Assured Pharmacy Reviews 

15,138
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers point out that the staff members are extremely helpful, professional, and thorough during initial consultations, offering reassuring guidance throughout the entire medical weight loss journey. Consumers also deeply appreciate receiving prompt communication, helpful tips, and supportive daily messages that answer all questions and ensure complete peace of mind. However, some reviewers were not happy with occasional delivery delays, missing tracking details, and ongoing problems with various courier services. A few other people also felt that routing mistakes and mishandled shipments led to frustrating experiences requiring external intervention and refunds.

What people talk about most

Service

Users describe positive interactions with service, highlighting that the entire process from start to finish... See more

Customer service

People report positive experiences with customer service, highlighting helpful and professional interactions.... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, professional, and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many praising prompt arrivals and easy... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a wide range of outcomes. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Haven't felt hungry nor been looking for food, unfortunately, I'm in my 3rd week and am a little disappointed with my weight loss - I have lost some but not as much as I was hoping for - so far. One... See more

Rated 4 out of 5 stars

Daily supportive emails have been great. It’s only my first week so not much really to say. Felt a little boated and nauseated on days 2 and 3 but otherwise all ok. Too early to notice any weight los... See more

Rated 4 out of 5 stars

Very thorough introduction to this form of medication. Explained in detail the journey I would take with their support. Stressed there was always help available through customer services if the need... See more

Rated 4 out of 5 stars

A quick response when completing initial consultation, making getting an answer and medication as quick as you can supply the correct information. When I was then successful delivery was very quick a... See more


Company details

  1. Pharmacy

Information provided by various external sources

Assured Pharmacy is an online pharmacy and prescribing service based in the UK. We're fully regulated and committed to an amazing customer experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(15,138)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Taking your money when they know they shouldn't!

Would be zero but cannot do that.
Ordered mounjaro jabs completing all questions, including that I was type 2 diabetes with no meds required. Form finished, money taken, only to be told in a call by a 'prescriber' days later that they wouldn't give it to me as I had diabetes!
Very underhand to take money then say it will take a week to come back. The consultation should be automatically closed when saying diabetes and no money taken. How much money is this company taking in and earning on when they know they wont prescribe. Do not use this company if you dont want to 'lend' them money for nothing! Assured Pharmacy, sort your online forms out to end a consultation when it is appropriate to do that and not take my money.

2 April 2025
Unprompted review
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Jeanette
Thankyou for your feedback. As a private pharmacy we need to take the charge to generate the prescription and it is then checked by a prescriber. Patient safety is our priority and I am sorry that on this occasion we cannot issue this medication for you. We understand your disappointment and a full refund was issued. We wish you all the best with your weight loss journey

Kind Regards
Assured Pharmacy

Rated 5 out of 5 stars

Assured Pharmacy Online - A UK Pharmacy You Can Trustmpressed with the…

I’ve been really impressed with the quality of service from Assured Pharmacy. They stayed in regular contact, patiently answered all my queries, and made the whole process straightforward. Great service, brilliant product—honestly, if you’re considering Mounjaro, I’d definitely recommend giving them a go. Top-notch experience!

2 December 2024
Unprompted review
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi John, thankyou for your positive feedback. If there is anything we can help with please don’t hesitate to get in touch.

Kind Regards
Assured Pharmacy

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Prices are better than anywhere else. Received my order promptly, and was kept up to date by email or phone for repeat orders. Orders always arrive next day.

19 February 2025
Unprompted review
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Reply from Assured Pharmacy

Hi Odhran, thankyou for your positive feedback. If there is anything we can help with please don’t hesitate to get in touch.

Kind Regards
Assured Pharmacy

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Avoid them

24 February 2025
Unprompted review
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Allison Thankyou for your feedback. I can see there was a delay in you receiving your last order from us and this was quickly rectified. If there is anything else we can help with please don't hesitate to get in touch

Kind Regards
Assured Pharmacy

Rated 5 out of 5 stars

Prompt delivery

13 November 2024
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Angus,

Thankyou for your positive feedback. We look forward to processing your next order and in the meantime if there is anything we can help with, please don't hesitate to get in touch.

