Ashampoo Reviews 18,513

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Até agora tudo deu certo e deu bom resultado de acordo com as normas estabelecidas antes da compra. E vem tudo rapidinho. So far everything has gone well and has given good results in accordance wi... See more

Rated 5 out of 5 stars

49% bad reviews? Clearly, the customers who are satisfied are _not_ leaving a message. I like Ashampoo software. It gets the job done without having unnecessary bells and whistles. An interm... See more

Company replied

Rated 5 out of 5 stars

I was a beneficiary of a license of Ashampoo WinOptimizer 27 from our forum (Christmas contest prize) and I just wanna state that this app is GREAT! All tools you need to keep Windows in tip-top shap... See more

Rated 5 out of 5 stars

Wide variety of useful apps that work seamlessly with every other Ashampoo software. Just wish they would offer beta testing at least for long-time users like myself. It is ALWAYS better to have teste... See more

Company details

  1. Software Company
  2. Software Vendor

About Ashampoo

Written by the company

Unternehmensüberblick:

Ashampoo GmbH & Co. KG ist ein in Rastede, Deutschland, ansässiges Softwareunternehmen, das sich auf die Entwicklung und den Vertrieb von Softwarelösungen für Windows-Betriebssysteme spezialisiert hat. Gegründet im Jahr 1999 von Rolf Hilchner, hat sich Ashampoo zu einem der führenden Unternehmen in der Branche entwickelt und bietet eine Vielzahl von Produkten und Dienstleistungen für Privat- und Geschäftskunden weltweit an.

Produkte und Dienstleistungen:

Ashampoo bietet ein breites Spektrum an Softwarelösungen, die sich in verschiedene Kategorien einteilen lassen, darunter:

System Utilities: Ashampoo entwickelt Software, die die Leistung von Windows-Betriebssystemen optimiert und verbessert, wie zum Beispiel Systemoptimierung, Backup inkl. Wiederherstellung, Brennprogramme und Sicherheitslösungen.

Multimedia-Software: Ashampoo bietet eine breite Palette von Multimedia-Softwarelösungen, einschließlich Audio-, Video- und Bildbearbeitungsprogrammen sowie Brennprogramme.

CAD-Software: Ashampoo hat auch CAD-Software im Angebot, die es Benutzern ermöglicht, Architektur- und Konstruktionsprojekte zu planen, gestalten und präsentieren.

Top-Titel: Besonders beliebt sind Ashampoo WinOptimizer, Ashampoo Burning Studio, Ashampoo Backup Pro, Ashampoo Driver Updater, Ashampoo PDF Pro und Ashampoo Office. Alle Programme sind in stetiger Entwicklung und werden regelmäßig in neuen Versionen veröffentlicht.

Kundensupport und Service:

Ashampoo legt großen Wert auf Kundenzufriedenheit und bietet umfassenden Support für seine Produkte. Kunden können auf Hilfsressourcen wie Online-Hilfe, HowTo-Videos, FAQs, Benutzerhandbücher und Tutorials zugreifen, um bei der Nutzung der Software Unterstützung zu erhalten. Darüber hinaus bietet Ashampoo einen technischen Support per E-Mail für Kunden, die zusätzliche Hilfe benötigen.

Vertrieb und Marketing:

Ashampoo vermarktet seine Produkte hauptsächlich online und vertreibt sie über seine eigene Website sowie über Partner-Websites und Plattformen von Drittanbietern. Über die neue Plattform Connect wird eine weitere Möglichkeit angeboten, Produkte zu kaufen, zu installieren und Updates zu beziehen. Das Unternehmen bietet häufig Sonderangebote, Rabatte und kostenlose Testversionen seiner Produkte an, um Kunden die Möglichkeit zu geben, die Software vor dem Kauf auszuprobieren.

Unternehmensphilosophie:

Ashampoo entwickelt qualitativ hochwertige und benutzerfreundliche Softwarelösungen, die den Bedürfnissen von Privat- und Geschäftskunden gerecht werden. Besonderes Augenmerk liegt auf logischem Aufbau, hochwertigem grafischen Design und guter Usability. Das Unternehmen legt Wert auf Innovation, Kundenzufriedenheit und kontinuierliche Verbesserung seiner Produkte und Dienstleistungen.

