Annamaria was particularly clear and helpful. My Italian language is far from perfect, nether the less, she guided me successfully to a conclusion without any hicups. thank you ! Malvin
Company replied
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See what reviewers are saying
Excellent service in resolving absolutely non trivial issues timely and effectively. Kudos to Lucia for her level of expertise in the field.
Company replied
PEC stopped working for no reason. tried to reactivate but I need the password from the site but the page does not load. I have wasted a couple of hours of my precious time trying to fix this. PEC are... See more
Company replied
Andrea walked us through creating a PEC. He stayed on the line with us to make sure everything was working properly and we were able to access our account and send an email. His patience and understan... See more
Company replied
Company details
- Web Hosting Company
- Cloud Storage Service
- DNS Provider
- Email Service Provider
- Internet Service Provider
- Software Company
Written by the company
Aruba S.p.A. (www.aruba.it) fondata nel 1994, è il leader italiano nel settore cloud, data center e servizi digitali (hosting, e-mail, registrazione domini e PEC). La società, con un capitale interamente italiano, conta 16 milioni di utenti e gestisce una vasta infrastruttura distribuita su 7 Data Center che ospita oltre 2,7 milioni di domini registrati, 9,8 milioni di caselle e-mail, 9 milioni di caselle PEC e migliaia di infrastrutture IT di clienti. Aruba PEC e Actalis sono le due Certification Authority del gruppo, accreditate presso AgID (Agenzia per l'Italia Digitale) per la fornitura di servizi qualificati. L’infrastruttura Aruba è inoltre qualificata da ACN per trattare i dati ordinari, critici e anche strategici della PA. In 30 anni di attività, Aruba ha sviluppato un'ampia esperienza nella progettazione e nella gestione di data center ad alta tecnologia, di proprietà e distribuiti su tutto il territorio italiano. Aruba implementa soluzioni di efficienza energetica nei suoi data center, dimostrando il suo impegno per la sostenibilità e, inoltre, produce energia pulita attraverso impianti fotovoltaici e centrali idroelettriche. Il network delle infrastrutture si estende anche in Europa, con un data center di proprietà in Repubblica Ceca e strutture partner situate in Francia, Germania, Polonia e Regno Unito. Per ulteriori informazioni visita il sito https://www.aruba.it e i profili social Facebook, X e Linkedin.
Contact info
Via San Clemente, 53 - 24036, 24036, Ponte San Pietro (BG), Italy
- https://assistenza.aruba.it
- www.aruba.it
4.6
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing portal and amazing supoort as…
Amazing portal and amazing support as well.
15 May 2024
Unprompted review
Reply from Aruba
Dear customer,
thank you for your kind words! We're thrilled you're enjoying our portal and support. Your feedback is invaluable, and we look forward to serving you further.
Best regards
Absolutely the worst service
Absolutely the worst service. After purchasing a Remote Digital Signature on April 16, as of today it has not been provided. However, I have been made to go through the webcam recognition process 3 times, twice by the same operator. No coordination, no action, just a total shambles.
And despite many requests via their 'service' portal still nothing, and just now I have been waiting on hold for over 15 minutes. Don't waste your time or money with these fools.
9 May 2024
Unprompted review
Reply from Aruba
Dear Simon,
we are honestly sorry for your less than positive experience. Following your telephone call, we have, according to your wishes, provided a refund, confirmed via service side request 15867748A. We remain at your complete disposal and send you our best regards
The customer care was excellent
The customer care was excellent, I solved my issue in a few minutes
8 May 2024
Unprompted review
Reply from Aruba
Dear Luisella, We are extremely happy to hear that you had an excellent experience with our customer service solving your problem within minutes! Our customers' satisfaction is our top priority and we are pleased to have met your service standards. Thank you for sharing your experience. Have a nice day
Completely useless service and waste of people time
This is a useless service. The Italian consulate emailed me the CF attribution document electronically. Since it is impossible to upload a PDF document on the SPID Arbuba portal, I took a screenshot of the original digital document sent by the Embassy and uploaded it into the ARUBA system. During the verification, the operator said that he could not recognize a digital document and that I should have shown a printed one. I explained that the Italian Embassy sent me a digital document, not a printed one. A total waste of time, I have been requested to print the document manually and show it on the computer screen. This is beyond any rational understanding of a service meant to be provided digitally.
