ASPHALTGOLD Reviews 

I ordered a new balance 9060 and the stitches on shoes were not so good

Asphaltgold is one of my go-to stores for sneakers and streetwear. Their selection is outstanding—mixing big names like Nike and adidas with more niche, gorpcore-friendly brands like Salomon, Hoka, and ROA. If you’re into that technical, outdoor-meets-urban look, they’ve got you covered.

The website is clean, easy to use, and full of high-quality product photos. Shipping is fast, and communication is clear every step of the way. I also appreciate their fair approach to hype drops and raffles.

Overall, Asphaltgold delivers a premium shopping experience while staying rooted in street culture.

I ordered Nike sneakers, ordering process was fast en efficient, price of the sneakers really good, delivery was super fast. Would recommend this website as I had a really good experience

Ordered paraboots which had just been added to their website (quite costly shoes). After around 4 days got told they had been busy and therefore my order would be delayed 1-2 days. Further 1 week passed when I got the notification that my order had been cancelled due to stock issues. Really bad service and will not buy from there again

I never leave reviews, but I felt I had to in this particular case as i feel completely scammed.

I never received my order. After months of correspondence back and forth, they still won't reimburse me for the cost.

My recommendation: buy your stuff somewhere else.

Bought two times from Asphaltgold. Had to check my e-mail. First time they send me a wrong jacket, but it was years ago, in 2018.
Now I ordered Salomon sneakers. They shipped it and provided a tracking number which, after 3 days, was showing as invalid. I e-mailed them and they responded in 4 days with the same link to wait couple of days. After I waited 2 days and the tracking was still invalid, I e-mailed them to help me with the situation.

It took them 5(!) days to respond to me with the right tracking number. What kind of costumer support is that?

Meanwhile the shoes arrived, everything is ok with that. But it took them 11 days in total to provide me with a correct tracking number.

The shipment took 2 weeks and i am in europe. The package arrived in a terrible condition, the shoe boxes were torn, the outside box was broken and the shoes inside i bought 2 pairs, were worn. The papers inside the shoe box were also unfolded and torn. I will never purchase again from this store. This store in 2017 used to be excellent. The customer service also very late in responses.

Good day. I have a claim against you. I returned the goods (tracking number: 400282440824), and the goods arrived on May 30. I was dissatisfied with this product for the reasons indicated on the website. Please resolve the issue and let me know when the refund for the officially returned goods will be made, as quite a lot of time has passed. Thank you very much.

1 star. They ignore customers, block you on Instagram, and keep your money. Absolutely unacceptable.

Here’s the full timeline of my experience:

April 2025 — I returned an item. They received the return 1.5 months ago, and I still haven’t received my refund.

I emailed asphalt gold dozens of times over the course of almost two months. No response at all. Complete silence.

I then left a review on Trustpilot, after which they replied publicly asking me to “please send an email” to their support. I had already done that many times. They just copy-paste replies and don’t actually help anyone.

I contacted them via Instagram. At first, they replied politely, asked for my email and order number, and promised to forward it to their service team. I provided everything.
Then? Silence. And shortly after that — they blocked me.

Final result:
• They got the returned item — but kept the money.
• No answers via email.
• On Instagram — pretend to help, then block you.
• On Trustpilot — they respond only to make themselves look good, not to solve anything.

This is hands down the worst customer experience I’ve had in years.
No accountability, no customer service, no respect. They just take your money and disappear.
And if you complain — they block you instead of fixing the issue.

Avoid this store at all costs. If anything goes wrong with your order — you’re on your own

Very fast delivery!
Product was as described, authentic and in very clean condition.
I will definitely order again.

Five star experience with this store :)
I found on Asphaltgold website the pair of shoes that I wanted and was everywhere else sold out.
The order was carried out smoothly and the delivery was super fast!

Nothing has changed here since I wrote my review, the store is not contacting me. I am giving you one last opportunity to get in touch with me before a fraud report is filed. My email is kokareanton11(at)outlook.de. Order number AG44147775.

They still don't return my money and full ignoring everywhere..

I have just received my order and I am very disappointed. The parcel is shredded and almost open. The shoebox inside was also affected. It's torn and the box is crushed. Since I was going to give it as a gift, it was not a very pleasant situation.

In addition, the t-shirt I filtered specifically as a woman's t-shirt is unfortunately a man's t-shirt. The description could have stated that it was not from the women's section or at least that it was unisex.

Fast delivery, no problem with return

Giiirllll ich habe ein Shirt von Courréges bestellt und da waren Gummibärchen drinne? I mean yesssss gurlll thank you i ate them all up!!! Also 5 Sterne.

Omg no i sound so fat for being happy about food😭 ich bin die dünnste Marilyn Monroe in der Prosektur mit meine 54KG und 1.77CM. B*tch we tall and skinny omg PERIODDDDDDDDDDD B*TCH YESSSSSS THANK YOU

I recently purchased a pair of sneakers, and there was an unfortunate delay with the courier. I asked for help from Asphalt Gold in clearing up the matter and they were AMAZING! Really efficient communication, and resolved my issue in a really timely manner. Thank you for being so helpful!

Return my money please, I'm waiting from 17h April! #AG44115507 You everywhere ignore me when im write to you

Absolutely Terrible Experience – Stay Away!

I had one of the worst experiences ever with this company. I paid for my order in full (Order Number: #AG44131626) and expected a smooth process. Instead, everything went wrong from the start.

The item was delivered extremely late — far beyond the promised delivery time. And not a single word of communication or apology about the delay.

Then I decided to return the item and request a refund. I followed all the return instructions and sent the product back to them. And now? They are completely ignoring me. I’ve emailed them multiple times, asking for confirmation of the return and a refund, and not a single response.

This kind of treatment is disgusting. They show zero respect for their customers, completely neglecting all communication. It’s like once they have your money, they disappear. This isn’t just bad service — it feels like a scam.

I’ve been patient, polite, and clear in every message. I’ve given them more than enough time and chances to respond. But they simply refuse to acknowledge me.

To the company: this is unacceptable, and I demand that you get in touch with me immediately.
Email: andrepolikh @ outlook.con
Order Number: #AG44131626

Until this is resolved, I will continue to share this experience on every possible review platform. If you’re a potential customer reading this — do yourself a favor and stay far away from this company.

Be careful and think twice before ordering from this website if there’s even the slightest chance you might need to return the item.

I ordered some products and received them, but unfortunately ended up in a situation where I had to return them. The package was delivered back to them on April 17, which they confirmed via email. In that email, they stated that the refund would be issued within 10 days. The time has passed, and no refund has been sent. I contacted customer support, and they asked me to wait a bit longer. I waited—but nothing happened. I wrote to them again, but no one has provided a clear answer regarding my case. Now I’m left without the items and without my money.

Unfortunately, their support responds very slowly, so it seems the company isn’t really interested in resolving such issues and probably hopes you’ll just give up and let them keep your money.

Just to back this up, my order number is AG44099618.