Fazit:

Die Ashampoo GmbH & Co. KG ist ein renommiertes Softwareunternehmen, das eine Vielzahl von Softwarelösungen für Windows-Betriebssysteme entwickelt. Mit seiner breiten Palette an Produkten und dem Engagement für Kundenzufriedenheit und Innovation hat sich Ashampoo als einer der führenden Anbieter in der Branche etabliert.

 

Unser Versprechen

30 Tage Geld-zurück-Garantie

30 Tage Geld-zurück-Garantie
Wir möchten, dass Sie mit uns als Unternehmen und unseren Produkten zufrieden sind. Haben Sie ein Produkt versehentlich gekauft oder es wird Ihren Erwartungen nicht gerecht, wenden Sie sich einfach an uns. Bis zu 30 Tage nach Kauf bekommen Sie Ihr Geld zurück, ohne Wenn und Aber!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

19K reviews

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Rated 1 out of 5 stars

it is terrible a user has to buy a new…

it is terrible a user has to buy a new key in order to active a software you already paid ,let say a user reset his computer 4 time he is not able to install the software where in life is that possible never ever something like this esto es una pinga for the time of use terrible a lot issues also with the software ...

17 August 2024
Unprompted review
Ashampoo logo

Reply from Ashampoo

It is possible for us to reset licenses if necessary. Many Ashampoo programs can be reactivated by yourself as well. 

Click on "Login" in the upper part of our website www.ashampoo.com (http://www.ashampoo.com) (or if you are already logged in on your user name). In the "Licenses" area you will then find the option "Reset license" next to the license key that is no longer active. This option only appears if a license requires to be reset to be activated again.

If you have any questions about the process or if you need any help, please contact us directly at support@ashampoo.com.

Rated 1 out of 5 stars

Not reliable! It sudenly closes loosing all work done.

Not reliable! Software fails and sudenly closes loosing 2 hours work. No automatic saving feature, no temp data. I have tested the PDF Pro 3 and just lost my time.
Is a pity they used to wording PRO when it can't even handle a simple auto-saving feature.

14 August 2024
Unprompted review
Ashampoo logo

Reply from Ashampoo

We’re sorry to hear you’re having trouble with the program. However, the software does have an automatic save feature. Please feel free to contact our support team at support@ashampoo.com for further assistance.

Rated 5 out of 5 stars

SUPERB

Até agora tudo deu certo e deu bom resultado de acordo com as normas estabelecidas antes da compra. E vem tudo rapidinho.
So far everything has gone well and has given good results in accordance with the standards established before the purchase. And it all comes quickly.
Bisher ist alles gut gelaufen und hat gemäß den vor dem Kauf festgelegten Standards zu guten Ergebnissen geführt. Und es kommt alles schnell.

24 July 2024
Unprompted review
Rated 1 out of 5 stars

Tell something stupid

Tell something stupid, I don't know this shi t, my Google account was leaked (the password has been changed), I don't agree to pass this verification, emails harass me every day, the current network information security environment is very stupid.

9 July 2024
Unprompted review
Ashampoo logo

Reply from Ashampoo

If you need help, please reach out to our Support Team at support@ashampoo.com. They're there to assist you with any issues you might be facing.

Rated 1 out of 5 stars
Ashampoo logo

Reply from Ashampoo

Wenden Sie sich bei Fragen und Schwierigkeiten gerne an unseren Kundensupport über die E-mail support@ashampoo.com. Wir helfen gerne bei Unklarheiten oder Missverständnissen. Und selbst wenn ein Produkt nicht Ihren Erwartungen entsprechen sollte, wir bieten auch eine 30tägige Geld-Zurück-Garantie!

Rated 1 out of 5 stars

DO NOT USE ASHAMPOO BACKUP

Deleted my entire USB stick instead of a partition (LIKE HOW I SELECTED IT). Proceeds to delete all my data on my USB!! VERY DESTRUCTIVE DO NOT USE.

17 July 2024
Unprompted review
Ashampoo logo

Reply from Ashampoo

The rescue stick is required for emergencies so that the system can boot from it and you can restore the current backup. As specified during creation, the stick will be partitioned and formatted to act as an emergency operating system.

