Annamaria was particularly clear and helpful. My Italian language is far from perfect, nether the less, she guided me successfully to a conclusion without any hicups. thank you ! Malvin
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service in resolving absolutely non trivial issues timely and effectively. Kudos to Lucia for her level of expertise in the field.
Company replied
PEC stopped working for no reason. tried to reactivate but I need the password from the site but the page does not load. I have wasted a couple of hours of my precious time trying to fix this. PEC are... See more
Company replied
Andrea walked us through creating a PEC. He stayed on the line with us to make sure everything was working properly and we were able to access our account and send an email. His patience and understan... See more
Company replied
Company details
- Web Hosting Company
- Cloud Storage Service
- DNS Provider
- Email Service Provider
- Internet Service Provider
- Software Company
Written by the company
Aruba S.p.A. (www.aruba.it) fondata nel 1994, è il leader italiano nel settore cloud, data center e servizi digitali (hosting, e-mail, registrazione domini e PEC). La società, con un capitale interamente italiano, conta 16 milioni di utenti e gestisce una vasta infrastruttura distribuita su 7 Data Center che ospita oltre 2,7 milioni di domini registrati, 9,8 milioni di caselle e-mail, 9 milioni di caselle PEC e migliaia di infrastrutture IT di clienti. Aruba PEC e Actalis sono le due Certification Authority del gruppo, accreditate presso AgID (Agenzia per l'Italia Digitale) per la fornitura di servizi qualificati. L’infrastruttura Aruba è inoltre qualificata da ACN per trattare i dati ordinari, critici e anche strategici della PA. In 30 anni di attività, Aruba ha sviluppato un'ampia esperienza nella progettazione e nella gestione di data center ad alta tecnologia, di proprietà e distribuiti su tutto il territorio italiano. Aruba implementa soluzioni di efficienza energetica nei suoi data center, dimostrando il suo impegno per la sostenibilità e, inoltre, produce energia pulita attraverso impianti fotovoltaici e centrali idroelettriche. Il network delle infrastrutture si estende anche in Europa, con un data center di proprietà in Repubblica Ceca e strutture partner situate in Francia, Germania, Polonia e Regno Unito. Per ulteriori informazioni visita il sito https://www.aruba.it e i profili social Facebook, X e Linkedin.
Contact info
Via San Clemente, 53 - 24036, 24036, Ponte San Pietro (BG), Italy
- https://assistenza.aruba.it
- www.aruba.it
4.6
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never use it
Never use it! It very bad service. They manually down our server without any conatct for us. Support is not working. We try conact with him but it rerfuse any support for resolve problem. It very unproffessional company!
7 November 2022
Unprompted review
Reply from Aruba
Dear Customer,
We have encountered copyright abuse activity regarding the ovpn machine communicated to you via AskMe support request 8240638 on 12/10/2022; unfortunately we have not received any response to this request, and as is our practice, the server has been blocked for abuse.
Today, the dedicated department has contacted you again via support request 13612939A, for which we are awaiting your kind reply.
Thanking you, we remain at your disposal. Regards
Sehr schlechtes Produkt, veraltet und kompliziert
Das schlechteste Produkt was mir je in die Hände gekommen ist. 2 AP kann ich einrichten zwei gar nicht. Ich habe auch andere AP's eingesetzt und das einrichten war ein Kinderspiel. Auf den WEB wenn man nach Lösungen sucht antworten nicht mal die von Aruba in Ihrem Forum. Nicht zu empfehlen.
That's exactly what I don't want, neither open an account nor anything. I have 4 Aruba APIN0305 two I could set up via instant, the other two don't send an SSID ID and therefore I can't log in. I don't want to have to buy a console cable either, you can do without with any other AP.
what do you want to call me for, rather describe what to do. 10 x factory reset done. Power off Reset button pressed Power back on and held for 15 seconds. Nothing works, no SSID, nothing, thrown all the devices in the trash and got 4 new ones. I'm with the customer and I can't spend days here.
Time is money and 4 new ones cost less than the hours I spend here. I stand by my statement. Aruba is useless.
20 October 2022
Unprompted review
Reply from Aruba
Dear customer,
we have tried several times to contact you to find a solution to your needs together without success. On the phone number provided in private the line goes out after three rings.
If you have any questions, please feel free to contact us on our official customer support channel: https://assistenza.aruba.it.
