astound.com Reviews 

I called astound to set up my service a week before I moved into my new apartment. It has been 5 weeks since I moved in, and I still have not received my router. I have called them numerous times and they always say that’s it’s on the way and it will be there in three business days. They have option where they just ship it to you instead of someone coming to set it up. I selected this option. Every single time I called they thought i wanted someone to set it up and were surprised that I wanted it shipped to me. The customer service people obviously do not communicate with each other. I finally asked if there was somewhere I could pick it up, and shocker, there is! They neglected to inform me of this option for over a month!!! I can walk ten minutes to pick up my router and they couldn’t deliver it to me in five weeks. They are so unprofessional it’s honestly ridiculous. I work from home so not having any wifi has been a huge issue. Moral of the story: they do not care about you at all. If my apartment didn’t make me use astound, I would never give them my business. If I could, I would choose literally any other business under the sun.

I wish I could post the screenshot of the employee breaking ADA law.

They wont let me talk to a supervisor. I was told I would be called two hours ago. Now, they want me to repeat all the steps all over. I told them already I can not repeat them more, as I have already done them over 12 times today, and will have to do it again when I get to the supervisor, and I am unable to do this due to disability.

They then demand I do it anyway. Much like a wheelchair user being told to get up and walk, and they say, I cant bc I am unable, and they say, well, walk anyway!

Bigots.

DO NOT USE THIS COMPANY. Holy crap. They are so bad. They do not explain any of their deals or how their billing works. They tell you one price and then they charge you more than that. Surprise! you have to enable autopay to get the discount. Okay so my autopay is on my account and enabled, why isn't it discounted? Surprise! You need to make one payment at the undiscounted price to get the discount! How come when I signed up they mentioned a $200 gift card? Surprise! We lied about that.

Worst customer service I have ever experienced!!! Stay away!!!!

Absolutely horrible company. Charge you $200 if you don't immediately return your modem after a move, tell you that the refund will come back next day. Nope 14-17 days. No warning of a charge. Lies from the tech support until it is returned, and then you're left out to dry. Will never use this company again or their overpriced service. Hate to say it, but my Xfinity at the new place is both cheaper and MUCH faster. Good riddance.

You cannot call a local number for astound or my grande. When you call you get a call center similar to the ones that have been committing fraud on thousand of Americans. When you want to talk to a real person it is never here in the United States even though that's where our internet is. They're quite a bit more expensive than spectrum or other is internet service provider.

Sneaky blighters jumped my bill from $50 up to $225/month when I wasn't paying attention -- CHECK YOUR BILL. Borderline scam. Internet was unreliable as well.

Well here's a new one. Recently astound who I set up automatically to be deducted from my account for my internet service. That's the biggest mistake we ever made as customers is looking for the easy convenience of giving people our information and then thinking they're somehow going to treat us well or fairly. I found this month came back to me and told me that my internet fee was rejected at the bank and because of that they had to attached an $89 fee to my bill. 😱 Not only did they attach it the bank never rejected them from a $79 bill they just never I think deliberately did not charge me so they could hit me with an overdraft fee who the hell is the sound to add $89 to my bill and tell me I have to pay it? They bounced my account $141.00 I recently had a contact the district attorney's office and I'm going to contact my bank and dispute that $89. My bank shows no rejection of that bill coming through and if my bank doesn't show it then they're full of you know what 💩 they could be doing this all across Pennsylvania or any state they're in telling people that it was rejected and they have to pay a fee and now they bounce my account. I don't understand what's happened to the politicians I don't understand what's happened to places that are supposed to protect consumers I don't understand what happened to people who work in the bank social security office I don't understand all these criminals and con artists that are being hired across America and nobody fires them and nobody goes to jail they just keep stealing and conning people out of our money what the hell happened to us? 🫣 I had similar problems with bad service Verizon tried to overcharge me then wouldn't give me back my money, I had problems with FiOS who they said I had an account with years before and didn't pay it but it was erased and after I got a new account with them they took away the right for me to have anything other than internet for one year. This is the work crazy ass people they're hiring from India and China and other places that don't know what they're talking about nobody knows what they're talking about in America anymore it's driving everybody to violence and insanity you cannot make the insane the new sane. They're so bad I don't know why the federal government hasn't sent in the military to pull everybody out and put them in prison this is what we have to do we have to stop playing around with people and letting off like con people shouldn't be held accountable for their trespasses against the customers how did this get started with the democrats? I'm going to have to dispute that with my bank the $89 charge their customer service is absolutely awful it's all foreigners who barely speak English who can't help you often times and their service what is that there's no customer service and there's no service that helps anybody do anything but take advantage of customers I'm 70 years old and I think that's why they did it they think that we're all feeble now at 70 years old or is 55 years old and they try to take advantage of us where's the district attorney's offices where are the people that supposed to arrest these people and put them in jail? Now I have to come up with $141 to cover my account after being a Vietnam vet as a black man going through everything I've gone through in this country just to find pieces I get older and now we got something called woke and generation Z and nobody's doing anything to help the American people. It's so shameful it's so embarrassing and we know at least half of them maybe more our community college graduates so what's that telling you all the thugs are now in college so they can be hired by these places including Amazon and delivery services like UPS so they can rip us off the alarm packages tell people when they delivered a phone or this or that and it disappears and nobody's being held accountable who do you think's doing all the crime cast for the friendly Ghost?

