astound.com Reviews 

Our block has been out of service for 6 days with no resolution they keep telling us the fiber line is dead or broken but they keep sending the same tech who takes pics because he can't fix the issue because we need a new line run Astound sucks I pay over $200 a month for service I would love to speak to the CEO of the company to give him a few choice words.

They doubled my price after I renewed my lease with my apartment that only allows their services. I told them to give me slower and whatever was cheaper internet and the customer service representative told me the slower internet was more expensive then what I was paying. I’m paying 80$ for a one bedroom apartment with one person. I have 1 tv and 1 phone. 80$ a month. Insane work, I call to cancel because I’m moving and then they offer to lower the price. They are a scam.

Dealing with this company has been a nightmare! My apartment building has a contract with them, so I have no other choice than to use them for internet. They charge at least three times more than any other internet provider out there. And if you are moving, you are beholden to their "policy". They will charge you a for a full month of service if your move-out date doesn't coincide with their arbitrary billing dates. They will not prorate their service, and they won't work with you. I cannot wait to be done with them.

The worst internet service in a world. They literally lying about everything. Never received promised $ 300 Amazon gift card. They vandalized my lawn. 4 months since installation and fiber optic cable are just laying in a grass, they never properly buried it. Terrible customer service.

If I could leave a zero I would. Astound is the worst internet and cable tv provider I've ever had. I had to call and spend hours on the phone every month for 6 months because my service would cut off. I wasn't provided any compensation for the time or bad service. Finally they told me the equipment i had wasn't used anymore. They gave me new equipment but it doesn't work half the time. The tech didn't explain how to use it, and come to find out he didn't do it right. I've called repeatedly asking for help with using the recording/dvr and explaining the error messages I'm getting, but none of the reps seem to be listening to me because they just keep giving me the same instructions, which don't work because there's an error. After another approximately 6 months, I get a rep who did something and I get a msg on the TV that recordings can now be set up. My request for a bill credit was denied. I also pay $308 a month for the crappy service and they refuse to lower the price. New customers can get higher internet speeds than I have and at half the cost i pay. This is the only provider offered at my apt complex so I'm screwed. I will not be renewing my lease here because of how bad Astound is. It's not possible these days to function without internet service, and I've been taken advantage of for years.

I had Astound for longer than I would like to admit … a few years. Internet speeds were horribly inconsistent, sometimes incredibly fast, but other times coming to an unusable crawl. Technical support, via telephone or chat, is borderline useless. The only thing they can do is reset your cable modem, and if that does not work, they have to send out a technician. This is not an exaggeration … they even told me that this is their only troubleshooting option (and you can reset your own cable modem by just disconnecting it from power for a short time). Billing infuriated me (described below). Cancelling was difficult, as they go to great lengths to try to talk you out of cancelling. In fact, the only way to quickly get to a customer service rep is to tell the automated system that you are calling to cancel. If you do that, you will have a rep in seconds. If you call for any other service, you will wait on hold for many minutes. I have switched to Verizon FiOS, and everything from the Internet connectivity to the communication is so much better. Oh, one more fun thing: I called to cancel my service on April 3, but unfortunately this was the first day of my new billing cycle. I received two more bills, once for the billing cycle that ended on April 2 (fair enough), and another for the billing period from April 3 to May 2. Really? Is that really necessary??? I will never use this company again.

My billing address changed randomly in March. A completely different address that I have zero connection or knowledge on appeared on my statement a few months back. I contacted Astound and was on call for over an hour while they tried to convince me that I had changed it. My account has one person that has access to it.... me! I repeatedly expressed my frustration and after speaking to a supervisor who tried to explain that the mistake is clearly mine, I hung up. If the service wasnt the only option I would drop them immediately. Their customer service is far from acceptable!!! 0 stars!

I’m paying for 600 Mbps but consistently get 100-150. Also, internet goes out after heavy rains. Astound says no problems on their end but service mysteriously restores after a number of hours. They’ve sent someone out for these items and can’t find anything wrong. In addition, no internet when I have the modem running from power from a generator. I work in critical infrastructure and need to be able to access internet even when neighborhood power is out.

I paid them twice by accident, they couldn't refund me. I was told to contact my bank and have them reverse the payment the bank did. Then a restriction was placed on my account where I couldn't make my next payment. They didn't want to release the restriction. After 5 phone calls and speaking to about 12 people the restriction was still not lifted. It is very difficult to speak to a supervisor by, finally I was able to speak with one her name was Ashley she was able t take my payment and release the restriction. I've never had so much trouble paying a bill. That second payment should have been rejected and knowing how to refund a payment that was not due to them, that is not something they could do. This entire process took 6 days. My bill was due on 4.17.26. Finally got to pay it today the 22nd of April. What bad service with astound. You can't even contact anyone at the corporate office. I even chatted online what a useless service. Watch out everyone.

I only gave it one star because I had to in order to kick-off this review. This is the worst company I have delt with for internet and mobile phone. I have been a customer for 5-10 years, not sure when I started. They have been upping my monthly bill since day one. Asked to receive the same rate as a new customer and they laughed. The tech support are clueless with basic account maintenance. As soon as I changed to another company, they come out of the woodwork to beg me to stay. Horrible experience......