6 May 2024
Unprompted review
Reply from Aruba
Dear Debora,
we are sorry for the report and would like to be able to support you adequately in order to solve the problem you have encountered. Our dedicated team has tried to contact you by phone on the number provided, but without success, so we have written to you via support-side request 15949718A, which you can view from the platform at https://assistenza.aruba.it/home.aspx
For completeness, here are the instructions for proceeding: https://guide.aruba.it/richieste-di-assistenza/risposte-e-stati-richieste-di-assistenza.aspx
We remain at your disposal and look forward to your kind reply. Kind regards
Worst hosting provider which i meet in…
Worst hosting provider which i meet in my life.
I have 11 servers on they hosting very big project and every month spend lot of money. Their politics is if you run out of credit they will shutdown your server in time of 7 days. I got email from them that my credit low and for 1 hour they kill my main server and couse me damage of 120 thousand dollars. They writing is arogant, they have no care for customers and i planning to get them on court. This happens already 3 times so far.People need to know to not buy servers from them becouse they starting to acting like blackmailers, they servers are expensive and support is zero. Invoices are shaddy, especially at the end of year so i cannot provide their invoice my bookkeeper.Invoice usuale late up to 2 months and all time i have problems with that. I regret day when i start bussiness with them
31 March 2024
Unprompted review
Reply from Aruba
Dear Customer,
we are sorry to learn of your dissatisfaction and inconvenience. Unfortunately, we were unable to identify your specific case based on the information you provided. In order for us to be able to investigate and find a solution, please provide us with details of your order number and username in private. Generally speaking, we would like to clarify a few aspects relating to credit management and the suspension of services. In the event of credit exhaustion, our system sends an email notification 24 hours before the actual credit exhaustion and a second notification when the credit is exhausted. You can monitor your remaining credit, renewal dates, and related costs directly from your Control Panel. Regarding the ways and times of server suspension, these are described in detail in our terms of service, available at the following links: https://kb.arubacloud.com/en/awi-account/using-credit/what-happens-when-the-credit-runs-out.aspx In order to avoid any service interruptions, we also offer the possibility of activating the auto-recharge service: https://kb.arubacloud.com/en/awi-account/topping-up-credit/auto-top-up-activate-change-and-cancel.aspx If you have something pending, we will make ourselves available to examine your specific case as soon as we receive the requested information. We apologise for the inconvenience and aim to resolve your situation promptly,
Best regards
Ok, go
It's just horrible, I bought a domain name at ~12:00, waited an hour, then "Waiting for registration result", what are they waiting for, it's not clear, more than 10 hours have passed, I still haven't received any emails, why did Google Domains register in 5 minutes? I wanted to initially write a ticket, but I couldn't log in to support, it said either that you are already logged in somewhere or says "It was not possible to log in Please, try again", I hope to solve the problem.
Updated 06.03.2024
It's been 23 hours and hurrah the domain is with me, the control panel is not convenient and quite long and not very obvious(subjective opinion),advantages price and quick response to feedback, in the support panel I could not get into the support panel.
5 March 2024
Unprompted review
Reply from Aruba
Dear customer,
in general terms, we inform you that the process of registering a domain with Aruba.it is divided into three fundamental phases. For a detailed guide on each step, we kindly invite you to visit the following link: https://guide.hosting.aruba.it/registrazione-domini/registrare-un-dominio/ordine-registrazione-attivazione-dominio-aruba.aspx.
Upon review, we found that the registration of your domain was not completed successfully due to the entry of a 4-digit postal code, while in Germany postal codes consist of 5 digits. This had led the Authority to suspend the registration until we manually corrected the code, thus allowing the activation to begin.
Despite various attempts to contact you to inform and resolve the issue, we were unable to reach you. Do not hesitate to contact us through this channel if you need assistance or clarification,
best regards.
Absolutely the worst...
