer !
23 July 2025
Unprompted review
Reply from Atlantis Water Softeners
Good Morning,
Thank you so much! What a lovely review. I have passed this on to Jake who attended - he was very pleased.
Couldn’t be better
Everything completed on time in time per agreed booking. Steve (Service Engineer) was really friendly and happy to answer any questions we had. Great service from him.
17 July 2025
Unprompted review
Reply from Atlantis Water Softeners
Thank you! We're so pleased we were able to assist to the high standards that we aim for. If you need any further assistance, we will be more than happy to help.
On time and very efficient and…
On time and very efficient and professional.
8 July 2025
Unprompted review
Reply from Atlantis Water Softeners
Hello John
Thank you for your kind words. The engineer who attended is one of the newest members of the team, so this will be a lovely confidence boost for him.
The engineer seemed efficient
The engineer seemed efficient.
He was on time and polite.
2 June 2025
Unprompted review
Reply from Atlantis Water Softeners
Thank you Phillip. We appreciate the time given to leave such a nice review. We hope that you will be equally impressed on any future appointments you have with us.
Great experience …
Great guys arrived nice and early done the job explained everything clearly
6 May 2025
Unprompted review
Reply from Atlantis Water Softeners
Thank you very much for taking the time to leave such a great review. We very much appreciate it.
We were the first call of the day and…
We were the first call of the day and Jake arrived nice and early
Jake got on with the job and didn’t need anything from us, apart from running the hot water for the final test
Pointed out leak from the filter for the boiling tap
17 April 2025
Unprompted review
Reply from Atlantis Water Softeners
Thank you Jeff. Jake is the newest member of our team, so it is great to hear that he is performing to the levels we aim for. I also passed this on to Jake and he was extremely happy with your comments.
Excellent service from booking to…
Excellent service from booking to thorough service carried out.
10 March 2025
Unprompted review
Reply from Atlantis Water Softeners
Thank you very much. It's greatly appreciated. We look forward to assisting you again in the future
Reply from Atlantis Water Softeners
Thank you Tony. Greatly appreciate your kind words
First class service given by your service
First class service given by your engineer today thought there was as slight leak in the unit the reason for call-out during the service the problem was found and corrected.Very pleased with the attention give by your engineer
13 January 2025
Unprompted review
Reply from Atlantis Water Softeners
Hello Rodney
Thank you for your kind review. I will ensure the engineer who attended is told how pleased you were with his service.
Came to fix my 9 year old machine
Came to fix my 9 year old machine. The problem was quickly discovered and 2 parts were replaced. Machine serviced and functioning properly. Knowledgeable, efficient and friendly. Thank you.
11 December 2024
Unprompted review
Reply from Atlantis Water Softeners
Hello Julia. Thank you for your very kind review. Have a lovely Christmas and a Happy New Year.
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