ASTOUND IS THE WORST COMPANY. YOU CANNOT COUNT ON THEM IN AN EMERGENCY. MY PHONE DOESN'T WORK, THE TV STOPS WHEN IT'S MORE INTERESTING. I SPENT HOURS ON THE PHONE WITH THESE INCOMPETENT COMPANY.I'M WRITING TO FCC

First the original bill was much higher than expected. I had to argue, refer to my contract, and work my way up the chain to get the agreed upon rate.
Then they offered a $200 gift card to new customers. "Fulfillment of prepaid gift card by Astound will occur within 120 days of installation date via email to customer’s preferred email address listed on account." It has been 120 days. I contact them and they said it might take 5 months. I have a feeling it will never be given.

Promotional $300 gift card. Though this is promised, it has now been 121 days. I've emailed several times and was told it was on its way or escalated.

Absurd that I left Ziply for this lousy company.

They have kept me on the phone line for over 30mins. My internet has been out for over a hour and they are ignoring my call. I should be intile to a refund for no service. Will be leaving astound

I called for an agent. 60 minutes later, I'm still waiting.

Horrible service.

This is the worst internet company ever. We were paying over 160$ not once would they help lower our bill. Once we got more options in our area they were trying to make deals left and right. We called and canceled. They never once told us what to do with the equipment. They then charged us 480$ for not returning the equipment. I had already mailed it back. I have gone round and round with them. If you have another option take it. Do not sign up with this shit company.

This started on November 21,2025. I signed up with a door to door salesperson for 1 gig service, lifetime pricing of $40 with autopay. Every time a tech came to install said equipment, the service into my neighborhood wasn't working. I called again in December why nothing had been done, and was told that I had called and canceled my contract. I then had to step down to 500mHZ services for that price, as the special had completed and that was the best they could do. December 24, service was finally installed. I then had problems with the autopay discount, took 2 months to get that squared away. In late February, I started having times when service would slow or totally drop. I was told that the 500 mHZ service was shared in my neighborhood and that was the slow down. Service totally dropped out on April 1, the earliest appointment I could get was April 3rd, 8 am to 12pm. No one contacted me or showed in that time frame. I reached out to customer service to find out that service was out to my neighborhood and they were working on it, but no calls to me. I started getting emails that the service was out, and they were working on it. I received an email on April 4th, at 4:53pm that service was restored (not mine) At 6pm I received an email saying my repair appt was move to April 6th, from 8am to 12pm. I had to call and change the appointment to 12-5pm due to previous appts in the morning. Today is April 6, 5:50pm, no calls, email, or text about no one showing up. I did call customer service earlier, and was informed they showed my appt is today, from 8am to 9pm. I am switching my internet company to elsewhere, this is ridiculous.

If I were able to give ASTOUND A HALF STAR, I WOULD! this is the worst cable service I have ever seen. It's disgusting. The complex where I presently live the residents used to own cable independently. Most of us had SPECTRUM, a very reliable service. Our coop decided a few years ago to take a bundle with Spectrum for $75.00 per tenant, I don't recall how many yrs the contract lasted with them, as I said most of us had them individually prior to this bundling package. In September of 2025, Spectrum decided not to renew their contract with us. This left our management office to search around for another cable service that would accept a contract with us.
So they found ASTOUND (FORMERLY RCN). Surfice to say, I've had nothing but problematic issues, that I rarely had with Spectrum. Everyday, sometimes 2xs a day the screen would freeze up & I would get messages telling me "something went wrong, or no connection to the ethernet, or interenet!" And a technician was just here earlier this afternoon.
I just got off the phone with an agent named 'Bosa,' because of the same issue occurred again earlier this evening. He kept asking the same questions over & over again AFTER I explained what was happening. I kept telling him I wanted to speak to another rep & and whatever reason, he would not transfer me to someone else & when he finally did a recording came on saying "no one else was available," and the call disconnected. I read other reviews, so I know I'm not the only person dealing with this crap.
This is a WARNING TO OTHER CONSUMERS: IF AT ALL POSSIBLE, DO NOT CHOOSE ASTOUND AS YOUR CABLE CARRIER! IF YOU DO YOU'LL BE ASKING FOR MORE PROBLEMS YOU CAN STAND! I would not recommend these ppl to anyone I know, or even a stranger. Thank God I didn't switch my mobile with them. I kept Spectrum as my mobile carrier. And in fact, if I am able to get out of this contract with ASTOUND, I'm going to go back to the cable company I know is the most reliable. Besides, I miss NY1.

My dad used to have a saying: if it ain't broke, don't fix it! This bundling crap is just not worth it. Thank you.Apr

Their service technician is great. When you call you talk to a live person that you can understand. My problem is high cost and a wifi that can not reach 30 ft to the living room for the TV, which is always buffering. They want to charge me extra for a device to extend it.

Astound is truly astonishing they just took out of my bank account for April yesterday. And then changed me $20 more for a technician to come out to upgrade their cable boxes that I rent every month. Twice in one month they took from me. Never mind that I have a mortgage and other bills to pay. Lawyer is getting a call today if something is not corrected!!!