Had it for years, unfortunately. Absolutely the worst email service provider on earth. Horrible configuration, no storage, always erroring, impossible to search for emails. Cannot configurate on other email apps.
27 February 2024
Unprompted review
Reply from Aruba
Dear Customer,
We are sorry for your harsh judgement. We have tried to get in touch with you using the contact details you kindly provided, unfortunately without success.
In response to your concerns, we have proceeded to send you an email requesting more details about the difficulties you are experiencing via report number 15664729A, in the hope of addressing and resolving the situation effectively.
We are firmly committed to finding a satisfactory solution for you and invite you to provide us with feedback through your preferred channel in order to proceed with the necessary corrective actions. Your satisfaction remains our priority.
We look forward to your kind feedback and send you our best regards
**
Gentile cliente,
siamo dispiaciuti per il suo giudizio così severo. Abbiamo tentato di metterci in contatto con lei utilizzando i recapiti che ci ha gentilmente fornito, purtroppo senza successo.
In risposta alle sue preoccupazioni, abbiamo proceduto ad inviarle un'email con richiesta di maggiori dettagli sulle difficoltà riscontrate mediante la segnalazione numero 15664729A, nella speranza di affrontare e risolvere efficacemente la situazione.
Siamo fermamente impegnati a trovare una soluzione soddisfacente per lei e la invitiamo a fornirci un feedback attraverso il canale che preferisce, al fine di procedere con le azioni correttive necessarie. La sua soddisfazione rimane la nostra priorità.
In attesa di un suo cortese riscontro, le porgiamo i nostri più cordiali saluti
Finally after a myriad of hoops and…
Finally after a myriad of hoops and loops Aruba managed to finalize my Riconoscimento via Webcam and I got my SPID up and running within 24 hours. Thanks Aruba. Hopefully next ride will be smoother!
15 February 2024
Unprompted review
Reply from Aruba
Dear Customer,
We are delighted to hear that you were able to finalize the webcam recognition and make SPID operational within 24 hours. Your patience and perseverance are greatly appreciated.
We are always working to improve our processes and your feedback is invaluable in this regard.
We thank you for choosing Aruba and please do not hesitate to contact us if there is anything we can do for you.
Best regards
ASnother administrative waste of time
As if Italian administration is not complicated enough you have added requirements for digital seciurity that waste time and money. Just trying to renew my digital signature this morning. No easy matter as I have changed my mobile phone. This has already wasted an hour of my time and I still can't do it. Just to pay aruba you have to enter your otp code that you cant do if you have changed your phone
1 February 2024
Unprompted review
Reply from Aruba
Dear Customer,
we are sorry for your non-satisfaction. Our support team has contacted you by phone and, thanks to your kind cooperation, we are keeping in touch via support side request 15536091A, which you can consult by accessing the dedicated portal, (for completeness, below is how to access the area: https://guide.aruba.it/richieste-di-assistenza/risposte-e-stati-richieste-di-assistenza.aspx), so that we can exchange the information necessary to solve the difficulty you encountered. We thank you and look forward to your kind reply.
Kind regards.
gentilissimo e preparato, disponibile ed efficacia d'intervento.
AMARILDO HASA, gentilissimo e preparato, disponibile ed efficacia d'intervento.
10 January 2024
Unprompted review
Reply from Aruba
Gentile Lara,
la sua soddisfazione è la nostra priorità.
Per qualsiasi necessità siamo a sua disposizione,
saluti
Horrible support, horrible invoicing practices
I inherited a site hosted on Aruba from a project partner company that had gone belly-up.
I intended to transfer the site to another provider I was more confident with. As soon as I transferred the domain, Aruba instantly erased all backups of the site with no warning, and when asked to provide a site backup they refused. Note that the website hosting was paid for some more weeks (which were of course not refunded!). I was lucky to have made a partial backup myself, and pieced together the few missing pages from Google Cache.
Also, borderline illegal invoice system: after paying, you need to way the 15th of the next month before they send you a link (which they always have forgotten to do in my experience, resulting in multiple support requests from my side) from which to download the invoice.