I just spoke to an Astound Customer Service Rep to cancel my service. Of course, they don't want to lose customers but I was asked who my new provider was, what kind of deal I got, etc. I finally said I wasn't going to talk about that, I just wanted my service canceled as of today. I then heard a whispered "don't have to be a bxxtch about it." Finished that call and immediately called back in to file a complaint.

I called Astound, with the thought process of canceling the service because of the auto increase. However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience.

I was on the phone for almost 2 hours though. So, not very happy about that.

This is one of the worst companies I've ever interacted with.

They charge so many arbitrary fees and are extremely unresponsive. What they do ought to be illegal.

First, they advertise a $30 / month fee, but they have maintainance fees (in my case $23 / month). These they can charge no matter what you 'lock in' at the beginning.

Next, they have a $1 fee for paying manually instead of with auto pay.

Also, they charged me a $90 fee because they charged a stolen credit card. They would not waive this no matter how hard I tried.

They also charged me a missing modem fee TWO DAYS after I disconnected my service. On the phone they promised me 30 days to return my modem.

If you have the option in your area, PLEASE PLEASE use any other company.

We made an appointment for initial installation and were given a 4 hour window of 8 to Noon. We confirmed. They didn’t show or call. We called and were told they might make it later that day.

I started with a $50 bill (for 100GB) with astound and slowly, month by month it went up to $130. When I finally had enough and wanted to cancel, their service was abysmal. The rep did not accept my cancellation and kept trying to upsell me. I had to repeat my request to cancel over and over again and finally spoke to a supervisor to get my service cancelled.

I am writing to express my deep frustration with the severe lack of customer service I have experienced with Astound. After signing up for internet service in January 2026, I was promised a gift card contingent on maintaining my account for three months.

Since then, I have diligently followed up on this promotion, contacting support in April 2026 and again on May 12th. On both occasions, I was assured that a form was submitted. On the first occasion, I was told to wait one month and on the second, to wait one week.

However, rather than receiving a gift card today, May 20th, I was told that yet another form needed to be filed, marking my third follow-up for the same issue without any clear resolution in sight.

How much longer am I expected to participate in this cycle of repeated paperwork before the promise is fulfilled?

Stay away from them. I had been a customer for over 10 years and when I decided to switch I was charges double my internet bill and when I called they said their prices went up wow that was a lie. Also, I had called 2 days after the new billing cycle started and they said they bill for the whole month and will not provide me refund/prorate service. Scam company. please stay away.

Please do not use astound. The internet keeps going in and out. The price went up by $30. I couldn't negotiate a reasonable price. I connected my services with a different provider. They wouldn't prorate and they want to charge you for the whole service that you are not using. They are thefts and scammers.

I would give a stone customer service less than a one star if I could. Twice this week they've had outages, but were unable to verify their allergies. The customer service person have been unhelpful. By the way of example, I waited on hold for an hour and 14 minutes at one point in a supervisor was supposed to come so I could register my complaint. After an hour and 14 minutes the person hung up on me after telling me that a supervisor will call me back in an hour. It's been three days and no one has called. My Internet is down again and I'm being told there is no outage. This is the same thing that happened last time where they told me there was no outage however there was an outage. They scheduled a service person to come for the next morning, however that person did not come all the way home for them. They told me the person didn't come because there was an outage however they did not cancel the appointment with me and they never told me there was knowledge. I only found this out by calling to find out what happened to the Service person. Absolutely horrible service from astound. It's pretty cheap, but even then it's not worth the money.

Just got my Astound fiber installed, excited I checked my speeds only to see an abysmal 36mpbs when I was promised a gig. I called them right away and am currently canceling my service. Shady sales tactics, lies about the cost and wild wait times while talking with customer service.

This company is a rip off. They begged me to come back. Like a fool I did. I lost my wallet in December forgot to update my new bank card info for auro pay. They were charging me $70. a month. Since then it's been over a hundred, I called to complain, they had an excuse for every charge., 5 months and they're still penalizing me for that month. This company is a rip off, money hunry. Do not sign up with them, you'll be sorry!

Comically unethical business. I've been a customer for 7 years, never missed a payment (auto-pay). Just found out they were charging me $76+ per month for 250 Mbps and offering new customers $40 + taxes for 1,000 Mbps with a $200 coupon and locked-in forever pricing. No sense of rewarding customer loyalty. They dropped the bill by $30 or so and increased my Mbps to 600 when I threatened to leave.

There's a reason they have a hilariously low Trustpilot score.