Kind Regards
Assured Pharmacy

Rated 5 out of 5 stars

Promt and all correct

11 November 2024
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi David

Thankyou for your positive feedback. We look forward to processing your next order and in the meantime if there is anything we can help with, please don't hesitate to get in touch.

Kind Regards
Assured Pharmacy

Rated 5 out of 5 stars

Alwaysf very helpful

Always very helpful, dealt with them now for about 4 years never any problems also quick delivery. Thanks

10 February 2025
Unprompted review
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Alan

Thankyou for your positive feedback. We look forward to processing your next order and in the meantime if there is anything we can help with, please don't hesitate to get in touch.

Kind Regards
Assured Pharmacy

Rated 5 out of 5 stars

i have been using weights lose for 3…

i have been using weights lose for 3 months and it's absolutely work!! For me
I'm loss my weight for 5 kg. Feelings confident more than before I still have 5kg more to go so I'm looking forward for the next injection 💉 thank you

3 February 2025
Unprompted review
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Thitapha

Thankyou for your positive feedback. We are pleased to hear the medication is working well for you. We look forward to processing your next order and in the meantime if there is anything we can help with, please don't hesitate to get in touch.

Kind Regards
Assured Pharmacy

Rated 5 out of 5 stars

fair price

fair price, prompt delivery

4 November 2024
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Malcolm

Thankyou for your positive feedback. We look forward to processing your next order and in the meantime if there is anything we can help with, please don't hesitate to get in touch.

Kind Regards
Assured Pharmacy

Rated 5 out of 5 stars

Reliable

Reliable. Easy to order. Efficient and professional.

24 January 2025
Unprompted review
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi John
Thankyou for your positive feedback and your loyal custom with us. If we can help with anything or you have any questions please don't hesitate to get in touch

Rated 3 out of 5 stars

Postage was late

The postage was delivered late on my last purchase, I’m aware not your fault however

23 October 2024
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Craig, Thankyou for your feedback. I can see you used our Tracked 48 delivery service which is a free service where Royal Mail aim to deliver between 1-3 working day. If you need your order sooner we do offer alternative delivery services including next day delivery. If you have any questions or need more information please don't hesitate to call us and a member of the team can help.

Rated 5 out of 5 stars

Good advice

Good advice, good pricing, efficient delivery

22 October 2024
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Reply from Assured Pharmacy

Hi Stewart, Thankyou for your feedback, it is good to hear. We look forward to processing your next order and If you need any further advice or have any questions please get in touch. We are here to help

Rated 5 out of 5 stars

A first class and very quick service…

A first class and very quick service thank you will definitely use again

17 January 2025
Unprompted review
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi John Thankyou for taking the time to provide your feedback. We are pleased you are happy with our services and look forward to processing your next order.

Rated 5 out of 5 stars

Reliable

Fast efficient service!

17 October 2024
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi John Thankyou for your positive feedback. We are pleased you are happy with our reliable service and hope you will order with us again soon.

Rated 5 out of 5 stars

Reliable and Supportive Pharmacy

I ordered Finasteride for the first time online with Assured Pharmacy. I found the website easy to navigate and I was able to quickly complete the required questionnaire. There was an 'offer' available, so I was able to obtain the product at a reduced price, making a big saving for me. My experience was wholly positive and the level of offer of support I have received from Assured Pharmacy after making my initial purchase has been very welcome and reassuring. It's very satisfying to know someone is available to offer advice and support should it be required. I will certainly purchase from assured Pharmacy again.

13 January 2025
Unprompted review
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi James
Thankyou for your positive feedback. I am pleased to hear you are happy with your order and the support from our team. We hope you place an order with us again soon.

Rated 5 out of 5 stars

Excellent company

Excellent company, postage excellent, exceeded my expectations

15 October 2024
Assured Pharmacy logo

Reply from Assured Pharmacy

Hi Dennis
Thankyou for taking the time to provide feedback on our services. This is very good to hear and we look forward to processing your next order.

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