I mean, how difficult is that, making the invoice the moment you received the money? Amazon does that, mom-and-pop shops do that. And why do I even have to pay before receiving the invoice?
This has caused a lot of problems in my company as we waste time following up these morons who can't be bothered to provide the absolute minimum service level for a commercial company.
Stay far, far away.
Edit: Aruba was quick to reply to this review claiming they were "working on it", but they still did nothing!
Really, mailing me my invoice is actually LESS WORK than monitoring Trustpilot and answering reviews!
3 January 2024
Unprompted review
Reply from Aruba
Dear Customer,
we are sorry for the inconvenience you have reported, but we would like to confirm that the transfer of the domain to another provider before the expiration of the Service causes the termination of the Contract at the end of the transfer procedure; otherwise, it will terminate on the originally contractual date.
For this reason, contractually and within our guides, we recommend that our users back-up the content inherent in the services before beginning the transfer procedure. Following the completion of this procedure, in fact, the domain and the services associated with it are disabled and the possibility of accessing its contents is disable. It is necessary to point out, in this regard, that in order to facilitate users in consulting the procedures relating to the transfer of the domain to another provider, the Writer makes available within the Consultable Guides the pages:
- https://guide.hosting.aruba.it/richiesta-codice-autorizzazione-e-sblocco-dominio.aspx
- https://guide.hosting.aruba.it/email/trasferimento-modifica-servizio/conseguenze-modifiche-trasferimento.aspx any information useful for the correct implementation of the procedure, including those relating to the cancellation of services associated with the domain name.
The same information is also specified in the "Terms of Contract" signed by the user during the order process and always available at https://hosting.aruba.it/documents/tc-files/it/1_condizionifornituraservizihostingaruba.pdf.
For Aruba billing terms, we make details available at the guide available at: https://guide.pec.it/metodo-di-fatturazione-dei-servizi-aruba.aspx
We apologize for the delay in issuing the invoice related to a problem on the vat number, you will find it at the report 15356967A.
We remain available for any further questions at the above request,
Best regards
Barbara di Ancona
Barbara di Ancona, operatrice pronta, disponibile e cortese. Oltre che preparata e immediata nel rispondere.
2 January 2024
Unprompted review
Reply from Aruba
Gentilissimo Totò, onorati di averla supportata in modo adeguato, non mancheremo di riportare alla collega il suo feedback positivo. I migliori saluti
Worst customer service ever
Worst customer service ever
We are hosting our pages on Aruba for years now, that means we spent thousands and thousands of euros for their cloud servers, still, they do not answer our simple questions, also they don´t send our bills to us.
Also the site is terrible, you can barely find anything.
Huge disappointment.
20 December 2023
Unprompted review
Reply from Aruba
Dear Customer
we apologize for the late reply, you will find the reported bill as an attachment to request 15312063A.
The change of accounting software caused delays in sending the documents, but from next January everything will be available in your customer area.
Thank you for your understanding and patience, best regards
Great job Alfred from Albania help me…
Great job Alfred from Albania help me with a lost phone process to associate my new mobile!!
9 April 2023
Unprompted review
Reply from Aruba
Dear Marcello,
thank you for sharing your experience; glad that thanks to Alfred's intervention, you were able to overcome the difficulty you encountered. Regards
Absolutely disappointed!
Only words ! Absolutely disappointed!
Someone was supposed to call me to solve the problem and nobody got in touch. Afterwards they sent me an email considering the case solved. Better go elsewhere!
31 July 2023
Unprompted review
Reply from Aruba
Dear Lucia,
thank you for privately providing us with your details and confirming that you have been contacted by our Support Team and have received all the information you require. Remaining at your disposal, we extend our warmest regards to you.