In case of any question, feel free to contact our support team by using the e-mail support@ashampoo.com.

Rated 2 out of 5 stars

Software for Temporary Use

My overall grievance against Ashampoo software is that the company's description of it purposely conceals pertinent license characteristics, such as how many PCs can it be installed in, how long is the license good for, and even the size of the download. I don't want to pay for software that works fine in my present W10 computer that doesn't support W11, but will be useless on the W11 computer I buy after MS stops supporting W10.

16 July 2024
Unprompted review
Ashampoo logo

Reply from Ashampoo

Thank you for your feedback. If a license is suitable for more than one system, we will promote it accordingly. Otherwise, a license is valid for use on one system only.

Additionally, on our website www.ashampoo.com, we list the specific requirements for each product on its respective product page. This includes the estimated storage requirements for the application as well as the supported operating systems.

You can also download a majority of our products from www.ashampoo.com > Downloads.

Feel free to contact us at support@ashampoo.com if you have any questions or if there are any uncertainties.

Rated 5 out of 5 stars

Help from a Human

I could actually make contact with a human which makes things much easier. It is sometimes hard to describe a complicated issue to a Support Bot or forum. My agent went above and beyond to ask questions to make sure they understood the issue correctly. As an afterthought, I even threw an accidental curve ball upon resolution of the original issue and it was resolved as well.

17 June 2024
Unprompted review
Rated 1 out of 5 stars

Asking for a license I already paid for.

I have used Ashampoo for many years, but I am severing that relationship. I have owned a copy of Slideshow Studio 4 for years now. When I opened it last week it offered a free update. When the update was through it demanded a new license. This was supposed to be a FREE update to the existing app. You do not seem to have a solution to the problem, now I have found one. I am going to delete ALL my Ashampoo apps, and there are quite a few, and I will make a point to review these problems online every chance I get. This is not the first time I have had this problem, but I assure you it is the last time.

6 June 2024
Unprompted review
Ashampoo logo

Reply from Ashampoo

Updates are free indeed as they are released to fix bugs. Your license is still valid of course.

If it is not accepted anymore after applying an update (which should not have happend - we're sorry about it) you can reset it yourself via your MyAshampoo account.

In case you have no account, please contact us at support@ashampoo.com with your license key, we'll reset it as soon as possible.

Rated 1 out of 5 stars

These guys are spammers

These guys are spammers. Don't give them your email address.

I never asked for your newsletter. Nobody wants your newsletter. Apologize for spamming me, reconsider your policy and I will delete this review.

11 June 2024
Unprompted review
Ashampoo logo

Reply from Ashampoo

If you do not wish to receive our newsletter, you can unsubscribe at any time. For any questions, please feel free to contact our support team via support@ashampoo.com.

Rated 1 out of 5 stars

Dodgy site

Dodgy site, don't download the free CD burning software it trys to connect to the web; my set up would not allow it. Uninstalled, but don't know how much crap it has left behind

Look at their reply: how would I have downloaded it if I didn't have internet access fgs

30 May 2024
Unprompted review
Ashampoo logo

Reply from Ashampoo

To register and activate our products, an internet connection is required. Unfortunately, without internet access or not allowing the app to access the internet for activation and registration, you won't be able to use the products. Feel free to contact our support team at support@ashampoo.com if you have any questions about the products or you need further information.

Thank you!

Rated 1 out of 5 stars

I had used

I had used, Ashampoo Driver Updater, only to see that on 1 of my laptop, that the license key deactivated, this has happen before, Ashampoo needs to get their act together so this will not happen again, but this is how they get re-subscribers to subscribe again when they don't need to till their subscriptions end.

23 May 2024
Unprompted review
Ashampoo logo

Reply from Ashampoo

We're sorry that you're experiencing issues with activation. Please contact us at support@ashampoo.com

Rated 5 out of 5 stars

Great software

Great software! No flaws, no bugs, no issues. All the products i have work flawlessly. Ashampoo backup lite? Backups certain folders or files. Ashampoo winoptimizer 2024? Optimizes the system! Ashampoo burning studio 2024? Burns files and folders to discs! All the products do what they say, and there are great sales and freebies too!

10 May 2024
Unprompted review

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