Best regards
LIBERA DEL CALL CENTER DI ANCONA
LIBERA DEL CALL CENTER DI ANCONA
PERSONA ALTAMENTE COMPETENTE E DI GRANDISSIMA DISPONIBILITA ED EDUCAZIONE......VERAMENTE UN PIACE
7 July 2022
Unprompted review
Reply from Aruba
Gentile Federico,
è un piacere, oltre che gratificante per il nostro Staff di assistenza leggere pensieri di apprezzamento come il suo. La ringraziamo e le auguriamo un buon proseguimento di giornata. Saluti
Unpleasant customer support
Erika B. customer service assistant really impolite and unresponsive. Price are too high for certified email: no improvements, but skyrocketing price year by year.
She suggested to change certified email provider. I will follow her suggestion for Aruba management pleasure.
Ho can I reply by private messae ? Not possible
20 June 2022
Unprompted review
Reply from Aruba
Dear Customer,
pleased you have been able to provide us with the data in private to find out about your account, we are sorry to learn of your regret as regards the changes to our price list.
Unfortunately, we know that price supplements are never welcome, but we believe that they are necessary when they are done to improve the security of the service and to upgrade its quality and level of innovation.
We are pleased to underline that behind the price change we have proposed are, in fact, the activities implemented to improve and add functionality to the PEC service and the interventions on technological infrastructures and tools to make PEC even more secure.
We would like to remind you that now, for example, you can have a new PEC webmail with notifications in case of suspected access to block the box immediately and maintain control over it.
With the promise of constantly working to offer you an ever better service and to implement functionalities that meet the needs of all our customers, we thank you and wish you a good day.
No Customer service. No service at all. Crap apps.
No Customer service.
They reply to tickets "Read the dedicated guide", as if that was not the FIRST DAMNED THING I tried, obviously without solving. I am calling them from a whole damned afternoon, they called back but just a few secs, and they "lose" the call! It is like flushing/throwing money in the toilet... I reget fully to subscribe for the Remote Digital Signature. TOTAL CRAP
13 June 2022
Unprompted review
Reply from Aruba
Dear Customer,
we are sorry we did not fully meet your needs.
In view of what was agreed by phone, we look forward to receiving your feedback by request 13006583A.
Best regards
Very bad service
Very bad service. Unfortunately even paying their €18.18 I can't access the webcam service to finish the registration on Spid and I can't definetly get in touch with them neither for email or online the user and passwords are different from other details I really don't understand and I am without nothing to do.
17 May 2022
Unprompted review
Reply from Aruba
Dear Customer,
having had no feedback by phone, we have opened a ticket 12910375A in which we have given you the new access link. We are in contact with you by the same for any further needs, thanks
Assistenza su smartphone iphone 7…
Assistenza su smartphone iphone 7 fornita da Mariavittoria di Ancona è stata eccellente
11 April 2022
Unprompted review
Reply from Aruba
Gentile Enzo,
le siamo grati per il riscontro positivo fornito a favore del lavoro di assistenza svolto da Maria Vittoria.
La salutiamo restando a disposizione
Very dissatisfied
Very dissatisfied, I've ordered a VPS, and they asked me for some sensitive DATA, I provided it but they refused it, moreover, I've asked to cancel the service and refund me, unfortunately, it been over 1 month and they still didn't refund, I tried to contact their support but to be honest; their support is unprofessional
8 April 2022
Unprompted review
Reply from Aruba
Dear customer,
we refer to the report 8199256, with our last reply of 21 March 2022, where we confirmed that the checks completed did not meet the requirements of Aruba's policy and therefore according to article 13.1 of the contract, the service was cancelled.
We also informed you that it could take up to 30 days for the refund to take effect. Our Administration department is already working on the payback and we will keep you updated through our latest report: 12770007A on the completion of the operation.
Kind regards
Reply from Aruba
Dear Customer,
thank you for sharing through Trustpilot your favourable thoughts on the Smart VPS server product; it is a pleasure for the Aruba Team to learn of your satisfaction. Best regards and have a nice day
No customer service
I have been trying to get hold of someone regarding a very urgent matter (problem with my SPID which means I cannot access my green pass). No customer service and no answer to my emails. It's been weeks
8 February 2022
Unprompted review
Reply from Aruba
Dear customer,
we confirm that your digital identity is active as indicated in the current request: 12477584A.
We remain at your disposal by the same,
best regards
assistente Jonathan super…
assistente Jonathan super efficiente!!!! Risolto il mio problema in meno di 10 minuti!!! TOP TOP
29 November 2021
Unprompted review
Reply from Aruba
Gentile Laura,
è stato un piacere offrirle il supporto di cui necessitava. La ringraziamo per aver dedicato del tempo esprimendo un giudizio sul lavoro svolto da Jonathan, attraverso la pagina di Trustpilot.