When I came out of the airport I had no…
When I came out of the airport I had no problem getting a cab. I stayed at an AIRB&B a lovely place. We had a driver named Randy , he was very kind and a very safe driver. Some of the restaurants are very over priced for a small portion of food. The drinks were so watered down. We had to get shots. The best and I do mean the best place to eat is Windows on Aruba the experience was totally worth the money $75.00 per person. The party bus was great. Candy and Baby Girl were the best. Candy is the driver and she can drive a bus. Baby Girl is the hostess that has energy and life that passes on to all on the bus. It's called the Bar hop and we were partying the whole time. I would go back just for the bus ride. The local stores were shady every time we went they charged a different price. The first two times there was no charge for a small paper bag. The last morning the man wanted to charge me $2.00 for a small paper bag. Baby beach ⛱️ was nice and hot. The water was cold. You would think that the water was warm because of how hot it is in Aruba. The guys selling cabanas rip people off, they have the nerve to ask people to buy them drinks too. The souvenir shops are very over priced so be careful and look around before buying in the first store you see. All in all it's a nice desert 🏜 island.
13 July 2023
Unprompted review
Reply from Aruba
Gentilissima Nicole, siamo felici del suo feedback positivo e la ringraziamo sentitamente. Buona giornata, saluti
Aruba.it is complete trash!!!
I must tell you which Im sure you have heard this before from numerous other customers that your website is quite horrible!!! Not only is it not comprehensible and not in multi languages as it should be since people do speak other languages besides italian in this country. But the system of "Riconoscimento
Firma digitale remota" doesnt accept the password, it doesnt send me a new one. Then and you have multiple apps instead of just one that does it all. And customer service doesnt reply to my emails even though your website asks clients to email you only to be ignored and is asking for codes instead of accepting my email for help its madness!!!! This is ridiculous!! Id rather be refunded at this point.
Devo dirvi che sono sicuro che l'avete già sentito da numerosi altri clienti che il vostro sito web è piuttosto orribile!!! Non solo non è comprensibile e non in più lingue come dovrebbe essere poiché le persone parlano altre lingue oltre all'italiano in questo paese. Ma il sistema del "Riconoscimento
Firma digitale remota" non accetta la password, non me ne invia una nuova. Quindi hai più app invece di una sola che fa tutto. E il servizio clienti non risponde alle mie e-mail anche se il tuo sito web chiede ai clienti di inviarti un'e-mail solo per essere ignorato e chiede codici invece di accettare la mia e-mail per chiedere aiuto è una follia !!!! Questo è ridicolo!! Preferirei essere rimborsato a questo punto.
5 March 2023
Unprompted review
Reply from Aruba
Dear Customer,
we regret that we have not met your expectations. We will take your comments into consideration and try to improve on the points indicated.
We will follow up your phone call and, as you requested, we will proceed with the requested termination as confirmed at report 14159526A,
Best regards
Gentile cliente,
ci dispiace non aver soddisfatto le sue aspettative. Faremo tesoro delle sue osservazioni e cercheremo di migliorare i punti indicati.
Facciamo seguito alla telefonata intercorsa e, come da lei richiesto, procediamo al recesso come confermato alla segnalazione 14159526A,
cordiali saluti
Did anyone at Aruba study web design?
I don't think anyone involved in this company studied web design. It takes hours to do the simplest task with constant error messages and time outs. Really useless.
If you want happy users the overall system needs to be user-friendly and intuitive. I have been involved in one way or another in computer studies since the 70's, I have studied for a degree in webdesign at university level. Aruba seem to make it up as they go along, most users would expect their login to be their email, Aruba allocates a random number as the login, why? Am I supposed to remember a random number? I have several hundred logins. You offer the service in English but it is clearly not finished as I get timeouts and error messages at every turn, even for something simple like changing my password. Instead of having one entry point for all your services I have to remember where to login for webmail, hosting, SPID, all different. I know computer use is historically low in Italy but unless you make your systems friendly and similar to those that have gone before how do you expect the older to have even half a chance of using them.
2 February 2023
Unprompted review
Reply from Aruba
Dear Paul,
we are sorry for your dissatisfaction, we will try to take a cue from your disappointment to improve.
We have tried to contact you without success, for any specific needs we remain available on our official support channel: https://assistenza.aruba.it/en/home.aspx
Thanking you for your kind cooperation, we send you our best regards
This review is for support
This review is for support, 5 star, but the prices are not OK
19 January 2023
Unprompted review
Reply from Aruba
Dear customer,
thank you for the feedback.
We remain available for any requirements,
Best regards
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