Cari saluti e buona giornata
Not reliable cloud service
VPS Service :
Uptime : 9/10
Bandwidth : 9/10
Performance : 5/10
Support : 2/10
Dashboard : 2/10
I use their cloud services, Cheap but way lower in quality than other services providers.
Hard to use dashboard, even the support system is poor. I'am a customer since 2015, still have 3 servers left with Aruba.it, One of the servers got shut down and there is no way to switch it on again, There was absolutely not a single message in the control panel to know the reason, I asked the support about the reason then they referred to a ticket which they raised on behalf of me Yesterday I tried to check the ticket it didn't exist.
Another incident was that on of my servers just stopped working, all of the sudden..it was Windows server I checked with them they informed that its up and running, I had to remove the server because it was not accessible and yet consuming credit.
Bottom line, I migrated all critical servers to other VPS services providers, this cloud service can be good for testing and training purposes.
25 November 2021
Unprompted review
Reply from Aruba
Dear Customer,
we are sorry that at the moment Aruba doesn't respond to your requirements, we will take inspiration to improve.
For any need we remain at your disposal,
best regards.
Francesco assistenza di firma digitale…
Francesco assistenza di firma digitale di Pescara.
Gentilissimo e molto professionale. Si è dimostrato paziente e disponibile. Da preservare!
8 November 2021
Unprompted review
Reply from Aruba
Gentile Mauro,
è una grande soddisfazione per Aruba ricevere apprezzamenti di questa portata da parte dei nostri clienti.
Grazie e cordiali saluti.
Terrible service
Terrible service. Support simply does not work and the platform is virtually inaccessible. Avoid.
8 October 2021
Unprompted review
Reply from Aruba
Dear customer,
we are very sorry that we did not meet your expectations.
We have proceeded with the withdrawal as requested by your request 11987172A.
We remain at your disposal,
best regards
Very pleased customer
Very professional. Response time is very fast if an inquiry is needed. 👍
16 July 2021
Unprompted review
Reply from Aruba
Dear Joe Daniel,
we have investigated what you reported, and following the phone call with our support staff, we confirm that the automatic payment on the credit card is inherent to its active pec box, expiring on 31/07/2021.
We remain at your disposal with our best regards
Everything fine
Everything fine. I bought PEC, fatturazione elettronica, firma digitale. Everything works, the prices are clear and reasonable.
3 May 2021
Unprompted review
Reply from Aruba
Dear Customer,
it's very important for Aruba to have comments from customers who have the highest confidence in us, thank you for this testimonial.
Best regards
Good value and no surprise bills
I highly recommend Aruba Cloud for small businesses and personal projects. As this is a pre paid service, you won't wake up to $50000 bills because your account was hacked or because of software bugs (google some of the horror stories about cloud billing from the big providers). When your credit runs out they shut down your services, which to most people is preferable to a $50K+ bill. You can set auto top up if you like but you won't lose more than your debit/credit card limit if you are hacked, Aruba, please let me know if I'm wrong here.
I'm happy with the performance of my virtual server which is only costing me €2.79/month.
Aruba should really advertise their prepaid billing as it is a big selling point.
30 April 2021
Unprompted review
Reply from Aruba
Dear Customer, Aruba's mission is to fully meet the expectations of its customers, that's why we thank you for sharing your experience here.
Best regards
Complimenti all’assistenza che in data…
Complimenti all’assistenza che in data odierna mi ha supportato nelle difficoltà riscontrate nella procedura di cambio password. Grazie Aruba!!
28 April 2021
Unprompted review
Reply from Aruba
Gentile Alessandro,
cerchiamo di fare il possibile per supportare i Clienti ed è un piacere esserle stati di aiuto, grazie a Lei. A presto
Alessia ...superlativa
12 April 2021
Unprompted review
Reply from Aruba
Grazie di cuore Michele per il giudizio espresso, Le siamo grati.
Buona giornata
SIGN.DIEGO DA PESCARA!!
SIGN.DIEGO DA PESCARA!!
GRANDE ASSISTENZA E CORTESIA
SI MERITA UN AUMENTO COSPICUO E WEEKEND LIBERI!!
TOP !! N°1
ROBERTO
30 March 2021
Unprompted review
Reply from Aruba
Gentile Rpberto
Le siamo grati per il giudizio positivo che ha voluto condividere nei riguardi del nostro operatore Diego, lo informeremo.
L’occasione ci è gradita per augurarle una buona giornata
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.